arXiv subjects

Daniele Quercia

Publications and source records attributed to Daniele Quercia.

At least 73 records · Page 4Linked to original sources

arXiv2022

The Future of Hybrid Meetings

Meetings are typically considered to be the fuel of an organization's productivity -- a place where employees discuss ideas and make collective decisions. However, it is no secret that meetings are also often perceived as wasteful vacuums, depleting employee morale and productivity, likely due to the fact that current technologies fall short in fully supporting physical or virtual meeting experience. In this position paper, we discuss the three key elements that make a meeting successful (i.e., execution, psychological safety, and physical comfort), and present new tools for hybrid meetings that incorporate those elements. As past research has focused on supporting meeting execution (the first element), we set the roadmap for future research on the two other elements: on psychological safety by articulating how new technologies could make meeting useful for all participants, ensure all participants give and receive appropriate levels of attention, and enable all participants to feel and make others feel comfortable; and on physical comfort by dwelling on how new technologies could make the meeting experience comfortable by integrating all human senses. We also discuss the potential danger of these technologies inadvertently becoming surveillance tools.

cs.HC↗

arXiv2022

Epidemic Dreams: Dreaming about health during the COVID-19 pandemic

The continuity hypothesis of dreams suggests that the content of dreams is continuous with the dreamer's waking experiences. Given the unprecedented nature of the experiences during COVID-19, we studied the continuity hypothesis in the context of the pandemic. We implemented a deep-learning algorithm that can extract mentions of medical conditions from text and applied it to two datasets collected during the pandemic: 2,888 dream reports (dreaming life experiences), and 57M tweets mentioning the pandemic (waking life experiences). The health expressions common to both sets were typical COVID-19 symptoms (e.g., cough, fever, and anxiety), suggesting that dreams reflected people's real-world experiences. The health expressions that distinguished the two sets reflected differences in thought processes: expressions in waking life reflected a linear and logical thought process and, as such, described realistic symptoms or related disorders (e.g., nasal pain, SARS, H1N1); those in dreaming life reflected a thought process closer to the visual and emotional spheres and, as such, described either conditions unrelated to the virus (e.g., maggots, deformities, snakebites), or conditions of surreal nature (e.g., teeth falling out, body crumbling into sand). Our results confirm that dream reports represent an understudied yet valuable source of people's health experiences in the real world.

cs.SI↗

arXiv2021

Retrofitting Meetings for Psychological Safety

Meetings are the fuel of organizations' productivity. At times, however, they are perceived as wasteful vaccums that deplete employee morale and productivity. Current meeting tools, to a great extent, have simplified and augmented the ways meetings are conducted by enabling participants to ``get things done'' and experience a comfortable physical environment. However, an important yet less explored element of these tools' design space is that of psychological safety -- the extent to which participants feel listened to, or motivated to be part of a meeting. We argue that an interdisciplinary approach would benefit the creation of new tools designed for retrofitting meetings for psychological safety. This approach comes with not only research opportunities -- ranging from sensing to modeling to user interface design -- but also challenges -- ranging from privacy to workplace surveillance.

cs.HC↗

arXiv2021

ComFeel: Productivity is a Matter of the Senses Too

Indoor environmental quality has been found to impact employees' productivity in the long run, yet it is unclear its meeting-level impact in the short term. We studied the relationship between sensorial pleasantness of a meeting's room and the meeting's productivity. By administering a 28-item questionnaire to 363 online participants, we indeed found that three factors captured 62% of people's experience of meetings: (a) productivity; (b) psychological safety; and (c) room pleasantness. To measure room pleasantness, we developed and deployed ComFeel, an indoor environmental sensing infrastructure, which captures light, temperature, and gas resistance readings through miniaturized and unobtrusive devices we built and named 'Geckos'. Across 29 real-world meetings, using ComFeel, we collected 1373 minutes of readings. For each of these meetings, we also collected whether each participant felt the meeting to have been productive, the setting to be psychologically safe, and the meeting room to be pleasant. As one expects, we found that, on average, the probability of a meeting being productive increased by 35% for each standard deviation increase in the psychological safety participants experienced. Importantly, that probability increased by as much as 25% for each increase in room pleasantness, confirming the significant short-term impact of the indoor environment on meetings' productivity.

cs.HC↗

arXiv2021

How Epidemic Psychology Works on Twitter: Evolution of responses to the COVID-19 pandemic in the U.S

Disruptions resulting from an epidemic might often appear to amount to chaos but, in reality, can be understood in a systematic way through the lens of "epidemic psychology". According to Philip Strong, the founder of the sociological study of epidemic infectious diseases, not only is an epidemic biological; there is also the potential for three psycho-social epidemics: of fear, moralization, and action. This work empirically tests Strong's model at scale by studying the use of language of 122M tweets related to the COVID-19 pandemic posted in the U.S. during the whole year of 2020. On Twitter, we identified three distinct phases. Each of them is characterized by different regimes of the three psycho-social epidemics. In the refusal phase, users refused to accept reality despite the increasing number of deaths in other countries. In the anger phase (started after the announcement of the first death in the country), users' fear translated into anger about the looming feeling that things were about to change. Finally, in the acceptance phase, which began after the authorities imposed physical-distancing measures, users settled into a "new normal" for their daily activities. Overall, refusal of accepting reality gradually died off as the year went on, while acceptance increasingly took hold. During 2020, as cases surged in waves, so did anger, re-emerging cyclically at each wave. Our real-time operationalization of Strong's model is designed in a way that makes it possible to embed epidemic psychology into real-time models (e.g., epidemiological and mobility models).

cs.CY↗

arXiv2021

Anticipatory Detection of Compulsive Body-focused Repetitive Behaviors with Wearables

Body-focused repetitive behaviors (BFRBs), like face-touching or skin-picking, are hand-driven behaviors which can damage one's appearance, if not identified early and treated. Technology for automatic detection is still under-explored, with few previous works being limited to wearables with single modalities (e.g., motion). Here, we propose a multi-sensory approach combining motion, orientation, and heart rate sensors to detect BFRBs. We conducted a feasibility study in which participants (N=10) were exposed to BFRBs-inducing tasks, and analyzed 380 mins of signals under an extensive evaluation of sensing modalities, cross-validation methods, and observation windows. Our models achieved an AUC > 0.90 in distinguishing BFRBs, which were more evident in observation windows 5 mins prior to the behavior as opposed to 1-min ones. In a follow-up qualitative survey, we found that not only the timing of detection matters but also models need to be context-aware, when designing just-in-time interventions to prevent BFRBs.

cs.HC↗

arXiv2021

Streetonomics: Quantifying Culture Using Street Names

Quantifying a society's value system is important because it suggests what people deeply care about -- it reflects who they actually are and, more importantly, who they will like to be. This cultural quantification has been typically done by studying literary production. However, a society's value system might well be implicitly quantified based on the decisions that people took in the past and that were mediated by what they care about. It turns out that one class of these decisions is visible in ordinary settings: it is visible in street names. We studied the names of 4,932 honorific streets in the cities of Paris, Vienna, London and New York. We chose these four cities because they were important centers of cultural influence for the Western world in the 20th century. We found that street names greatly reflect the extent to which a society is gender biased, which professions are considered elite ones, and the extent to which a city is influenced by the rest of the world. This way of quantifying a society's value system promises to inform new methodologies in Digital Humanities; makes it possible for municipalities to reflect on their past to inform their future; and informs the design of everyday's educational tools that promote historical awareness in a playful way.

cs.HC↗

arXiv2021

Cartographic Design of Cultural Maps

Throughout history, maps have been used as a tool to explore cities. They visualize a city's urban fabric through its streets, buildings, and points of interest. Besides purely navigation purposes, street names also reflect a city's culture through its commemorative practices. Therefore, cultural maps that unveil socio-cultural characteristics encoded in street names could potentially raise citizens' historical awareness. But designing effective cultural maps is challenging, not only due to data scarcity but also due to the lack of effective approaches to engage citizens with data exploration. To address these challenges, we collected a dataset of 5,000 streets across the cities of Paris, Vienna, London, and New York, and built their cultural maps grounded on cartographic storytelling techniques. Through data exploration scenarios, we demonstrated how cultural maps engage users and allow them to discover distinct patterns in the ways these cities are gender-biased, celebrate various professions, and embrace foreign cultures.

cs.HC↗

arXiv2021

The Healthy States of America: Creating a Health Taxonomy with Social Media

Since the uptake of social media, researchers have mined online discussions to track the outbreak and evolution of specific diseases or chronic conditions such as influenza or depression. To broaden the set of diseases under study, we developed a Deep Learning tool for Natural Language Processing that extracts mentions of virtually any medical condition or disease from unstructured social media text. With that tool at hand, we processed Reddit and Twitter posts, analyzed the clusters of the two resulting co-occurrence networks of conditions, and discovered that they correspond to well-defined categories of medical conditions. This resulted in the creation of the first comprehensive taxonomy of medical conditions automatically derived from online discussions. We validated the structure of our taxonomy against the official International Statistical Classification of Diseases and Related Health Problems (ICD-11), finding matches of our clusters with 20 official categories, out of 22. Based on the mentions of our taxonomy's sub-categories on Reddit posts geo-referenced in the U.S., we were then able to compute disease-specific health scores. As opposed to counts of disease mentions or counts with no knowledge of our taxonomy's structure, we found that our disease-specific health scores are causally linked with the officially reported prevalence of 18 conditions.

cs.CY↗

arXiv2021

Jane Jacobs in the Sky: Predicting Urban Vitality with Open Satellite Data

The presence of people in an urban area throughout the day -- often called 'urban vitality' -- is one of the qualities world-class cities aspire to the most, yet it is one of the hardest to achieve. Back in the 1970s, Jane Jacobs theorized urban vitality and found that there are four conditions required for the promotion of life in cities: diversity of land use, small block sizes, the mix of economic activities, and concentration of people. To build proxies for those four conditions and ultimately test Jane Jacobs's theory at scale, researchers have had to collect both private and public data from a variety of sources, and that took decades. Here we propose the use of one single source of data, which happens to be publicly available: Sentinel-2 satellite imagery. In particular, since the first two conditions (diversity of land use and small block sizes) are visible to the naked eye from satellite imagery, we tested whether we could automatically extract them with a state-of-the-art deep-learning framework and whether, in the end, the extracted features could predict vitality. In six Italian cities for which we had call data records, we found that our framework is able to explain on average 55% of the variance in urban vitality extracted from those records.

cs.CV↗

arXiv2021

Nowcasting Gentrification Using Airbnb Data

There is a rumbling debate over the impact of gentrification: presumed gentrifiers have been the target of protests and attacks in some cities, while they have been welcome as generators of new jobs and taxes in others. Census data fails to measure neighborhood change in real-time since it is usually updated every ten years. This work shows that Airbnb data can be used to quantify and track neighborhood changes. Specifically, we consider both structured data (e.g. number of listings, number of reviews, listing information) and unstructured data (e.g. user-generated reviews processed with natural language processing and machine learning algorithms) for three major cities, New York City (US), Los Angeles (US), and Greater London (UK). We find that Airbnb data (especially its unstructured part) appears to nowcast neighborhood gentrification, measured as changes in housing affordability and demographics. Overall, our results suggest that user-generated data from online platforms can be used to create socioeconomic indices to complement traditional measures that are less granular, not in real-time, and more costly to obtain.

cs.CY↗

arXiv2020

HeartBees: Visualizing Crowd Affects

Affective sharing within groups strengthens coordination and empathy, leads to better health outcomes, and increases productivity and performance. Existing tools for affective sharing face one main challenge: creating a representation of collective emotional states that is relatable and universally accessible. To overcome this challenge, we propose HeartBees, a bio-feedback system for visualizing collective emotional states, which maps a multi-dimensional emotion model into a metaphorical visualization of flocks of birds. Grounded on Affective Computing literature and physiological sensing, we mapped physiological indicators that could be obtained from wearable devices into a multi-dimensional emotion model, which, in turn, our HeartBees can make use of. We evaluated our nature-inspired interactive system with 353 online participants, whose responses showed good consensus in the way they subjectively perceived the visualizations. Last, we discuss practical applications of HeartBees.

cs.HC↗

arXiv2020

Humane Visual AI: Telling the Stories Behind a Medical Condition

A biological understanding is key for managing medical conditions, yet psychological and social aspects matter too. The main problem is that these two aspects are hard to quantify and inherently difficult to communicate. To quantify psychological aspects, this work mined around half a million Reddit posts in the sub-communities specialised in 14 medical conditions, and it did so with a new deep-learning framework. In so doing, it was able to associate mentions of medical conditions with those of emotions. To then quantify social aspects, this work designed a probabilistic approach that mines open prescription data from the National Health Service in England to compute the prevalence of drug prescriptions, and to relate such a prevalence to census data. To finally visually communicate each medical condition's biological, psychological, and social aspects through storytelling, we designed a narrative-style layered Martini Glass visualization. In a user study involving 52 participants, after interacting with our visualization, a considerable number of them changed their mind on previously held opinions: 10% gave more importance to the psychological aspects of medical conditions, and 27% were more favourable to the use of social media data in healthcare, suggesting the importance of persuasive elements in interactive visualizations.

cs.HC↗

arXiv2020

MeetCues: Supporting Online Meetings Experience

The remote work ecosystem is transforming patterns of communication between teams and individuals located at distance. Particularly, the absence of certain subtle cues in current communication tools may hinder an online's meeting outcome by negatively impacting attendees' overall experience and, often, make them feeling disconnected. The problem here might be due to the fact that current tools fall short in capturing it. To partly address this, we developed an online platform-MeetCues-with the aim of supporting online communication during meetings. MeetCues is a companion platform for a commercial communication tool with interactive and visual UI features that support back-channels of communications. It allows attendees to be more engaged during a meeting, and reflect in real-time or post-meeting. We evaluated our platform in a diverse set of five, real-world corporate meetings, and we found that, not only people were more engaged and aware during their meetings, but they also felt more connected. These findings suggest promise in the design of new communications tools, and reinforce the role of InfoVis in augmenting and enriching online meetings.

cs.HC↗

arXiv2020

Social Interactions or Business Transactions? What customer reviews disclose about Airbnb marketplace

Airbnb is one of the most successful examples of sharing economy marketplaces. With rapid and global market penetration, understanding its attractiveness and evolving growth opportunities is key to plan business decision making. There is an ongoing debate, for example, about whether Airbnb is a hospitality service that fosters social exchanges between hosts and guests, as the sharing economy manifesto originally stated, or whether it is (or is evolving into being) a purely business transaction platform, the way hotels have traditionally operated. To answer these questions, we propose a novel market analysis approach that exploits customers' reviews. Key to the approach is a method that combines thematic analysis and machine learning to inductively develop a custom dictionary for guests' reviews. Based on this dictionary, we then use quantitative linguistic analysis on a corpus of 3.2 million reviews collected in 6 different cities, and illustrate how to answer a variety of market research questions, at fine levels of temporal, thematic, user and spatial granularity, such as (i) how the business vs social dichotomy is evolving over the years, (ii) what exact words within such top-level categories are evolving, (iii) whether such trends vary across different user segments and (iv) in different neighbourhoods.

cs.CY↗

arXiv2020

Ten Social Dimensions of Conversations and Relationships

Decades of social science research identified ten fundamental dimensions that provide the conceptual building blocks to describe the nature of human relationships. Yet, it is not clear to what extent these concepts are expressed in everyday language and what role they have in shaping observable dynamics of social interactions. After annotating conversational text through crowdsourcing, we trained NLP tools to detect the presence of these types of interaction from conversations, and applied them to 160M messages written by geo-referenced Reddit users, 290k emails from the Enron corpus and 300k lines of dialogue from movie scripts. We show that social dimensions can be predicted purely from conversations with an AUC up to 0.98, and that the combination of the predicted dimensions suggests both the types of relationships people entertain (conflict vs. support) and the types of real-world communities (wealthy vs. deprived) they shape.

cs.CY↗

arXiv2020

FaceLift: A transparent deep learning framework to beautify urban scenes

In the area of computer vision, deep learning techniques have recently been used to predict whether urban scenes are likely to be considered beautiful: it turns out that these techniques are able to make accurate predictions. Yet they fall short when it comes to generating actionable insights for urban design. To support urban interventions, one needs to go beyond predicting beauty, and tackle the challenge of recreating beauty. Unfortunately, deep learning techniques have not been designed with that challenge in mind. Given their "black-box nature", these models cannot be directly used to explain why a particular urban scene is deemed to be beautiful. To partly fix that, we propose a deep learning framework called Facelift, that is able to both beautify existing urban scenes (Google Street views) and explain which urban elements make those transformed scenes beautiful. To quantitatively evaluate our framework, we cannot resort to any existing metric (as the research problem at hand has never been tackled before) and need to formulate new ones. These new metrics should ideally capture the presence/absence of elements that make urban spaces great. Upon a review of the urban planning literature, we identify five main metrics: walkability, green spaces, openness, landmarks and visual complexity. We find that, across all the five metrics, the beautified scenes meet the expectations set by the literature on what great spaces tend to be made of. This result is further confirmed by a 20-participant expert survey in which FaceLift have been found to be effective in promoting citizen participation. All this suggests that, in the future, as our framework's components are further researched and become better and more sophisticated, it is not hard to imagine technologies that will be able to accurately and efficiently support architects and planners in the design of spaces we intuitively love.

cs.CY↗

arXiv2019

Predicting Urban Innovation from the Workforce Mobility Network in US

While great emphasis has been placed on the role of social interactions as driver of innovation growth, very few empirical studies have explicitly investigated the impact of social network structures on the innovation performance of cities. Past research has mostly explored scaling laws of socio-economic outputs of cities as determined by, for example, the single predictor of population. Here, by drawing on a publicly available dataset of the startup ecosystem, we build the first Workforce Mobility Network among US metropolitan areas. We found that node centrality computed on this network accounts for most of the variability observed in cities' innovation performance and significantly outperforms other predictors such as population size or density, suggesting that policies and initiatives aiming at sustaining innovation processes might benefit from fostering professional networks alongside other economic or systemic incentives. As opposed to previous approaches powered by census data, our model can be updated in real-time upon open databases, opening up new opportunities both for researchers in a variety of disciplines to study urban economies in new ways, and for practitioners to design tools for monitoring such economies in real-time.

physics.soc-ph↗