arXiv subjects

Akshara Prabhakar

Publications and source records attributed to Akshara Prabhakar.

28 records · Page 2Linked to original sources

arXiv2025

CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions

While AI agents hold transformative potential in business, effective performance benchmarking is hindered by the scarcity of public, realistic business data on widely used platforms. Existing benchmarks often lack fidelity in their environments, data, and agent-user interactions, with limited coverage of diverse business scenarios and industries. To address these gaps, we introduce CRMArena-Pro, a novel benchmark for holistic, realistic assessment of LLM agents in diverse professional settings. CRMArena-Pro expands on CRMArena with nineteen expert-validated tasks across sales, service, and 'configure, price, and quote' processes, for both Business-to-Business and Business-to-Customer scenarios. It distinctively incorporates multi-turn interactions guided by diverse personas and robust confidentiality awareness assessments. Experiments reveal leading LLM agents achieve only around 58% single-turn success on CRMArena-Pro, with performance dropping significantly to approximately 35% in multi-turn settings. While Workflow Execution proves more tractable for top agents (over 83% single-turn success), other evaluated business skills present greater challenges. Furthermore, agents exhibit near-zero inherent confidentiality awareness; though targeted prompting can improve this, it often compromises task performance. These findings highlight a substantial gap between current LLM capabilities and enterprise demands, underscoring the need for advancements in multi-turn reasoning, confidentiality adherence, and versatile skill acquisition.

cs.CL↗

arXiv2025

CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments

Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM systems can automate routine processes and enhance personalized service. However, deploying and evaluating these agents is challenging due to the lack of realistic benchmarks that reflect the complexity of real-world CRM tasks. To address this issue, we introduce CRMArena, a novel benchmark designed to evaluate AI agents on realistic tasks grounded in professional work environments. Following guidance from CRM experts and industry best practices, we designed CRMArena with nine customer service tasks distributed across three personas: service agent, analyst, and manager. The benchmark includes 16 commonly used industrial objects (e.g., account, order, knowledge article, case) with high interconnectivity, along with latent variables (e.g., complaint habits, policy violations) to simulate realistic data distributions. Experimental results reveal that state-of-the-art LLM agents succeed in less than 40% of the tasks with ReAct prompting, and less than 55% even with function-calling abilities. Our findings highlight the need for enhanced agent capabilities in function-calling and rule-following to be deployed in real-world work environments. CRMArena is an open challenge to the community: systems that can reliably complete tasks showcase direct business value in a popular work environment.

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arXiv2024

LoRA Soups: Merging LoRAs for Practical Skill Composition Tasks

Low-Rank Adaptation (LoRA) is a popular technique for parameter-efficient fine-tuning of Large Language Models (LLMs). We study how different LoRA modules can be merged to achieve skill composition -- testing the performance of the merged model on a target task that involves combining multiple skills, each skill coming from a single LoRA. This setup is favorable when it is difficult to obtain training data for the target task and when it can be decomposed into multiple skills. First, we identify practically occurring use-cases that can be studied under the realm of skill composition, e.g. solving hard math-word problems with code, creating a bot to answer questions on proprietary manuals or about domain-specialized corpora. Our main contribution is to show that concatenation of LoRAs (CAT), which optimally weights LoRAs that were individually trained on different skills, outperforms existing model- and data- merging techniques; for instance on math-word problems, CAT beats these methods by an average of 43% and 12% respectively. Thus, this paper advocates model merging as an efficient way to solve compositional tasks and underscores CAT as a simple, compute-friendly and effective procedure. To our knowledge, this is the first work demonstrating the superiority of model merging over data mixing for binary skill composition tasks. Code and data are available at https://github.com/aksh555/LoRA-Soups

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arXiv2024

Language Models are Hidden Reasoners: Unlocking Latent Reasoning Capabilities via Self-Rewarding

Large language models (LLMs) have shown impressive capabilities, but still struggle with complex reasoning tasks requiring multiple steps. While prompt-based methods like Chain-of-Thought (CoT) can improve LLM reasoning at inference time, optimizing reasoning capabilities during training remains challenging. We introduce LaTent Reasoning Optimization (LaTRO), a principled framework that formulates reasoning as sampling from a latent distribution and optimizes it via variational approaches. LaTRO enables LLMs to concurrently improve both their reasoning process and ability to evaluate reasoning quality, without requiring external feedback or reward models. We validate LaTRO through experiments on GSM8K and ARC-Challenge datasets using multiple model architectures. On GSM8K, LaTRO improves zero-shot accuracy by an average of 12.5% over base models and 9.6% over supervised fine-tuning across Phi-3.5-mini, Mistral-7B, and Llama-3.1-8B. Our findings suggest that pre-trained LLMs possess latent reasoning capabilities that can be unlocked and enhanced through our proposed optimization approach in a self-improvement manner. The code of LaTRO is available at \url{https://github.com/SalesforceAIResearch/LaTRO}.

cs.AI↗

arXiv2024

Deciphering the Factors Influencing the Efficacy of Chain-of-Thought: Probability, Memorization, and Noisy Reasoning

Chain-of-Thought (CoT) prompting has been shown to enhance the multi-step reasoning capabilities of Large Language Models (LLMs). However, debates persist about whether LLMs exhibit abstract generalization or rely on shallow heuristics when given CoT prompts. To understand the factors influencing CoT reasoning we provide a detailed case study of the symbolic reasoning task of decoding shift ciphers, where letters are shifted forward some number of steps in the alphabet. We analyze the pattern of results produced by three LLMs -- GPT-4, Claude 3, and Llama 3.1 -- performing this task using CoT prompting. By focusing on a single relatively simple task, we are able to identify three factors that systematically affect CoT performance: the probability of the task's expected output (probability), what the model has implicitly learned during pre-training (memorization), and the number of intermediate operations involved in reasoning (noisy reasoning). We show that these factors can drastically influence task accuracy across all three LLMs; e.g., when tested with GPT-4, varying the output's probability of occurrence shifts accuracy from 26% to 70%. Overall, we conclude that CoT prompting performance reflects both memorization and a probabilistic version of genuine reasoning. Code and data at this https://github.com/aksh555/deciphering_cot

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arXiv2024

xLAM: A Family of Large Action Models to Empower AI Agent Systems

Autonomous agents powered by large language models (LLMs) have attracted significant research interest. However, the open-source community faces many challenges in developing specialized models for agent tasks, driven by the scarcity of high-quality agent datasets and the absence of standard protocols in this area. We introduce and publicly release xLAM, a series of large action models designed for AI agent tasks. The xLAM series includes five models with both dense and mixture-of-expert architectures, ranging from 1B to 8x22B parameters, trained using a scalable, flexible pipeline that unifies, augments, and synthesizes diverse datasets to enhance AI agents' generalizability and performance across varied environments. Our experimental results demonstrate that xLAM consistently delivers exceptional performance across multiple agent ability benchmarks, notably securing the 1st position on the Berkeley Function-Calling Leaderboard, outperforming GPT-4, Claude-3, and many other models in terms of tool use. By releasing the xLAM series, we aim to advance the performance of open-source LLMs for autonomous AI agents, potentially accelerating progress and democratizing access to high-performance models for agent tasks. Models are available at https://huggingface.co/collections/Salesforce/xlam-models-65f00e2a0a63bbcd1c2dade4

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arXiv2024

Language Models as Science Tutors

NLP has recently made exciting progress toward training language models (LMs) with strong scientific problem-solving skills. However, model development has not focused on real-life use-cases of LMs for science, including applications in education that require processing long scientific documents. To address this, we introduce TutorEval and TutorChat. TutorEval is a diverse question-answering benchmark consisting of questions about long chapters from STEM textbooks, written by experts. TutorEval helps measure real-life usability of LMs as scientific assistants, and it is the first benchmark combining long contexts, free-form generation, and multi-disciplinary scientific knowledge. Moreover, we show that fine-tuning base models with existing dialogue datasets leads to poor performance on TutorEval. Therefore, we create TutorChat, a dataset of 80,000 long synthetic dialogues about textbooks. We use TutorChat to fine-tune Llemma models with 7B and 34B parameters. These LM tutors specialized in math have a 32K-token context window, and they excel at TutorEval while performing strongly on GSM8K and MATH. Our datasets build on open-source materials, and we release our models, data, and evaluations.

cs.CL↗

arXiv2023

InterCode: Standardizing and Benchmarking Interactive Coding with Execution Feedback

Humans write code in a fundamentally interactive manner and rely on constant execution feedback to correct errors, resolve ambiguities, and decompose tasks. While LLMs have recently exhibited promising coding capabilities, current coding benchmarks mostly consider a static instruction-to-code sequence transduction process, which has the potential for error propagation and a disconnect between the generated code and its final execution environment. To address this gap, we introduce InterCode, a lightweight, flexible, and easy-to-use framework of interactive coding as a standard reinforcement learning (RL) environment, with code as actions and execution feedback as observations. Our framework is language and platform agnostic, uses self-contained Docker environments to provide safe and reproducible execution, and is compatible out-of-the-box with traditional seq2seq coding methods, while enabling the development of new methods for interactive code generation. We use InterCode to create three interactive code environments with Bash, SQL, and Python as action spaces, leveraging data from the static NL2Bash, Spider, and MBPP datasets. We demonstrate InterCode's viability as a testbed by evaluating multiple state-of-the-art LLMs configured with different prompting strategies such as ReAct and Plan & Solve. Our results showcase the benefits of interactive code generation and demonstrate that InterCode can serve as a challenging benchmark for advancing code understanding and generation capabilities. InterCode is designed to be easily extensible and can even be used to create new tasks such as Capture the Flag, a popular coding puzzle that is inherently multi-step and involves multiple programming languages. Project site with code and data: https://intercode-benchmark.github.io

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arXiv2022

Commonsense and Named Entity Aware Knowledge Grounded Dialogue Generation

Grounding dialogue on external knowledge and interpreting linguistic patterns in dialogue history context, such as ellipsis, anaphora, and co-references is critical for dialogue comprehension and generation. In this paper, we present a novel open-domain dialogue generation model which effectively utilizes the large-scale commonsense and named entity based knowledge in addition to the unstructured topic-specific knowledge associated with each utterance. We enhance the commonsense knowledge with named entity-aware structures using co-references. Our proposed model utilizes a multi-hop attention layer to preserve the most accurate and critical parts of the dialogue history and the associated knowledge. In addition, we employ a Commonsense and Named Entity Enhanced Attention Module, which starts with the extracted triples from various sources and gradually finds the relevant supporting set of triples using multi-hop attention with the query vector obtained from the interactive dialogue-knowledge module. Empirical results on two benchmark dataset demonstrate that our model significantly outperforms the state-of-the-art methods in terms of both automatic evaluation metrics and human judgment. Our code is publicly available at \href{https://github.com/deekshaVarshney/CNTF}{https://github.com/deekshaVarshney/CNTF}; \href{https://www.iitp.ac.in/~ai-nlp-ml/resources/codes/CNTF.zip}{https://www.iitp.ac.in/-ai-nlp-ml/resources/ codes/CNTF.zip}.

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arXiv2021

CL-NERIL: A Cross-Lingual Model for NER in Indian Languages

Developing Named Entity Recognition (NER) systems for Indian languages has been a long-standing challenge, mainly owing to the requirement of a large amount of annotated clean training instances. This paper proposes an end-to-end framework for NER for Indian languages in a low-resource setting by exploiting parallel corpora of English and Indian languages and an English NER dataset. The proposed framework includes an annotation projection method that combines word alignment score and NER tag prediction confidence score on source language (English) data to generate weakly labeled data in a target Indian language. We employ a variant of the Teacher-Student model and optimize it jointly on the pseudo labels of the Teacher model and predictions on the generated weakly labeled data. We also present manually annotated test sets for three Indian languages: Hindi, Bengali, and Gujarati. We evaluate the performance of the proposed framework on the test sets of the three Indian languages. Empirical results show a minimum 10% performance improvement compared to the zero-shot transfer learning model on all languages. This indicates that weakly labeled data generated using the proposed annotation projection method in target Indian languages can complement well-annotated source language data to enhance performance. Our code is publicly available at https://github.com/aksh555/CL-NERIL

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