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arXiv · 2601.09715

Introducing Axlerod: An LLM-based Chatbot for Assisting Independent Insurance Agents

Adam Bradley·John Hastings·Khandaker Mamun Ahmed
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Abstract

The insurance industry is undergoing a paradigm shift through the adoption of artificial intelligence (AI) technologies, particularly in the realm of intelligent conversational agents. Chatbots have evolved into sophisticated AI-driven systems capable of automating complex workflows, including policy recommendation and claims triage, while simultaneously enabling dynamic, context-aware user engagement. This paper presents the design, implementation, and empirical evaluation of Axlerod, an AI-powered conversational interface designed to improve the operational efficiency of independent insurance agents. Leveraging natural language processing (NLP), retrieval-augmented generation (RAG), and domain-specific knowledge integration, Axlerod demonstrates robust capabilities in parsing user intent, accessing structured policy databases, and delivering real-time, contextually relevant responses. Experimental results underscore Axlerod's effectiveness, achieving an overall accuracy of 93.18% in policy retrieval tasks while reducing the average search time by 2.42 seconds. This work contributes to the growing body of research on enterprise-grade AI applications in insurtech, with a particular focus on agent-assistive rather than consumer-facing architectures.

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BibTeXRIS

Adam Bradley, John Hastings, Khandaker Mamun Ahmed. 2025-12-24. Introducing Axlerod: An LLM-based Chatbot for Assisting Independent Insurance Agents. https://doi.org/10.1109/cars67163.2025.11337241

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