How Large Language Models Balance Internal Knowledge with User and Document Assertions

Abstract

Large language models (LLMs) often need to balance their internal parametric knowledge with external information, such as user beliefs and content from retrieved documents, in real-world scenarios like RAG or chat-based systems. A model's ability to reliably process these sources is key to system safety. Previous studies on knowledge conflict and sycophancy are limited to a binary conflict paradigm, primarily exploring conflicts between parametric knowledge and either a document or a user, but ignoring the interactive environment where all three sources exist simultaneously. To fill this gap, we propose a three-source interaction framework and systematically evaluate 27 LLMs from 3 families on 2 datasets. Our findings reveal general patterns: most models rely more on document assertions than user assertions, and this preference is reinforced by post-training. Furthermore, our behavioral analysis shows that most models are impressionable, unable to effectively discriminate between helpful and harmful external information. To address this, we demonstrate that fine-tuning on diverse source interaction data can significantly increase a model's discrimination abilities. In short, our work paves the way for developing trustworthy LLMs that can effectively and reliably integrate multiple sources of information. Code is available at https://github.com/shuowl/llm-source-balancing.