AI as Teammate or Tool? A Review of Human-AI Interaction in Decision Support

Most. Sharmin Sultana Samu; Nafisa Khan; Kazi Toufique Elahi; Tasnuva Binte Rahman; Md. Rakibul Islam; Farig Sadeque

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arXiv · 2602.15865

AI as Teammate or Tool? A Review of Human-AI Interaction in Decision Support

Most. Sharmin Sultana Samu·Nafisa Khan·Kazi Toufique Elahi·Tasnuva Binte Rahman·Md. Rakibul Islam·Farig Sadeque

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Abstract

The integration of Artificial Intelligence (AI) necessitates determining whether systems function as tools or collaborative teammates. In this study, by synthesizing Human-AI Interaction (HAI) literature, we analyze this distinction across four dimensions: interaction design, trust calibration, collaborative frameworks and healthcare applications. Our analysis reveals that static interfaces and miscalibrated trust limit AI efficacy. Performance hinges on aligning transparency with cognitive workflows, yet a fluency trap often inflates trust without improving decision-making. Consequently, an overemphasis on explainability leaves systems largely passive. Our findings show that current AI systems remain largely passive due to an overreliance on explainability-centric designs and that transitioning AI to an active teammate requires adaptive, context-aware interactions that support shared mental models and the dynamic negotiation of authority between humans and AI.

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Most. Sharmin Sultana Samu, Nafisa Khan, Kazi Toufique Elahi, Tasnuva Binte Rahman, Md. Rakibul Islam, Farig Sadeque. 2026-01-26. AI as Teammate or Tool? A Review of Human-AI Interaction in Decision Support. https://arxiv.org/abs/2602.15865

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