A revised framework for the assessment of psychological safety in autonomous vehicles

Abstract

Despite recent technological progress in the development of autonomous vehicles (AVs), their societal acceptability remains a subject of debate as recent research findings point to psychological roadblocks. Concerns arise not only for physical safety but also for potential psychological risks resulting from human interaction with AVs. Psychological concepts such as trust, and perceived safety are well-studied in this context and are found to be determinant factors for the intention to use AVs. Unfortunately, there has been no formalization of the mechanism by which human interaction with AVs may lead to psychological hazards, threatening trust, perceived safety, and acceptability. Furthermore, there has been little prior research that conceptualizes the severity of psychological risk in AVs, and there are no clear guidelines for a systems designer on how to assess and address psychological risk in the AV development context. To address these limitations, this paper extends a theoretical framework for AV psychological safety risk assessment based on an early proposal. The proposed framework consists of an extended risk model for psychological safety including all the key concepts related to psychological safety in AVs, and an assessment method based on the Systems-Theoretic Accident Model and Processes (STAMP). We demonstrate the usefulness of the theoretical framework through a highly automated AV use case scenario, uncovering factors which may lead to psychological risk for an occupant. The use cases provide examples of how to use the framework to extensively evaluate psychological risk and determine vehicle behaviour that could lead to this risk. By developing a theoretical framework for AV psychological safety risk assessment, we provide a foundation and a method that were previously lacking to better enable responsible AV development regarding psychological safety.