arXiv subjects

Chun Yu

Publications and source records attributed to Chun Yu.

At least 37 records · Page 2Linked to original sources

arXiv2025

Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center

The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how customer service representatives (CSRs) at the power grid service customer service call center perceive AI assistance in their interactions with customers. Through a field visit and semi-structured interviews with 13 CSRs, we found that AI can alleviate some traditional burdens during the call (e.g., typing and memorizing) but also introduces new burdens (e.g., earning, compliance, psychological burdens). This research contributes to a more nuanced understanding of AI integration in organizational settings and highlights the efforts and burdens undertaken by CSRs to adapt to the updated system.

cs.HC↗

arXiv2025

AR Secretary Agent: Real-time Memory Augmentation via LLM-powered Augmented Reality Glasses

Interacting with a significant number of individuals on a daily basis is commonplace for many professionals, which can lead to challenges in recalling specific details: Who is this person? What did we talk about last time? The advant of augmented reality (AR) glasses, equipped with visual and auditory data capture capabilities, presents a solution. In our work, we implemented an AR Secretary Agent with advanced Large Language Models (LLMs) and Computer Vision technologies. This system could discreetly provide real-time information to the wearer, identifying who they are conversing with and summarizing previous discussions. To verify AR Secretary, we conducted a user study with 13 participants and showed that our technique can efficiently help users to memorize events by up to 20\% memory enhancement on our study.

cs.HC↗

arXiv2025

MOAT: Evaluating LMMs for Capability Integration and Instruction Grounding

Large multimodal models (LMMs) have demonstrated significant potential as generalists in vision-language (VL) tasks. However, adoption of LMMs in real-world tasks is hindered by their poor performance in tasks that require a combination of VL capabilities, as well as in tasks that involve the grounding of complex text or visual instructions. To thoroughly investigate this gap and its underlying causes, we propose MOAT, a diverse benchmark with 1005 complex real-world vision questions that are straightforward for humans but challenging for LMMs. Specifically, the tasks in MOAT require LMMs to engage in generalist problem solving by integrating VL capabilities such as reading text, counting, understanding spatial relations, grounding textual and visual instructions, etc. All these abilities fit into a taxonomy proposed by us that contains 9 VL capabilities, enabling MOAT to provide a fine-grained view of LMMs' strengths and weaknesses. Besides, MOAT is the first benchmark to explicitly evaluate LMMs' ability to ground complex text and visual instructions, which is essential for many real-world applications. We evaluated 17 proprietary and open source LMMs, finding that the best performing LMM (Gemini 2.5 Pro) achieved only 44% accuracy, far below what would be acceptable in real-world applications. To guide future model development, we analyze common trends in our results and discuss the underlying causes of poor performance, focusing on the impact of text-centric reasoning, which VL capabilities form bottlenecks in complex tasks, and the potential harmful effects of tiling. Code and data are available at https://cambrian-yzt.github.io/MOAT/.

cs.CL↗

arXiv2025

Computing with Smart Rings: A Systematic Literature Review

A smart ring is a wearable electronic device in the form of a ring that incorporates diverse sensors and computing technologies to perform a variety of functions. Designed for use with fingers, smart rings are capable of sensing more subtle and abundant hand movements, thus making them a good platform for interaction. Meanwhile, fingers are abundant with blood vessels and nerve endings and accustomed to wearing rings, providing an ideal site for continuous health monitoring through smart rings, which combine comfort with the ability to capture vital biometric data, making them suitable for all-day wear. We collected in total of 206 smart ring-related publications and conducted a systematic literature review. We provide a taxonomy regarding the sensing and feedback modalities, applications, and phenomena. We review and categorize these literatures into four main areas: (1) interaction - input, (2) interaction - output, (3) passive sensing - in body feature, (4) passive sensing - out body activity. This comprehensive review highlights the current advancements within the field of smart ring and identifies potential areas for future research.

cs.HC↗

arXiv2025

The Homework Wars: Exploring Emotions, Behaviours, and Conflicts in Parent-Child Homework Interactions

Parental involvement in homework is a crucial aspect of family education, but it often triggers emotional strain and conflicts. Despite growing concern over its impact on family well-being, prior research has lacked access to fine-grained, real-time dynamics of these interactions. To bridge this gap, we present a framework that leverages naturalistic parent-child interaction data and large language models (LLMs) to analyse homework conversations at scale. In a four-week in situ study with 78 Chinese families, we collected 475 hours of audio recordings and accompanying daily surveys, capturing 602 homework sessions in everyday home settings. Our LLM-based pipeline reliably extracted and categorised parental behaviours and conflict patterns from transcribed conversations, achieving high agreement with expert annotations. The analysis revealed significant emotional shifts in parents before and after homework, 18 recurring parental behaviours and seven common conflict types, with Knowledge Conflict being the most frequent. Notably, even well-intentioned behaviours were significantly positively correlated with specific conflicts. This work advances ubiquitous computing methods for studying complex family dynamics and offers empirical insights to enrich family education theory and inform more effective parenting strategies and interventions in the future.

cs.HC↗

arXiv2024

SituFont: A Just-in-Time Adaptive Intervention System for Enhancing Mobile Readability in Situational Visual Impairments

Situational visual impairments (SVIs) hinder mobile readability, causing discomfort and limiting information access. Building on prior work in adaptive typography and accessibility, this paper presents SituFont, a context-aware and human-in-the-loop adaptive typography adjustment approach that enhances smartphone mobile readability by dynamically adjusting font parameters based on real-time contextual changes. Using smartphone sensors and a human-in-the-loop approach, SituFont personalizes text presentation to accommodate personal factors (e.g., fatigue, distraction) and environmental conditions (e.g., lighting, motion, location). To inform its design, we conducted formative interviews (N=15) to identify key SVI factors and controlled experiments (N=18) to quantify their impact on optimal text parameters. A comparative user study (N=12) across eight simulated SVI scenarios demonstrated SituFont's effectiveness in improving smartphone mobile readability in terms of improved efficiency and reduced workload compared with a non-trivial manual adjustment baseline.

cs.HC↗

arXiv2024

PoseAugment: Generative Human Pose Data Augmentation with Physical Plausibility for IMU-based Motion Capture

The data scarcity problem is a crucial factor that hampers the model performance of IMU-based human motion capture. However, effective data augmentation for IMU-based motion capture is challenging, since it has to capture the physical relations and constraints of the human body, while maintaining the data distribution and quality. We propose PoseAugment, a novel pipeline incorporating VAE-based pose generation and physical optimization. Given a pose sequence, the VAE module generates infinite poses with both high fidelity and diversity, while keeping the data distribution. The physical module optimizes poses to satisfy physical constraints with minimal motion restrictions. High-quality IMU data are then synthesized from the augmented poses for training motion capture models. Experiments show that PoseAugment outperforms previous data augmentation and pose generation methods in terms of motion capture accuracy, revealing a strong potential of our method to alleviate the data collection burden for IMU-based motion capture and related tasks driven by human poses.

cs.CV↗

arXiv2024

Say Your Reason: Extract Contextual Rules In Situ for Context-aware Service Recommendation

This paper introduces SayRea, an interactive system that facilitates the extraction of contextual rules for personalized context-aware service recommendations in mobile scenarios. The system monitors a user's execution of registered services on their smartphones (via accessibility service) and proactively requests a single-sentence reason from the user. By utilizing a Large Language Model (LLM), SayRea parses the reason and predicts contextual relationships between the observed service and potential contexts (such as setting the alarm clock deep in the evening). In this way, SayRea can significantly reduce the cognitive load on users in anticipating future needs and selecting contextual attributes. A 10-day field study involving 20 participants showed that SayRea accumulated an average of 62.4 rules per user and successfully recommended 45% of service usage. The participants provided positive feedback on the system's usability, interpretability, and controllability. The findings highlight SayRea's effectiveness in personalized service recommendations and its potential to enhance user experience in mobile scenarios.

cs.HC↗

arXiv2024

AngleSizer: Enhancing Spatial Scale Perception for the Visually Impaired with an Interactive Smartphone Assistant

Spatial perception, particularly at small and medium scales, is an essential human sense but poses a significant challenge for the blind and visually impaired (BVI). Traditional learning methods for BVI individuals are often constrained by the limited availability of suitable learning environments and high associated costs. To tackle these barriers, we conducted comprehensive studies to delve into the real-world challenges faced by the BVI community. We have identified several key factors hindering their spatial perception, including the high social cost of seeking assistance, inefficient methods of information intake, cognitive and behavioral disconnects, and a lack of opportunities for hands-on exploration. As a result, we developed AngleSizer, an innovative teaching assistant that leverages smartphone technology. AngleSizer is designed to enable BVI individuals to use natural interaction gestures to try, feel, understand, and learn about sizes and angles effectively. This tool incorporates dual vibration-audio feedback, carefully crafted teaching processes, and specialized learning modules to enhance the learning experience. Extensive user experiments validated its efficacy and applicability with diverse abilities and visual conditions. Ultimately, our research not only expands the understanding of BVI behavioral patterns but also greatly improves their spatial perception capabilities, in a way that is both cost-effective and allows for independent learning.

cs.HC↗

arXiv2024

Bridging the gap between natural user expression with complex automation programming in smart homes

A long-standing challenge in end-user programming (EUP) is to trade off between natural user expression and the complexity of programming tasks. As large language models (LLMs) are empowered to handle semantic inference and natural language understanding, it remains under-explored how such capabilities can facilitate end-users to configure complex automation more naturally and easily. We propose AwareAuto, an EUP system that standardizes user expression and finishes two-step inference with the LLMs to achieve automation generation. AwareAuto allows contextual, multi-modality, and flexible user expression to configure complex automation tasks (e.g., dynamic parameters, multiple conditional branches, and temporal constraints), which are non-manageable in traditional EUP solutions. By studying realistic, complex rules data, AwareAuto gains 91.7% accuracy in matching user intentions and feasibility. We introduced user interaction to ensure system controllability and usability. We discuss the opportunities and challenges of incorporating LLMs in end-user programming techniques and grounding complex smart home contexts.

cs.HC↗

arXiv2024

SonarWatch: Field sensing technique for smartwatches based on ultrasound and motion

A smartwatch worn continuously on the wrist has the potential to perceive rich interactive gestures and natural behaviors of the user. Unfortunately, the current interaction functionality of smartwatches is primarily limited by the small touch screen. This paper proposes SonarWatch, a novel sensing technique that uses the acoustic field generated by the transceiver on the opposite sides of the watch to detect the presence of nearby objects and their shapes. This enables a range of gesture interactions and natural behavior perception. We designed an algorithm combining IMU and acoustic fields to identify these actions and optimize power consumption. We tested the performance of SonarWatch in different noise environments, achieving an overall accuracy of 93.7%. Its power consumption is close to that of physiological sensors. SonarWatch can achieve the above capabilities by utilizing the existing built-in sensors, making it a technology with solid practical value.

cs.HC↗

arXiv2024

CasualGaze: Towards Modeling and Recognizing Casual Gaze Behavior for Efficient Gaze-based Object Selection

We present CasualGaze, a novel eye-gaze-based target selection technique to support natural and casual eye-gaze input. Unlike existing solutions that require users to keep the eye-gaze center on the target actively, CasualGaze allows users to glance at the target object to complete the selection simply. To understand casual gaze behavior, we studied the spatial distribution of casual gaze for different layouts and user behavior in a simulated real-world environment. Results revealed the impacts of object parameters, the speed and randomness features of casual gaze, and special gaze behavior patterns in "blurred areas". Based on the results, we devised CasualGaze algorithms, employing a bivariate Gaussian distribution model along with temporal compensation and voting algorithms for robust target prediction. Usability evaluation study showed significant improvements in recognition and selection speed for CasualGaze compared with two baseline techniques. Subjective ratings and comments further supported the preference for CasualGaze regarding efficiency, accuracy, and stability.

cs.HC↗

arXiv2024

Leveraging Large Language Models for Generating Mobile Sensing Strategies in Human Behavior Modeling

Mobile sensing plays a crucial role in generating digital traces to understand human daily lives. However, studying behaviours like mood or sleep quality in smartphone users requires carefully designed mobile sensing strategies such as sensor selection and feature construction. This process is time-consuming, burdensome, and requires expertise in multiple domains. Furthermore, the resulting sensing framework lacks generalizability, making it difficult to apply to different scenarios. In the research, we propose an automated mobile sensing strategy for human behaviour understanding. First, we establish a knowledge base and consolidate rules for data collection and effective feature construction. Then, we introduce the multi-granular human behaviour representation and design procedures for leveraging large language models to generate strategies. Our approach is validated through blind comparative studies and usability evaluation. Ultimately, our approach holds the potential to revolutionise the field of mobile sensing and its applications.

cs.HC↗

arXiv2024

G-VOILA: Gaze-Facilitated Information Querying in Daily Scenarios

Modern information querying systems are progressively incorporating multimodal inputs like vision and audio. However, the integration of gaze -- a modality deeply linked to user intent and increasingly accessible via gaze-tracking wearables -- remains underexplored. This paper introduces a novel gaze-facilitated information querying paradigm, named G-VOILA, which synergizes users' gaze, visual field, and voice-based natural language queries to facilitate a more intuitive querying process. In a user-enactment study involving 21 participants in 3 daily scenarios (p = 21, scene = 3), we revealed the ambiguity in users' query language and a gaze-voice coordination pattern in users' natural query behaviors with G-VOILA. Based on the quantitative and qualitative findings, we developed a design framework for the G-VOILA paradigm, which effectively integrates the gaze data with the in-situ querying context. Then we implemented a G-VOILA proof-of-concept using cutting-edge deep learning techniques. A follow-up user study (p = 16, scene = 2) demonstrates its effectiveness by achieving both higher objective score and subjective score, compared to a baseline without gaze data. We further conducted interviews and provided insights for future gaze-facilitated information querying systems.

cs.HC↗

arXiv2024

A Human-Computer Collaborative Tool for Training a Single Large Language Model Agent into a Network through Few Examples

The capabilities of a single large language model (LLM) agent for solving a complex task are limited. Connecting multiple LLM agents to a network can effectively improve overall performance. However, building an LLM agent network (LAN) requires a substantial amount of time and effort. In this paper, we introduce EasyLAN, a human-computer collaborative tool that helps developers construct LANs. EasyLAN initially generates a LAN containing only one agent based on the description of the desired task. Subsequently, EasyLAN leverages a few training examples to update the LAN. For each example, EasyLAN models the gap between the output and the ground truth and identifies the causes of the errors. These errors are addressed through carefully designed strategies. Users can intervene in EasyLAN's workflow or directly modify the LAN. Eventually, the LAN evolves from a single agent to a network of LLM agents. The experimental results indicate that developers can rapidly construct LANs with good performance.

cs.HC↗

arXiv2024

Prompt2Task: Automating UI Tasks on Smartphones from Textual Prompts

UI task automation enables efficient task execution by simulating human interactions with graphical user interfaces (GUIs), without modifying the existing application code. However, its broader adoption is constrained by the need for expertise in both scripting languages and workflow design. To address this challenge, we present Prompt2Task, a system designed to comprehend various task-related textual prompts (e.g., goals, procedures), thereby generating and performing the corresponding automation tasks. Prompt2Task incorporates a suite of intelligent agents that mimic human cognitive functions, specializing in interpreting user intent, managing external information for task generation, and executing operations on smartphones. The agents can learn from user feedback and continuously improve their performance based on the accumulated knowledge. Experimental results indicated a performance jump from a 22.28\% success rate in the baseline to 95.24\% with Prompt2Task, requiring an average of 0.69 user interventions for each new task. Prompt2Task presents promising applications in fields such as tutorial creation, smart assistance, and customer service.

cs.HC↗

arXiv2024

MindShift: Leveraging Large Language Models for Mental-States-Based Problematic Smartphone Use Intervention

Problematic smartphone use negatively affects physical and mental health. Despite the wide range of prior research, existing persuasive techniques are not flexible enough to provide dynamic persuasion content based on users' physical contexts and mental states. We first conducted a Wizard-of-Oz study (N=12) and an interview study (N=10) to summarize the mental states behind problematic smartphone use: boredom, stress, and inertia. This informs our design of four persuasion strategies: understanding, comforting, evoking, and scaffolding habits. We leveraged large language models (LLMs) to enable the automatic and dynamic generation of effective persuasion content. We developed MindShift, a novel LLM-powered problematic smartphone use intervention technique. MindShift takes users' in-the-moment app usage behaviors, physical contexts, mental states, goals \& habits as input, and generates personalized and dynamic persuasive content with appropriate persuasion strategies. We conducted a 5-week field experiment (N=25) to compare MindShift with its simplified version (remove mental states) and baseline techniques (fixed reminder). The results show that MindShift improves intervention acceptance rates by 4.7-22.5% and reduces smartphone usage duration by 7.4-9.8%. Moreover, users have a significant drop in smartphone addiction scale scores and a rise in self-efficacy scale scores. Our study sheds light on the potential of leveraging LLMs for context-aware persuasion in other behavior change domains.

cs.CL↗

arXiv2024

UbiPhysio: Support Daily Functioning, Fitness, and Rehabilitation with Action Understanding and Feedback in Natural Language

We introduce UbiPhysio, a milestone framework that delivers fine-grained action description and feedback in natural language to support people's daily functioning, fitness, and rehabilitation activities. This expert-like capability assists users in properly executing actions and maintaining engagement in remote fitness and rehabilitation programs. Specifically, the proposed UbiPhysio framework comprises a fine-grained action descriptor and a knowledge retrieval-enhanced feedback module. The action descriptor translates action data, represented by a set of biomechanical movement features we designed based on clinical priors, into textual descriptions of action types and potential movement patterns. Building on physiotherapeutic domain knowledge, the feedback module provides clear and engaging expert feedback. We evaluated UbiPhysio's performance through extensive experiments with data from 104 diverse participants, collected in a home-like setting during 25 types of everyday activities and exercises. We assessed the quality of the language output under different tuning strategies using standard benchmarks. We conducted a user study to gather insights from clinical physiotherapists and potential users about our framework. Our initial tests show promise for deploying UbiPhysio in real-life settings without specialized devices.

cs.HC↗