Mitigating LLM Over-Refusal via Dynamic Semantic Routing Calibration

Abstract

Large language models (LLMs) aligned for safety often suffer from over-refusal, incorrectly rejecting benign yet safety-related instructions. Prior studies primarily attribute this to static representation overlap, largely overlooking the underlying dynamic mechanisms. In this paper, we present the mechanistic analysis of over-refusal through the lens of internal routing conflicts within transformer attention. We discover that a sparse subset of Hypersensitive Safety Heads misfires on Hard-Safe prompts, exhibiting abnormal attention entanglement that forcefully binds harmless target entities to refusal semantics. This triggers a severe, high-entropy routing conflict that deprives target entities of necessary attention. To counteract this, we propose Semantic Routing Calibration (SRC), a lightweight, training-free inference framework. SRC precisely localizes and dynamically suppresses these hypersensitive safety heads at the inference stage. Coupled with a dual-branch logits fusion that acts as a safety regularizer during subsequent decoding, SRC seamlessly restores trustworthy reasoning. Extensive experiments demonstrate that SRC alleviates over-refusal, with intrinsic safety performance preserved as much as feasible.