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Daniele Quercia

Publications and source records attributed to Daniele Quercia.

At least 55 records · Page 3Linked to original sources

Using Self-supervised Learning Can Improve Model Fairness

Self-supervised learning (SSL) has become the de facto training paradigm of large models, where pre-training is followed by supervised fine-tuning using domain-specific data and labels. Despite demonstrating comparable performance with supervised methods, comprehensive efforts to assess SSL's impact on machine learning fairness (i.e., performing equally on different demographic breakdowns) are lacking. Hypothesizing that SSL models would learn more generic, hence less biased representations, this study explores the impact of pre-training and fine-tuning strategies on fairness. We introduce a fairness assessment framework for SSL, comprising five stages: defining dataset requirements, pre-training, fine-tuning with gradual unfreezing, assessing representation similarity conditioned on demographics, and establishing domain-specific evaluation processes. We evaluate our method's generalizability on three real-world human-centric datasets (i.e., MIMIC, MESA, and GLOBEM) by systematically comparing hundreds of SSL and fine-tuned models on various dimensions spanning from the intermediate representations to appropriate evaluation metrics. Our findings demonstrate that SSL can significantly improve model fairness, while maintaining performance on par with supervised methods-exhibiting up to a 30% increase in fairness with minimal loss in performance through self-supervision. We posit that such differences can be attributed to representation dissimilarities found between the best- and the worst-performing demographics across models-up to x13 greater for protected attributes with larger performance discrepancies between segments.

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User Characteristics in Explainable AI: The Rabbit Hole of Personalization?

As Artificial Intelligence (AI) becomes ubiquitous, the need for Explainable AI (XAI) has become critical for transparency and trust among users. A significant challenge in XAI is catering to diverse users, such as data scientists, domain experts, and end-users. Recent research has started to investigate how users' characteristics impact interactions with and user experience of explanations, with a view to personalizing XAI. However, are we heading down a rabbit hole by focusing on unimportant details? Our research aimed to investigate how user characteristics are related to using, understanding, and trusting an AI system that provides explanations. Our empirical study with 149 participants who interacted with an XAI system that flagged inappropriate comments showed that very few user characteristics mattered; only age and the personality trait openness influenced actual understanding. Our work provides evidence to reorient user-focused XAI research and question the pursuit of personalized XAI based on fine-grained user characteristics.

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Guidelines for Integrating Value Sensitive Design in Responsible AI Toolkits

Value Sensitive Design (VSD) is a framework for integrating human values throughout the technology design process. In parallel, Responsible AI (RAI) advocates for the development of systems aligning with ethical values, such as fairness and transparency. In this study, we posit that a VSD approach is not only compatible, but also advantageous to the development of RAI toolkits. To empirically assess this hypothesis, we conducted four workshops involving 17 early-career AI researchers. Our aim was to establish links between VSD and RAI values while examining how existing toolkits incorporate VSD principles in their design. Our findings show that collaborative and educational design features within these toolkits, including illustrative examples and open-ended cues, facilitate an understanding of human and ethical values, and empower researchers to incorporate values into AI systems. Drawing on these insights, we formulated six design guidelines for integrating VSD values into the development of RAI toolkits.

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Implications of Regulations on the Use of AI and Generative AI for Human-Centered Responsible Artificial Intelligence

With the upcoming AI regulations (e.g., EU AI Act) and rapid advancements in generative AI, new challenges emerge in the area of Human-Centered Responsible Artificial Intelligence (HCR-AI). As AI becomes more ubiquitous, questions around decision-making authority, human oversight, accountability, sustainability, and the ethical and legal responsibilities of AI and their creators become paramount. Addressing these questions requires a collaborative approach. By involving stakeholders from various disciplines in the 2\textsuperscript{nd} edition of the HCR-AI Special Interest Group (SIG) at CHI 2024, we aim to discuss the implications of regulations in HCI research, develop new theories, evaluation frameworks, and methods to navigate the complex nature of AI ethics, steering AI development in a direction that is beneficial and sustainable for all of humanity.

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Characterizing Fake News Targeting Corporations

Misinformation proliferates in the online sphere, with evident impacts on the political and social realms, influencing democratic discourse and posing risks to public health and safety. The corporate world is also a prime target for fake news dissemination. While recent studies have attempted to characterize corporate misinformation and its effects on companies, their findings often suffer from limitations due to qualitative or narrative approaches and a narrow focus on specific industries. To address this gap, we conducted an analysis utilizing social media quantitative methods and crowd-sourcing studies to investigate corporate misinformation across a diverse array of industries within the S\&P 500 companies. Our study reveals that corporate misinformation encompasses topics such as products, politics, and societal issues. We discovered companies affected by fake news also get reputable news coverage but less social media attention, leading to heightened negativity in social media comments, diminished stock growth, and increased stress mentions among employee reviews. Additionally, we observe that a company is not targeted by fake news all the time, but there are particular times when a critical mass of fake news emerges. These findings hold significant implications for regulators, business leaders, and investors, emphasizing the necessity to vigilantly monitor the escalating phenomenon of corporate misinformation.

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Evaluating Fairness in Self-supervised and Supervised Models for Sequential Data

Self-supervised learning (SSL) has become the de facto training paradigm of large models where pre-training is followed by supervised fine-tuning using domain-specific data and labels. Hypothesizing that SSL models would learn more generic, hence less biased, representations, this study explores the impact of pre-training and fine-tuning strategies on fairness (i.e., performing equally on different demographic breakdowns). Motivated by human-centric applications on real-world timeseries data, we interpret inductive biases on the model, layer, and metric levels by systematically comparing SSL models to their supervised counterparts. Our findings demonstrate that SSL has the capacity to achieve performance on par with supervised methods while significantly enhancing fairness--exhibiting up to a 27% increase in fairness with a mere 1% loss in performance through self-supervision. Ultimately, this work underscores SSL's potential in human-centric computing, particularly high-stakes, data-scarce application domains like healthcare.

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Our Nudges, Our Selves: Tailoring Mobile User Engagement Using Personality

To increase mobile user engagement, current apps employ a variety of behavioral nudges, but these engagement techniques are applied in a one-size-fits-all approach. Yet the very same techniques may be perceived differently by different individuals. To test this, we developed HarrySpotter, a location-based AR app that embedded six engagement techniques. We deployed it in a 2-week study involving 29 users who also took the Big-Five personality test. Preferences for specific engagement techniques are not only descriptive but also predictive of personality traits. The Adj. $R^2$ ranges from 0.16 for conscientious users (encouraged by competition) to 0.32 for neurotic users (self-centered and focused on their own achievements), and even up to 0.61 for extroverts (motivated by both exploration of objects and places). These findings suggest that these techniques need to be personalized in the future.

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The State of Algorithmic Fairness in Mobile Human-Computer Interaction

This paper explores the intersection of Artificial Intelligence and Machine Learning (AI/ML) fairness and mobile human-computer interaction (MobileHCI). Through a comprehensive analysis of MobileHCI proceedings published between 2017 and 2022, we first aim to understand the current state of algorithmic fairness in the community. By manually analyzing 90 papers, we found that only a small portion (5%) thereof adheres to modern fairness reporting, such as analyses conditioned on demographic breakdowns. At the same time, the overwhelming majority draws its findings from highly-educated, employed, and Western populations. We situate these findings within recent efforts to capture the current state of algorithmic fairness in mobile and wearable computing, and envision that our results will serve as an open invitation to the design and development of fairer ubiquitous technologies.

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Dream Content Discovery from Reddit with an Unsupervised Mixed-Method Approach

Dreaming is a fundamental but not fully understood part of human experience that can shed light on our thought patterns. Traditional dream analysis practices, while popular and aided by over 130 unique scales and rating systems, have limitations. Mostly based on retrospective surveys or lab studies, they struggle to be applied on a large scale or to show the importance and connections between different dream themes. To overcome these issues, we developed a new, data-driven mixed-method approach for identifying topics in free-form dream reports through natural language processing. We tested this method on 44,213 dream reports from Reddit's r/Dreams subreddit, where we found 217 topics, grouped into 22 larger themes: the most extensive collection of dream topics to date. We validated our topics by comparing it to the widely-used Hall and van de Castle scale. Going beyond traditional scales, our method can find unique patterns in different dream types (like nightmares or recurring dreams), understand topic importance and connections, and observe changes in collective dream experiences over time and around major events, like the COVID-19 pandemic and the recent Russo-Ukrainian war. We envision that the applications of our method will provide valuable insights into the intricate nature of dreaming.

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A Systematic Literature Review of Human-Centered, Ethical, and Responsible AI

As Artificial Intelligence (AI) continues to advance rapidly, it becomes increasingly important to consider AI's ethical and societal implications. In this paper, we present a bottom-up mapping of the current state of research at the intersection of Human-Centered AI, Ethical, and Responsible AI (HCER-AI) by thematically reviewing and analyzing 164 research papers from leading conferences in ethical, social, and human factors of AI: AIES, CHI, CSCW, and FAccT. The ongoing research in HCER-AI places emphasis on governance, fairness, and explainability. These conferences, however, concentrate on specific themes rather than encompassing all aspects. While AIES has fewer papers on HCER-AI, it emphasizes governance and rarely publishes papers about privacy, security, and human flourishing. FAccT publishes more on governance and lacks papers on privacy, security, and human flourishing. CHI and CSCW, as more established conferences, have a broader research portfolio. We find that the current emphasis on governance and fairness in AI research may not adequately address the potential unforeseen and unknown implications of AI. Therefore, we recommend that future research should expand its scope and diversify resources to prepare for these potential consequences. This could involve exploring additional areas such as privacy, security, human flourishing, and explainability.

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WEIRD FAccTs: How Western, Educated, Industrialized, Rich, and Democratic is FAccT?

Studies conducted on Western, Educated, Industrialized, Rich, and Democratic (WEIRD) samples are considered atypical of the world's population and may not accurately represent human behavior. In this study, we aim to quantify the extent to which the ACM FAccT conference, the leading venue in exploring Artificial Intelligence (AI) systems' fairness, accountability, and transparency, relies on WEIRD samples. We collected and analyzed 128 papers published between 2018 and 2022, accounting for 30.8% of the overall proceedings published at FAccT in those years (excluding abstracts, tutorials, and papers without human-subject studies or clear country attribution for the participants). We found that 84% of the analyzed papers were exclusively based on participants from Western countries, particularly exclusively from the U.S. (63%). Only researchers who undertook the effort to collect data about local participants through interviews or surveys added diversity to an otherwise U.S.-centric view of science. Therefore, we suggest that researchers collect data from under-represented populations to obtain an inclusive worldview. To achieve this goal, scientific communities should champion data collection from such populations and enforce transparent reporting of data biases.

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Insider Stories: Analyzing Internal Sustainability Efforts of Major US Companies from Online Reviews

It is hard to establish whether a company supports internal sustainability efforts (ISEs) like gender equality, diversity, and general staff welfare, not least because of lack of methodologies operationalizing these internal sustainability practices, and of data honestly documenting such efforts. We developed and validated a six-dimension framework reflecting Internal Sustainability Efforts (ISEs), gathered more than 350K employee reviews of 104 major companies across the whole US for the (2008-2020) years, and developed a deep-learning framework scoring these reviews in terms of the six ISEs. Commitment to ISEs manifested itself at micro-level -- companies scoring high in ISEs enjoyed high stock growth. This new conceptualization of ISEs offers both theoretical implications for the literature in corporate sustainability, and practical implications for companies and policymakers. To further explore these implications, researchers need to add potentially missing ISEs, to do so for more companies, and establish the causal relationship between company success and ISEs.

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Human-Centered Responsible Artificial Intelligence: Current & Future Trends

In recent years, the CHI community has seen significant growth in research on Human-Centered Responsible Artificial Intelligence. While different research communities may use different terminology to discuss similar topics, all of this work is ultimately aimed at developing AI that benefits humanity while being grounded in human rights and ethics, and reducing the potential harms of AI. In this special interest group, we aim to bring together researchers from academia and industry interested in these topics to map current and future research trends to advance this important area of research by fostering collaboration and sharing ideas.

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Quantified Canine: Inferring Dog Personality From Wearables

Being able to assess dog personality can be used to, for example, match shelter dogs with future owners, and personalize dog activities. Such an assessment typically relies on experts or psychological scales administered to dog owners, both of which are costly. To tackle that challenge, we built a device called "Patchkeeper" that can be strapped on the pet's chest and measures activity through an accelerometer and a gyroscope. In an in-the-wild deployment involving 12 healthy dogs, we collected 1300 hours of sensor activity data and dog personality test results from two validated questionnaires. By matching these two datasets, we trained ten machine-learning classifiers that predicted dog personality from activity data, achieving AUCs in [0.63-0.90], suggesting the value of tracking the psychological signals of pets using wearable technologies.

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Multidimensional Tie Strength and Economic Development

The strength of social relations has been shown to affect an individual's access to opportunities. To date, however, the correspondence between tie strength and population's economic prospects has not been quantified, largely because of the inability to operationalise strength based on Granovetter's classic theory. Our work departed from the premise that tie strength is a unidimensional construct (typically operationalized with frequency or volume of contact), and used instead a validated model of ten fundamental dimensions of social relationships grounded in the literature of social psychology. We built state-of-the-art NLP tools to infer the presence of these dimensions from textual communication, and analyzed a large conversation network of 630K geo-referenced Reddit users across the entire US connected by 12.8M social ties created over the span of 7 years. We found that unidimensional tie strength is only weakly correlated with economic opportunities (R2=0.30), while multidimensional constructs are highly correlated (R2=0.62). In particular, economic opportunities are associated to the combination of: i) knowledge ties, which bridge geographically distant groups, facilitating the knowledge dissemination across communities; and ii) social support ties, which knit geographically close communities together, and represent dependable sources of social and emotional support. These results point to the importance of developing high-quality measures of tie strength in network theory.

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Pressure Test: Quantifying the impact of positive stress on companies from online employee reviews

Workplace stress is often considered to be negative, yet lab studies on individuals suggest that not all stress is bad. There are two types of stress: distress refers to harmful stimuli, while eustress refers to healthy, euphoric stimuli that create a sense of fulfillment and achievement. Telling the two types of stress apart is challenging, let alone quantifying their impact across corporations. By leveraging a dataset of 440K reviews about S&P 500 companies published during twelve successive years, we developed a deep learning framework to extract stress mentions from these reviews. We proposed a new methodology that places each company on a stress-by-rating quadrant (based on its overall stress score and overall rating on the site), and accordingly scores the company to be, on average, either a low stress}, passive, negative stress, or positive stress company. We found that (former) employees of positive stress companies tended to describe high-growth and collaborative workplaces in their reviews, and that such companies' stock evaluations grew, on average, 5.1 times in 10 years (2009-2019) as opposed to the companies of the other three stress types that grew, on average, 3.7 times in the same time period. We also found that the four stress scores aggregated every year -- from 2008 to 2020 -- closely followed the unemployment rate in the U.S.: a year of positive stress (2008) was rapidly followed by several years of negative stress (2009-2015), which peaked during the Great Recession (2009-2011). These results suggest that automated analyses of the language used by employees on corporate social-networking tools offer yet another way of tracking workplace stress, allowing quantification of its impact on corporations.

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Good Intentions, Bad Inventions: How Employees Judge Pervasive Technologies in the Workplace

Pervasive technologies combined with powerful AI have been recently introduced to enhance work productivity. Yet, some of these technologies are judged to be invasive. To identify which ones, we should understand how employees tend to judge these technologies. We considered 16 technologies that track productivity, and conducted a study in which 131 crowd-workers judged these scenarios. We found that a technology was judged to be right depending on the following three aspects of increasing importance. That is, whether the technology: 1) was currently supported by existing tools; 2) did not interfere with work or was fit for purpose; and 3) did not cause any harm or did not infringe on any individual rights. Ubicomp research currently focuses on how to design better technologies by making them more accurate, or by increasingly blending them into the background. It might be time to design better ubiquitous technologies by unpacking AI ethics as well.

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The role of the Big Geographic Sort in the circulation of misinformation among U.S. Reddit users

Past research has attributed the online circulation of misinformation to two main factors - individual characteristics (e.g., a person's information literacy) and social media effects (e.g., algorithm-mediated information diffusion) - and has overlooked a third one: the critical mass created by the offline self-segregation of Americans into like-minded geographical regions such as states (a phenomenon called "The Big Sort"). We hypothesized that this latter factor matters for the online spreading of misinformation not least because online interactions, despite having the potential of being global, end up being localized: interaction probability is known to rapidly decay with distance. Upon analysis of more than 8M Reddit comments containing news links spanning four years, from January 2016 to December 2019, we found that Reddit did not work as an "hype machine" for misinformation (as opposed to what previous work reported for other platforms, circulation was not mainly caused by platform-facilitated network effects) but worked as a supply-and-demand system: misinformation news items scaled linearly with the number of users in each state (with a scaling exponent beta=1, and a goodness of fit R2 = 0.95). Furthermore, deviations from such a universal pattern were best explained by state-level personality and cultural factors (R2 = {0.12, 0.39}), rather than socioeconomic conditions (R2 = {0.15, 0.29}) or, as one would expect, political characteristics (R2 ={0.06, 0.21}). Higher-than-expected circulation of any type of news (including reputable news) was found in states characterised by residents who tend to be less diligent in terms of their personality (low in conscientiousness) and by loose cultures understating the importance of adherence to norms (low in cultural tightness).

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