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arXiv · 2511.22978

ShoppingComp: Are LLMs Really Ready for Your Shopping Cart?

Huaixiao Tou·Ying Zeng·Yuemeng Li·Cong Ma·Muzhi Li·Minghao Li·Weijie Yuan·He Zhang·Kai Jia
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Abstract

We present ShoppingComp, a challenging real-world benchmark for comprehensively evaluating LLM-powered shopping agents on three core capabilities: precise product retrieval, expert-level report generation, and safety critical decision making. Unlike prior e-commerce benchmarks, ShoppingComp introduces difficult product discovery queries with many constraints, while guaranteeing open-world products and enabling easy verification of agent outputs. The benchmark comprises 145 instances and 558 scenarios, curated by 35 experts to reflect authentic shopping needs. Results reveal stark limitations of current LLMs: even state-of-the-art models achieve low performance (e.g., 17.76\% for GPT-5.2, 15.82\% for Gemini-3-Pro).Error analysis reflects limitations in core agent competencies, including information grounding in open-world environments, reliable verification of multi-constraint requirements, consistent reasoning over noisy and conflicting evidence, and risk-aware decision making. By exposing these capability gaps, ShoppingComp characterizes the trust threshold that AI systems must cross before they can be proactively trusted for reliable real-world decision making. Our code and dataset are available at https://github.com/ByteDance-BandAI/ShoppingComp.

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Huaixiao Tou, Ying Zeng, Yuemeng Li, Cong Ma, Muzhi Li, Minghao Li, Weijie Yuan, He Zhang, Kai Jia. 2025-11-28. ShoppingComp: Are LLMs Really Ready for Your Shopping Cart?. https://arxiv.org/abs/2511.22978

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