arXiv subjects

Akshara Prabhakar

Publications and source records attributed to Akshara Prabhakar.

At least 19 recordsLinked to original sources

arXiv2026

Best Friends, Not Forever: Evaluating Long-Horizon Persona Collapse and Behavioral Drift in AI Companions

As AI companions increasingly mediate repeated social interaction, users may rely on a stable role and shared history, yet locally acceptable replies do not ensure that either persists. We study two observable long-horizon failures: 'persona collapse', the loss of a deployed role, boundaries, values, or style, and 'behavioral drift', the gradual or recurrent erosion of those properties. We introduce ANCHOR, a controlled synthetic audit that separately measures persona enactment and trajectory recall. The study contains 2,008 conversations spanning 27 personas, nine interaction schedules, three generated memory settings, and four evaluated models. The Identity Probe combines a sealed 102-item questionnaire with turn-level judgments, while the Trajectory Probe scores 110 calibrated counterfactual questions from 35 conversation banks. Our results show that no evaluated model and configuration reliably preserves either dimensions: trajectory accuracy averages only 44.4%, user-state recall remains near four-option chance, and no tested context condition or memory consistently resolves these failures. Questionnaire retention also varies by model and persona facet, disagrees with turn-level behavior, and is sensitive to evaluator choice. These results indicate that current systems do not yet reliably support long-horizon companion continuity and that audits must distinguish persona enactment, trajectory recall, evaluator provenance, and deployment context rather than collapse them into a single trust or stability score.

cs.AI↗

arXiv2026

BehaviorBench: Modeling Real-World User Decisions from Behavioral Traces

Many decision-support settings require systems that adapt to individual users, but evaluation data for this problem remain limited. Existing benchmarks for user understanding often rely on simulated users or model-generated behavior, even though recent work cautions that model-based simulations can diverge systematically from human behavior. We introduce \textsc{BehaviorBench}, a benchmark for evaluating personalized decision modeling from real-world behavioral traces. \textsc{BehaviorBench} reconstructs wallet-level decision histories from observed public prediction-market and on-chain records, and organizes them into two complementary task layers: \emph{Belief prediction}, which predicts a user's final revealed stance and confidence in a market, and \emph{Trade prediction}, which predicts the direction and amount of individual transactions. Across 2,000 evaluation wallets, the benchmark contains 141,445 Belief instances and 1,485,972 Trade instances, with disjoint support pools for retrieval-based evaluation. We evaluate frontier and open-weight generative models under four history interfaces: no personalization, direct recent history, generated user profiles, and retrieved support-wallet evidence. Personalization improves Belief prediction more consistently than Trade prediction, model rankings change across task layers and metrics, and different history interfaces expose different failure modes. \textsc{BehaviorBench} provides an evaluation setting for studying whether personalized methods can use real-world behavioral evidence rather than simulated users alone.

cs.AI↗

arXiv2026

Whisper-AuT: Domain-Adapted Audio Encoder for Efficient Audio-LLM Training

Audio-native large language models (audio-LLMs) commonly use Whisper as their audio encoder. However, Whisper was trained exclusively on speech data, producing weak representations for music and environmental sound. This forces downstream audio-LLMs to compensate through extensive training on large-scale non-speech data. We present Whisper-AuT, a domain-adapted audio encoder obtained by fine-tuning Whisper-large-v3 on a curated mixture of speech (80%), environmental sound (10%), and music (10%) totaling approximately 20M samples. The full encoder-decoder is trained end-to-end with a seq2seq captioning objective; the decoder is then discarded and only the encoder is retained. Linear probe evaluations show that Whisper-AuT achieves +23.0% on ESC-50 (environmental sound), +5.0% on GTZAN (music genre), and +0.7% on Speech Commands (keyword spotting) compared to the original Whisperlarge-v3 encoder. Whisper-AuT is designed as a drop-in replacement for Whisper in audio-LLM architectures, with the goal of reducing downstream training cost by providing stronger initial audio representations for non-speech domains.

cs.SD↗

arXiv2026

Enterprise Sales Copilot: Enabling Real-Time AI Support with Automatic Information Retrieval in Live Sales Calls

During live sales calls, customers frequently ask detailed product questions that require representatives to manually search internal databases and CRM systems. This process typically takes 25-65 seconds per query, creating awkward pauses that hurt customer experience and reduce sales efficiency. We present SalesCopilot, a real-time AI-powered assistant that eliminates this bottleneck by automatically detecting customer questions, retrieving relevant information from the product database, and displaying concise answers on the representative's dashboard in seconds. The system integrates streaming speech-to-text transcription, large language model (LLM)-based question detection, and retrieval-augmented generation (RAG) over a structured product database into a unified real-time pipeline. We demonstrate SalesCopilot on an insurance sales scenario with 50 products spanning 10 categories (2,490 FAQs, 290 coverage details, and 162 pricing tiers). In our benchmark evaluation, SalesCopilot achieves a measured mean response time of 2.8 seconds with 100% question detection rate, representing a 14xspeedup compared to manual CRM search in an internal study. The system is domain-agnostic and can be adapted to any enterprise sales domain by replacing the product database.

cs.SD↗

arXiv2026

Building Enterprise Realtime Voice Agents from Scratch: A Technical Tutorial

We present a technical tutorial for building enterprise-grade realtime voice agents from first principles. While end-to-end speech-to-speech models may ultimately provide the best latency for voice agents, fully self-hosted end-to-end solutions are not yet available. We evaluate the closest candidate, Qwen3-Omni, across three configurations: its cloud-only DashScope Realtime API achieves $\sim$702ms audio-to-audio latency with streaming, but is not self-hostable; its local vLLM deployment supports only the Thinker (text generation from audio, 516ms), not the Talker (audio synthesis); and its local Transformers deployment runs the full pipeline but at $\sim$146s -- far too slow for realtime. The cascaded streaming pipeline (STT $\rightarrow$ LLM $\rightarrow$ TTS) therefore remains the practical architecture for self-hosted realtime voice agents, and the focus of this tutorial. We build a complete voice agent using Deepgram (streaming STT), vLLM-served LLMs with function calling (streaming text generation), and ElevenLabs (streaming TTS), achieving a measured time-to-first-audio of 755ms (best case 729ms) with full function calling support. We release the full codebase as a 9-chapter progressive tutorial with working, tested code for every component.

cs.SD↗

arXiv2026

VoiceAgentRAG: Solving the RAG Latency Bottleneck in Real-Time Voice Agents Using Dual-Agent Architectures

We present VoiceAgentRAG, an open-source dual-agent memory router that decouples retrieval from response generation. A background Slow Thinker agent continuously monitors the conversation stream, predicts likely follow-up topics using an LLM, and pre-fetches relevant document chunks into a FAISS-backed semantic cache. A foreground Fast Talker agent reads only from this sub-millisecond cache, bypassing the vector database entirely on cache hits.

cs.SD↗

arXiv2026

AudioCapBench: Quick Evaluation on Audio Captioning across Sound, Music, and Speech

We introduce AudioCapBench, a benchmark for evaluating audio captioning capabilities of large multimodal models. \method covers three distinct audio domains, including environmental sound, music, and speech, with 1,000 curated evaluation samples drawn from established datasets. We evaluate 13 models across two providers (OpenAI, Google Gemini) using both reference-based metrics (METEOR, BLEU, ROUGE-L) and an LLM-as-Judge framework that scores predictions on three orthogonal dimensions: \textit{accuracy} (semantic correctness), \textit{completeness} (coverage of reference content), and \textit{hallucination} (absence of fabricated content). Our results reveal that Gemini models generally outperform OpenAI models on overall captioning quality, with Gemini~3~Pro achieving the highest overall score (6.00/10), while OpenAI models exhibit lower hallucination rates. All models perform best on speech captioning and worst on music captioning. We release the benchmark as well as evaluation code to facilitate reproducible audio understanding research.

cs.SD↗

arXiv2025

LoCoBench-Agent: An Interactive Benchmark for LLM Agents in Long-Context Software Engineering

As large language models (LLMs) evolve into sophisticated autonomous agents capable of complex software development tasks, evaluating their real-world capabilities becomes critical. While existing benchmarks like LoCoBench~\cite{qiu2025locobench} assess long-context code understanding, they focus on single-turn evaluation and cannot capture the multi-turn interactive nature, tool usage patterns, and adaptive reasoning required by real-world coding agents. We introduce \textbf{LoCoBench-Agent}, a comprehensive evaluation framework specifically designed to assess LLM agents in realistic, long-context software engineering workflows. Our framework extends LoCoBench's 8,000 scenarios into interactive agent environments, enabling systematic evaluation of multi-turn conversations, tool usage efficiency, error recovery, and architectural consistency across extended development sessions. We also introduce an evaluation methodology with 9 metrics across comprehension and efficiency dimensions. Our framework provides agents with 8 specialized tools (file operations, search, code analysis) and evaluates them across context lengths ranging from 10K to 1M tokens, enabling precise assessment of long-context performance. Through systematic evaluation of state-of-the-art models, we reveal several key findings: (1) agents exhibit remarkable long-context robustness; (2) comprehension-efficiency trade-off exists with negative correlation, where thorough exploration increases comprehension but reduces efficiency; and (3) conversation efficiency varies dramatically across models, with strategic tool usage patterns differentiating high-performing agents. As the first long-context LLM agent benchmark for software engineering, LoCoBench-Agent establishes a rigorous foundation for measuring agent capabilities, identifying performance gaps, and advancing autonomous software development at scale.

cs.SE↗

arXiv2025

Test-Time Adaptation for LLM Agents via Environment Interaction

Large language model (LLM)-based agents struggle to generalize to novel and complex environments, such as unseen websites or new sets of functions, due to a fundamental mismatch between their pre-training and test-time conditions. This challenge stems from two distinct failure modes: a syntactic misunderstanding of environment-specific components like observation formats, and a semantic misunderstanding of state-transition dynamics, which are only revealed at test time. To address these issues, we propose two distinct strategies for adapting LLM agents by leveraging environment-specific information from interaction that is available during deployment. First, an online syntactic alignment (SA) method parameterizes environmental nuances by learning a lightweight adaptation vector that biases the model's output distribution, enabling rapid alignment with an environment response format. Second, a deployment-time dynamics grounding (DG) method employs a persona-driven exploration phase to systematically probe and learn the environment's causal dynamics before task execution, equipping the agent with an in-context world model. We evaluate these strategies across diverse agentic benchmarks, including function calling and web navigation. Our empirical results show the effectiveness of both strategies across all benchmarks with minimal computational cost. We find that dynamics grounding is particularly effective in complex environments where unpredictable dynamics pose a major obstacle, demonstrating a robust path toward more generalizable and capable LLM-based agents. For example, on the WebArena multi-site split, this method increases the agent's success rate from 2% to 23%. We release our code.

cs.LG↗

arXiv2025

Enterprise Deep Research: Steerable Multi-Agent Deep Research for Enterprise Analytics

As information grows exponentially, enterprises face increasing pressure to transform unstructured data into coherent, actionable insights. While autonomous agents show promise, they often struggle with domain-specific nuances, intent alignment, and enterprise integration. We present Enterprise Deep Research (EDR), a multi-agent system that integrates (1) a Master Planning Agent for adaptive query decomposition, (2) four specialized search agents (General, Academic, GitHub, LinkedIn), (3) an extensible MCP-based tool ecosystem supporting NL2SQL, file analysis, and enterprise workflows, (4) a Visualization Agent for data-driven insights, and (5) a reflection mechanism that detects knowledge gaps and updates research direction with optional human-in-the-loop steering guidance. These components enable automated report generation, real-time streaming, and seamless enterprise deployment, as validated on internal datasets. On open-ended benchmarks including DeepResearch Bench and DeepConsult, EDR outperforms state-of-the-art agentic systems without any human steering. We release the EDR framework and benchmark trajectories to advance research on multi-agent reasoning applications. Code at https://github.com/SalesforceAIResearch/enterprise-deep-research and Dataset at https://huggingface.co/datasets/Salesforce/EDR-200

cs.CL↗

arXiv2025

xRouter: Training Cost-Aware LLMs Orchestration System via Reinforcement Learning

Modern LLM deployments confront a widening cost-performance spectrum: premium models deliver strong reasoning but are expensive, while lightweight models are economical yet brittle on complex tasks. Static escalation rules and keyword heuristics under-utilize this spectrum and fail to adapt across task types. We present xRouter, a tool-calling-based routing system in which a learned router can either answer directly or invoke one or more external models. The router is trained end-to-end with reinforcement learning using an explicit, cost-aware reward that encodes cost-performance trade-offs, eliminating the need for hand-engineered routing rules. Our implementation encompasses the full reinforcement learning framework, including reward and cost accounting, as well as the deployment and evaluation pipelines. Across diverse benchmarks, xRouter achieves strong cost-performance trade-offs (e.g., substantial cost reductions at comparable task completion rates), and provides empirical insights into what reliably helps learned routing and what does not, ranging from model trainability to the difficulty of eliciting sophisticated orchestration behaviors in small open models. We hope these findings and our open implementation will serve as a practical substrate for advancing learned, cost-aware LLM orchestration.

cs.LG↗

arXiv2025

UserRL: Training Interactive User-Centric Agent via Reinforcement Learning

Reinforcement learning (RL) has shown promise in training agentic models that move beyond static benchmarks to engage in dynamic, multi-turn interactions. Yet, the ultimate value of such agents lies in their ability to assist users, a setting where diversity and dynamics of user interaction pose challenges. In this work, we propose UserRL, a unified framework for training and evaluating user-centric abilities through standardized gym environments paired with simulated users. We systematically vary turn-level reward assignment and trajectory-level score calculation to analyze how different formulations affect learning under the GRPO algorithm. Our experiments across Qwen3 models reveal three key findings: (i) SFT cold start is critical for unlocking initial interaction ability and enabling sustained RL improvements; (ii) deliberate trajectory scoring yields more efficient and effective multi-turn interactions; and (iii) while stronger simulated users (e.g., GPT-4o) facilitates training, open-source simulators (e.g., Qwen3-32B) remain a cost-effective and transferable option. Together, these results highlight that careful design of reward shaping and user simulation choice is as crucial as model scale, and establish UserRL as a practical pathway for developing robust user-centric agentic models. All codes and data are public for future research.

cs.AI↗

arXiv2025

UserBench: An Interactive Gym Environment for User-Centric Agents

Large Language Models (LLMs)-based agents have made impressive progress in reasoning and tool use, enabling them to solve complex tasks. However, their ability to proactively collaborate with users, especially when goals are vague, evolving, or indirectly expressed, remains underexplored. To address this gap, we introduce UserBench, a user-centric benchmark designed to evaluate agents in multi-turn, preference-driven interactions. UserBench features simulated users who start with underspecified goals and reveal preferences incrementally, requiring agents to proactively clarify intent and make grounded decisions with tools. Our evaluation of leading open- and closed-source LLMs reveals a significant disconnect between task completion and user alignment. For instance, models provide answers that fully align with all user intents only 20% of the time on average, and even the most advanced models uncover fewer than 30% of all user preferences through active interaction. These results highlight the challenges of building agents that are not just capable task executors, but true collaborative partners. UserBench offers an interactive environment to measure and advance this critical capability.

cs.AI↗

arXiv2025

CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions

While AI agents hold transformative potential in business, effective performance benchmarking is hindered by the scarcity of public, realistic business data on widely used platforms. Existing benchmarks often lack fidelity in their environments, data, and agent-user interactions, with limited coverage of diverse business scenarios and industries. To address these gaps, we introduce CRMArena-Pro, a novel benchmark for holistic, realistic assessment of LLM agents in diverse professional settings. CRMArena-Pro expands on CRMArena with nineteen expert-validated tasks across sales, service, and 'configure, price, and quote' processes, for both Business-to-Business and Business-to-Customer scenarios. It distinctively incorporates multi-turn interactions guided by diverse personas and robust confidentiality awareness assessments. Experiments reveal leading LLM agents achieve only around 58% single-turn success on CRMArena-Pro, with performance dropping significantly to approximately 35% in multi-turn settings. While Workflow Execution proves more tractable for top agents (over 83% single-turn success), other evaluated business skills present greater challenges. Furthermore, agents exhibit near-zero inherent confidentiality awareness; though targeted prompting can improve this, it often compromises task performance. These findings highlight a substantial gap between current LLM capabilities and enterprise demands, underscoring the need for advancements in multi-turn reasoning, confidentiality adherence, and versatile skill acquisition.

cs.CL↗

arXiv2025

APIGen-MT: Agentic Pipeline for Multi-Turn Data Generation via Simulated Agent-Human Interplay

Training effective AI agents for multi-turn interactions requires high-quality data that captures realistic human-agent dynamics, yet such data is scarce and expensive to collect manually. We introduce APIGen-MT, a two-phase framework that generates verifiable and diverse multi-turn agent data. In the first phase, our agentic pipeline produces detailed task blueprints with ground-truth actions, leveraging a committee of LLM reviewers and iterative feedback loops. These blueprints are then transformed into complete interaction trajectories through simulated human-agent interplay. We train a family of models -- the xLAM-2-fc-r series with sizes ranging from 1B to 70B parameters. Our models outperform frontier models such as GPT-4o and Claude 3.5 on $\tau$-bench and BFCL benchmarks, with the smaller models surpassing their larger counterparts, particularly in multi-turn settings, while maintaining superior consistency across multiple trials. Comprehensive experiments demonstrate that our verified blueprint-to-details approach yields high-quality training data, enabling the development of more reliable, efficient, and capable agents. We open-source 5K synthetic data trajectories and the trained xLAM-2-fc-r models to advance research in AI agents. Models at https://huggingface.co/collections/Salesforce/xlam-2-67ef5be12949d8dcdae354c4; Dataset at https://huggingface.co/datasets/Salesforce/APIGen-MT-5k and Website at https://apigen-mt.github.io

cs.CL↗

arXiv2025

ActionStudio: A Lightweight Framework for Data and Training of Large Action Models

Large Action models are essential for enabling autonomous agents to perform complex tasks. However, training such models remains challenging due to the diversity of agent environments and the complexity of noisy agentic data. Existing infrastructure offers limited support for scalable, agent-specific fine-tuning and standardized agent data processing. We introduce ActionStudio, a lightweight and extensible data and training framework designed for large action models. ActionStudio unifies diverse agent trajectories using our proposed Unified Format 2.0, supports a range of training workflows with optimized multi-node distributed setup, and integrates robust preprocessing and real-time verification tools. ActionStudio demonstrates up to 9x higher throughput compared to existing agentic training frameworks, and our trained models yield top performances across public and realistic agent benchmarks. To support the broader research community, we open-source the ActionStudio framework and release actionstudio-98k, a curated dataset of 98k high-quality trajectories. Code: https://github.com/SalesforceAIResearch/xLAM.

cs.AI↗

arXiv2024

ToolScan: A Benchmark for Characterizing Errors in Tool-Use LLMs

Evaluating Large Language Models (LLMs) is one of the most critical aspects of building a performant compound AI system. Since the output from LLMs propagate to downstream steps, identifying LLM errors is crucial to system performance. A common task for LLMs in AI systems is tool use. While there are several benchmark environments for evaluating LLMs on this task, they typically only give a success rate without any explanation of the failure cases. To solve this problem, we introduce TOOLSCAN, a new benchmark to identify error patterns in LLM output on tool-use tasks. Our benchmark data set comprises of queries from diverse environments that can be used to test for the presence of seven newly characterized error patterns. Using TOOLSCAN, we show that even the most prominent LLMs exhibit these error patterns in their outputs. Researchers can use these insights from TOOLSCAN to guide their error mitigation strategies.

cs.SE↗

arXiv2024

Language Models are Hidden Reasoners: Unlocking Latent Reasoning Capabilities via Self-Rewarding

Large language models (LLMs) have shown impressive capabilities, but still struggle with complex reasoning tasks requiring multiple steps. While prompt-based methods like Chain-of-Thought (CoT) can improve LLM reasoning at inference time, optimizing reasoning capabilities during training remains challenging. We introduce LaTent Reasoning Optimization (LaTRO), a principled framework that formulates reasoning as sampling from a latent distribution and optimizes it via variational approaches. LaTRO enables LLMs to concurrently improve both their reasoning process and ability to evaluate reasoning quality, without requiring external feedback or reward models. We validate LaTRO through experiments on GSM8K and ARC-Challenge datasets using multiple model architectures. On GSM8K, LaTRO improves zero-shot accuracy by an average of 12.5% over base models and 9.6% over supervised fine-tuning across Phi-3.5-mini, Mistral-7B, and Llama-3.1-8B. Our findings suggest that pre-trained LLMs possess latent reasoning capabilities that can be unlocked and enhanced through our proposed optimization approach in a self-improvement manner. The code of LaTRO is available at \url{https://github.com/SalesforceAIResearch/LaTRO}.

cs.AI↗