arXiv subjects

Anh Nguyen-Duc

Publications and source records attributed to Anh Nguyen-Duc.

At least 19 recordsLinked to original sources

arXiv2026

The Landscape of Generative AI in Information Systems: A Synthesis of Secondary Reviews and Research Agendas

The post-ChatGPT surge has rapidly reframed IS research and practice. As organizations and society grapple with GenAI adoption, a body of secondary studies and research agendas has emerged to synthesize early evidence and chart directions for future inquiry. This study reviews secondary and roadmap papers to synthesize the state of knowledge on GenAI's benefits and challenges in IS, and to identify future research directions. We performed a systematic search across Scopus, WoS, and eAIS for publications from 2023 onwards. Following a rigorous, multi-stage screening process, we selected a final set of 28 papers for analysis using bibliometric mapping and thematic analysis. We also conducted a quality assessment of all sources to gauge confidence in each source's contribution to the findings. GenAI offers transformative potential to drive productivity, accelerate innovation, personalize services, and democratize access to expertise. However, its adoption is constrained by interrelated challenges: technical unreliability, societal-ethical risks, and a governance vacuum. Interpreted through a socio-technical lens, our findings reveal a persistent misalignment between GenAI's fast-evolving technical subsystem and the slower-adapting social subsystem, positioning IS research as critical for achieving joint optimization. To bridge this gap, we propose a research agenda that reorients IS scholarship from analyzing impacts toward actively shaping the co-evolution of technical capabilities with organizational routines, societal values, and regulatory institutions: emphasizing hybrid human-AI ensembles, situated validation, design principles for probabilistic systems, and adaptive governance. For practitioners and policymakers, responsible adoption requires balancing automation with human augmentation alongside transparent governance and adaptive regulations to ensure broadly shared benefits.

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arXiv2025

Evaluating Classical Software Process Models as Coordination Mechanisms for LLM-Based Software Generation

[Background] Large Language Model (LLM)-based multi-agent systems (MAS) are transforming software development by enabling autonomous collaboration. Classical software processes such asWaterfall, V-Model, and Agile offer structured coordination patterns that can be repurposed to guide these agent interactions. [Aims] This study explores how traditional software development processes can be adapted as coordination scaffolds for LLM based MAS and examines their impact on code quality, cost, and productivity. [Method] We executed 11 diverse software projects under three process models and four GPT variants, totaling 132 runs. Each output was evaluated using standardized metrics for size (files, LOC), cost (execution time, token usage), and quality (code smells, AI- and human detected bugs). [Results] Both process model and LLM choice significantly affected system performance. Waterfall was most efficient, V-Model produced the most verbose code, and Agile achieved the highest code quality, albeit at higher computational cost. [Conclusions] Classical software processes can be effectively instantiated in LLM-based MAS, but each entails trade-offs across quality, cost, and adaptability. Process selection should reflect project goals, whether prioritizing efficiency, robustness, or structured validation.

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arXiv2025

CodeLSI: Leveraging Foundation Models for Automated Code Generation with Low-Rank Optimization and Domain-Specific Instruction Tuning

Context: Automated code generation using Foundation Models (FMs) offers promising solutions for enhancing software development efficiency. However, challenges remain in ensuring domain specificity, cost-effectiveness, and security - especially when relying on third-party APIs. This paper introduces CodeLSI, a framework that combines low-rank optimization and domain-specific instruction tuning to address these challenges. Objectives: The aim of this study is to develop and evaluate CodeLSI, a novel approach for generating high-quality code tailored to specific domains, using FMs fine-tuned on company infrastructure without dependence on external APIs. Methods: CodeLSI applies low-rank adaptation techniques to reduce the computational cost of model pre-training and fine-tuning. Domain-specific instruction tuning is employed to align code generation with organizational needs. We implemented and tested the framework on real-world JavaScript coding tasks using datasets drawn from internal software projects. Results: Experimental evaluations show that CodeLSI produces high-quality, context aware code. It outperforms baseline models in terms of relevance, accuracy, and domain fit. The use of low-rank optimization significantly reduced resource requirements, enabling scalable training on company-owned infrastructure. Conclusion: CodeLSI demonstrates that combining low-rank optimization with domain specific tuning can enhance the practicality and performance of FMs for automated code generation. This approach provides a secure, cost-efficient alternative to commercial API based solutions and supports faster, more targeted innovation in software development.

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arXiv2025

An Empirical Study of Multi-Agent RAG for Real-World University Admissions Counseling

This paper presents MARAUS (Multi-Agent and Retrieval-Augmented University Admission System), a real-world deployment of a conversational AI platform for higher education admissions counseling in Vietnam. While large language models (LLMs) offer potential for automating advisory tasks, most existing solutions remain limited to prototypes or synthetic benchmarks. MARAUS addresses this gap by combining hybrid retrieval, multi-agent orchestration, and LLM-based generation into a system tailored for real-world university admissions. In collaboration with the University of Transport Technology (UTT) in Hanoi, we conducted a two-phase study involving technical development and real-world evaluation. MARAUS processed over 6,000 actual user interactions, spanning six categories of queries. Results show substantial improvements over LLM-only baselines: on average 92 percent accuracy, hallucination rates reduced from 15 precent to 1.45 percent, and average response times below 4 seconds. The system operated cost-effectively, with a two-week deployment cost of 11.58 USD using GPT-4o mini. This work provides actionable insights for the deployment of agentic RAG systems in low-resource educational settings.

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arXiv2025

GenAI-Enabled Backlog Grooming in Agile Software Projects: An Empirical Study

Effective backlog management is critical for ensuring that development teams remain aligned with evolving requirements and stakeholder expectations. However, as product backlogs consistently grow in scale and complexity, they tend to become cluttered with redundant, outdated, or poorly defined tasks, complicating prioritization and decision making processes. This study investigates whether a generative-AI (GenAI) assistant can automate backlog grooming in Agile software projects without sacrificing accuracy or transparency. Through Design Science cycles, we developed a Jira plug-in that embeds backlog issues with the vector database, detects duplicates via cosine similarity, and leverage the GPT-4o model to propose merges, deletions, or new issues. We found that AI-assisted backlog grooming achieved 100 percent precision while reducing the time-to-completion by 45 percent. The findings demonstrated the tool's potential to streamline backlog refinement processes while improving user experiences.

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arXiv2024

FAIREDU: A Multiple Regression-Based Method for Enhancing Fairness in Machine Learning Models for Educational Applications

Fairness in artificial intelligence and machine learning (AI/ML) models is becoming critically important, especially as decisions made by these systems impact diverse groups. In education, a vital sector for all countries, the widespread application of AI/ML systems raises specific concerns regarding fairness. Current research predominantly focuses on fairness for individual sensitive features, which limits the comprehensiveness of fairness assessments. This paper introduces FAIREDU, a novel and effective method designed to improve fairness across multiple sensitive features. Through extensive experiments, we evaluate FAIREDU effectiveness in enhancing fairness without compromising model performance. The results demonstrate that FAIREDU addresses intersectionality across features such as gender, race, age, and other sensitive features, outperforming state-of-the-art methods with minimal effect on model accuracy. The paper also explores potential future research directions to enhance further the method robustness and applicability to various machine-learning models and datasets.

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arXiv2024

An Empirical Study on Self-correcting Large Language Models for Data Science Code Generation

Large Language Models (LLMs) have recently advanced many applications on software engineering tasks, particularly the potential for code generation. Among contemporary challenges, code generated by LLMs often suffers from inaccuracies and hallucinations, requiring external inputs to correct. One recent strategy to fix these issues is to refine the code generated from LLMs using the input from the model itself (self-augmented). In this work, we proposed a novel method, namely CoT-SelfEvolve. CoT-SelfEvolve iteratively and automatically refines code through a self-correcting process, guided by a chain of thought constructed from real-world programming problem feedback. Focusing on data science code, including Python libraries such as NumPy and Pandas, our evaluations on the DS-1000 dataset demonstrate that CoT-SelfEvolve significantly outperforms existing models in solving complex problems. The framework shows substantial improvements in both initial code generation and subsequent iterations, with the model's accuracy increasing significantly with each additional iteration. This highlights the effectiveness of using chain-of-thought prompting to address complexities revealed by program executor traceback error messages. We also discuss how CoT-SelfEvolve can be integrated into continuous software engineering environments, providing a practical solution for improving LLM-based code generation.

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arXiv2023

Generative Artificial Intelligence for Software Engineering -- A Research Agenda

Generative Artificial Intelligence (GenAI) tools have become increasingly prevalent in software development, offering assistance to various managerial and technical project activities. Notable examples of these tools include OpenAIs ChatGPT, GitHub Copilot, and Amazon CodeWhisperer. Although many recent publications have explored and evaluated the application of GenAI, a comprehensive understanding of the current development, applications, limitations, and open challenges remains unclear to many. Particularly, we do not have an overall picture of the current state of GenAI technology in practical software engineering usage scenarios. We conducted a literature review and focus groups for a duration of five months to develop a research agenda on GenAI for Software Engineering. We identified 78 open Research Questions (RQs) in 11 areas of Software Engineering. Our results show that it is possible to explore the adoption of GenAI in partial automation and support decision-making in all software development activities. While the current literature is skewed toward software implementation, quality assurance and software maintenance, other areas, such as requirements engineering, software design, and software engineering education, would need further research attention. Common considerations when implementing GenAI include industry-level assessment, dependability and accuracy, data accessibility, transparency, and sustainability aspects associated with the technology. GenAI is bringing significant changes to the field of software engineering. Nevertheless, the state of research on the topic still remains immature. We believe that this research agenda holds significance and practical value for informing both researchers and practitioners about current applications and guiding future research.

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arXiv2023

Software Startups -- A Research Agenda

Software startup companies develop innovative, software-intensive products within limited time frames and with few resources, searching for sustainable and scalable business models. Software startups are quite distinct from traditional mature software companies, but also from micro-, small-, and medium-sized enterprises, introducing new challenges relevant for software engineering research. This paper's research agenda focuses on software engineering in startups, identifying, in particular, 70+ research questions in the areas of supporting startup engineering activities, startup evolution models and patterns, ecosystems and innovation hubs, human aspects in software startups, applying startup concepts in non-startup environments, and methodologies and theories for startup research. We connect and motivate this research agenda with past studies in software startup research, while pointing out possible future directions. While all authors of this research agenda have their main background in Software Engineering or Computer Science, their interest in software startups broadens the perspective to the challenges, but also to the opportunities that emerge from multi-disciplinary research. Our audience is therefore primarily software engineering researchers, even though we aim at stimulating collaborations and research that crosses disciplinary boundaries. We believe that with this research agenda we cover a wide spectrum of the software startup industry current needs.

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arXiv2022

Work-from-home and its implication for project management, resilience and innovation -- a global survey on software companies

[Context] The COVID-19 pandemic has had a disruptive impact on how people work and collaborate across all global economic sectors, including the software business. While remote working is not new for software engineers, forced Work-from-home situations to come with both constraints, limitations, and opportunities for individuals, software teams and software companies. As the "new normal" for working might be based on the current state of Work From Home (WFH), it is useful to understand what has happened and learn from that. [Objective] The goal of this study is to gain insights on how their WFH environment impacts software projects and software companies. We are also interested in understanding if the impact differs between software startups and established companies. [Method] We conducted a global-scale, cross-sectional survey during spring and summer 2021. Our results are based on quantitative and qualitative analysis of 297 valid responses. [Results] We observed a mixed perception of the impact of WFH on software project management, resilience, and innovation. Certain patterns on WFH, control and coordination mechanisms and collaborative tools are observed globally. We find that team, agility and leadership are the three most important factors for achieving resilience during the pandemic. Although startups do not perceive the impact of WFH differently, there is a difference between engineers who work in a small team context and those who work in a large team context. [Conclusion] The result suggests a contingency approach in studying and improving WFH practices and environment in the future software industry.

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arXiv2021

On the combination of static analysis for software security assessment -- a case study of an open-source e-government project

Static Application Security Testing (SAST) is a popular quality assurance technique in software engineering. However, integrating SAST tools into industry-level product development and security assessment poses various technical and managerial challenges. In this work, we reported a longitudinal case study of adopting SAST as a part of a human-driven security assessment for an open-source e-government project. We described how SASTs are selected, evaluated, and combined into a novel approach for software security assessment. The approach was preliminarily evaluated using semi-structured interviews. Our result shows that (1) while some SAST tools out-perform others, it is possible to achieve better performance by combining more than one SAST tools and (2) SAST tools should be used towards a practical performance and in the combination with triangulated approaches for human-driven vulnerability assessment in real-world projects.

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arXiv2021

The entrepreneurial logic of startup software development: A study of 40 software startups

Context: Software startups are an essential source of innovation and software-intensive products. The need to understand product development in startups and to provide relevant support are highlighted in software research. While state-of-the-art literature reveals how startups develop their software, the reasons why they adopt these activities are underexplored. Objective: This study investigates the tactics behind software engineering (SE) activities by analyzing key engineering events during startup journeys. We explore how entrepreneurial mindsets may be associated with SE knowledge areas and with each startup case. Method: Our theoretical foundation is based on causation and effectuation models. We conducted semi-structured interviews with 40 software startups. We used two-round open coding and thematic analysis to describe and identify entrepreneurial software development patterns. Additionally, we calculated an effectuation index for each startup case. Results: We identified 621 events merged into 32 codes of entrepreneurial logic in SE from the sample. We found a systemic occurrence of the logic in all areas of SE activities. Minimum Viable Product (MVP), Technical Debt (TD), and Customer Involvement (CI) tend to be associated with effectual logic, while testing activities at different levels are associated with causal logic. The effectuation index revealed that startups are either effectuation-driven or mixed-logics-driven. Conclusions: Software startups fall into two types that differentiate between how traditional SE approaches may apply to them. Effectuation seems the most relevant and essential model for explaining and developing suitable SE practices for software startups.

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arXiv2021

Software Startup Practices -- Software Development in Startups through the Lens of the Essence Theory of Software Engineering

Software startups continue to be important drivers of economy globally. As the initial investment required to found a new software company becomes smaller and smaller resulting from technological advances such as cloud technology, increasing numbers of new software startups are born. Typically, the main argument for studying software startups is that they differ from mature software organizations in various ways, thus making the findings of many existing studies not directly applicable to them. How, exactly, software startups really differ from other types of software organizations as an on-going debate. In this paper, we seek to better understand how software startups differ from mature software organizations in terms of development practices. Past studies have primarily studied method use, and in comparison, we take on a more atomic approach by focusing on practices. Utilizing the Essence Theory of Software Engineering as a framework, we split these practices into categories for analysis while simultaneously evaluating the suitability of the theory for the context of software startups. Based on the results, we propose changes to the Essence Theory of Software Engineering for it to better fit the startup context.

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arXiv2021

Business Model Canvas Should Pay More Attention to the Software Startup Team

Business Model Canvas (BMC) is a tool widely used to describe startup business models. Despite the various business aspects described, BMC pays a little emphasis on team-related factors. The importance of team-related factors in software development has been acknowledged widely in literature. While not as extensively studied, the importance of teams in software startups is also known in both literature and among practitioners. In this paper, we propose potential changes to BMC to have the tool better reflect the importance of the team, especially in a software startup environment. Based on a literature review, we identify various components related to the team, which we then further support with empirical data. We do so by means of a qualitative case study of five startups.

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arXiv2021

Time for AI (Ethics) Maturity Model Is Now

There appears to be a common agreement that ethical concerns are of high importance when it comes to systems equipped with some sort of Artificial Intelligence (AI). Demands for ethical AI are declared from all directions. As a response, in recent years, public bodies, governments, and universities have rushed in to provide a set of principles to be considered when AI based systems are designed and used. We have learned, however, that high-level principles do not turn easily into actionable advice for practitioners. Hence, also companies are publishing their own ethical guidelines to guide their AI development. This paper argues that AI software is still software and needs to be approached from the software development perspective. The software engineering paradigm has introduced maturity model thinking, which provides a roadmap for companies to improve their performance from the selected viewpoints known as the key capabilities. We want to voice out a call for action for the development of a maturity model for AI software. We wish to discuss whether the focus should be on AI ethics or, more broadly, the quality of an AI system, called a maturity model for the development of AI systems.

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arXiv2020

Software engineering for artificial intelligence and machine learning software: A systematic literature review

Artificial Intelligence (AI) or Machine Learning (ML) systems have been widely adopted as value propositions by companies in all industries in order to create or extend the services and products they offer. However, developing AI/ML systems has presented several engineering problems that are different from those that arise in, non-AI/ML software development. This study aims to investigate how software engineering (SE) has been applied in the development of AI/ML systems and identify challenges and practices that are applicable and determine whether they meet the needs of professionals. Also, we assessed whether these SE practices apply to different contexts, and in which areas they may be applicable. We conducted a systematic review of literature from 1990 to 2019 to (i) understand and summarize the current state of the art in this field and (ii) analyze its limitations and open challenges that will drive future research. Our results show these systems are developed on a lab context or a large company and followed a research-driven development process. The main challenges faced by professionals are in areas of testing, AI software quality, and data management. The contribution types of most of the proposed SE practices are guidelines, lessons learned, and tools.

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arXiv2019

100+ Metrics for Software Startups - A Multi-Vocal Literature Review

Metrics can be used by businesses to make more objective decisions based on data. Software startups in particular are characterized by the uncertain or even chaotic nature of the contexts in which they operate. Using data in the form of metrics can help software startups to make the right decisions amidst uncertainty and limited resources. However, whereas conventional business metrics and software metrics have been studied in the past, metrics in the spe-cific context of software startup are not widely covered within academic literature. To promote research in this area and to create a starting point for it, we have conducted a multi-vocal literature review focusing on practitioner literature in order to compile a list of metrics used by software startups. Said list is intended to serve as a basis for further research in the area, as the metrics in it are based on suggestions made by practitioners and not empirically verified.

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arXiv2018

The Essence Theory of Software Engineering - Large-Scale Classroom Experiences from 450+ Software Engineering BSc Students

Software Engineering as an industry is highly diverse in terms of development methods and practices. Practitioners employ a myriad of methods and tend to further tailor them by e.g. omitting some practices or rules. This diversity in development methods poses a challenge for software engineering education, creating a gap between education and industry. General theories such as the Essence Theory of Software Engineering can help bridge this gap by presenting software engineering students with higher-level frameworks upon which to build an understanding of software engineering methods and practical project work. In this paper, we study Essence in an educational setting to evaluate its usefulness for software engineering students while also investigating barriers to its adoption in this context. To this end, we observe 102 student teams utilize Essence in practical software engineering projects during a semester long, project-based course.

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