arXiv subjects

Dietmar Jannach

Publications and source records attributed to Dietmar Jannach.

At least 55 records · Page 3Linked to original sources

arXiv2021

Session-aware Recommendation: A Surprising Quest for the State-of-the-art

Recommender systems are designed to help users in situations of information overload. In recent years, we observed increased interest in session-based recommendation scenarios, where the problem is to make item suggestions to users based only on interactions observed in an ongoing session. However, in cases where interactions from previous user sessions are available, the recommendations can be personalized according to the users' long-term preferences, a process called session-aware recommendation. Today, research in this area is scattered and many existing works only compare session-aware with session-based models. This makes it challenging to understand what represents the state-of-the-art. To close this research gap, we benchmarked recent session-aware algorithms against each other and against a number of session-based recommendation algorithms and trivial extensions thereof. Our comparison, to some surprise, revealed that (i) item simple techniques based on nearest neighbors consistently outperform recent neural techniques and that (ii) session-aware models were mostly not better than approaches that do not use long-term preference information. Our work therefore not only points to potential methodological issues where new methods are compared to weak baselines, but also indicates that there remains a huge potential for more sophisticated session-aware recommendation algorithms.

cs.IR↗

arXiv2021

Towards Retrieval-based Conversational Recommendation

Conversational recommender systems have attracted immense attention recently. The most recent approaches rely on neural models trained on recorded dialogs between humans, implementing an end-to-end learning process. These systems are commonly designed to generate responses given the user's utterances in natural language. One main challenge is that these generated responses both have to be appropriate for the given dialog context and must be grammatically and semantically correct. An alternative to such generation-based approaches is to retrieve responses from pre-recorded dialog data and to adapt them if needed. Such retrieval-based approaches were successfully explored in the context of general conversational systems, but have received limited attention in recent years for CRS. In this work, we re-assess the potential of such approaches and design and evaluate a novel technique for response retrieval and ranking. A user study (N=90) revealed that the responses by our system were on average of higher quality than those of two recent generation-based systems. We furthermore found that the quality ranking of the two generation-based approaches is not aligned with the results from the literature, which points to open methodological questions. Overall, our research underlines that retrieval-based approaches should be considered an alternative or complement to language generation approaches.

cs.IR↗

arXiv2021

Understanding Longitudinal Dynamics of Recommender Systems with Agent-Based Modeling and Simulation

Today's research in recommender systems is largely based on experimental designs that are static in a sense that they do not consider potential longitudinal effects of providing recommendations to users. In reality, however, various important and interesting phenomena only emerge or become visible over time, e.g., when a recommender system continuously reinforces the popularity of already successful artists on a music streaming site or when recommendations that aim at profit maximization lead to a loss of consumer trust in the long run. In this paper, we discuss how Agent-Based Modeling and Simulation (ABM) techniques can be used to study such important longitudinal dynamics of recommender systems. To that purpose, we provide an overview of the ABM principles, outline a simulation framework for recommender systems based on the literature, and discuss various practical research questions that can be addressed with such an ABM-based simulation framework.

cs.IR↗

arXiv2021

A Survey on Conversational Recommender Systems

Recommender systems are software applications that help users to find items of interest in situations of information overload. Current research often assumes a one-shot interaction paradigm, where the users' preferences are estimated based on past observed behavior and where the presentation of a ranked list of suggestions is the main, one-directional form of user interaction. Conversational recommender systems (CRS) take a different approach and support a richer set of interactions. These interactions can, for example, help to improve the preference elicitation process or allow the user to ask questions about the recommendations and to give feedback. The interest in CRS has significantly increased in the past few years. This development is mainly due to the significant progress in the area of natural language processing, the emergence of new voice-controlled home assistants, and the increased use of chatbot technology. With this paper, we provide a detailed survey of existing approaches to conversational recommendation. We categorize these approaches in various dimensions, e.g., in terms of the supported user intents or the knowledge they use in the background. Moreover, we discuss technological approaches, review how CRS are evaluated, and finally identify a number of gaps that deserve more research in the future.

cs.HC↗

arXiv2021

Digital Nudging with Recommender Systems: Survey and Future Directions

Recommender systems are nowadays a pervasive part of our online user experience, where they either serve as information filters or provide us with suggestions for additionally relevant content. These systems thereby influence which information is easily accessible to us and thus affect our decision-making processes though the automated selection and ranking of the presented content. Automated recommendations can therefore be seen as digital nudges, because they determine different aspects of the choice architecture for users. In this work, we examine the relationship between digital nudging and recommender systems, topics that so far were mostly investigated in isolation. Through a systematic literature search, we first identified 87 nudging mechanisms, which we categorize in a novel taxonomy. A subsequent analysis then shows that only a small part of these nudging mechanisms was previously investigated in the context of recommender systems. This indicates that there is a huge potential to develop future recommender systems that leverage the power of digital nudging in order to influence the decision-making of users. In this work, we therefore outline potential ways of integrating nudging mechanisms into recommender systems.

cs.HC↗

arXiv2021

A Troubling Analysis of Reproducibility and Progress in Recommender Systems Research

The design of algorithms that generate personalized ranked item lists is a central topic of research in the field of recommender systems. In the past few years, in particular, approaches based on deep learning (neural) techniques have become dominant in the literature. For all of them, substantial progress over the state-of-the-art is claimed. However, indications exist of certain problems in today's research practice, e.g., with respect to the choice and optimization of the baselines used for comparison, raising questions about the published claims. In order to obtain a better understanding of the actual progress, we have tried to reproduce recent results in the area of neural recommendation approaches based on collaborative filtering. The worrying outcome of the analysis of these recent works-all were published at prestigious scientific conferences between 2015 and 2018-is that 11 out of the 12 reproducible neural approaches can be outperformed by conceptually simple methods, e.g., based on the nearest-neighbor heuristics. None of the computationally complex neural methods was actually consistently better than already existing learning-based techniques, e.g., using matrix factorization or linear models. In our analysis, we discuss common issues in today's research practice, which, despite the many papers that are published on the topic, have apparently led the field to a certain level of stagnation.

cs.IR↗

arXiv2020

A Black-Box Attack Model for Visually-Aware Recommender Systems

Due to the advances in deep learning, visually-aware recommender systems (RS) have recently attracted increased research interest. Such systems combine collaborative signals with images, usually represented as feature vectors outputted by pre-trained image models. Since item catalogs can be huge, recommendation service providers often rely on images that are supplied by the item providers. In this work, we show that relying on such external sources can make an RS vulnerable to attacks, where the goal of the attacker is to unfairly promote certain pushed items. Specifically, we demonstrate how a new visual attack model can effectively influence the item scores and rankings in a black-box approach, i.e., without knowing the parameters of the model. The main underlying idea is to systematically create small human-imperceptible perturbations of the pushed item image and to devise appropriate gradient approximation methods to incrementally raise the pushed item's score. Experimental evaluations on two datasets show that the novel attack model is effective even when the contribution of the visual features to the overall performance of the recommender system is modest.

cs.LG↗

arXiv2020

Understanding the dynamics emerging from infodemics: A call to action for interdisciplinary research

Research on infodemics, i.e., the rapid spread of (mis)information related to a hazardous event, such as the COVID-19 pandemic, requires the integration of a multiplicity of scientific disciplines. The dynamics emerging from infodemics have the potential to generate complex behavioral patterns. In order to react appropriately, it is of ultimate importance for the fields of Business and Economics to understand the dynamics emerging from it. In the short run, dynamics might lead to an adaptation in household spending or to a shift in buying behavior towards online providers. In the long run, changes in investments, consumer behavior, and markets are to be expected. We argue that the dynamics emerge from complex interactions among multiple factors, such as information and misinformation accessible for individuals and the formation and revision of beliefs. (Mis)information accessible to individuals is, amongst others, affected by algorithms specifically designed to provide personalized information, while automated fact-checking algorithms can help reduce the amount of circulating misinformation. The formation and revision of individual (and probably false) beliefs and individual fact-checking and interpretation of information are heavily affected by linguistic patterns inherent to information during pandemics and infodemics and further factors, such as affect, intuition and motives. We argue that, in order to get a deep(er) understanding of the dynamics emerging from infodemics, the fields of Business and Economics should integrate the perspectives of Computer Science and Information Systems, (Computational) Linguistics, and Cognitive Science into the wider context of economic systems (e.g., organizations, markets or industries) and propose a way to do so.

physics.soc-ph↗

arXiv2020

Empirical Analysis of Session-Based Recommendation Algorithms

Recommender systems are tools that support online users by pointing them to potential items of interest in situations of information overload. In recent years, the class of session-based recommendation algorithms received more attention in the research literature. These algorithms base their recommendations solely on the observed interactions with the user in an ongoing session and do not require the existence of long-term preference profiles. Most recently, a number of deep learning based ("neural") approaches to session-based recommendations were proposed. However, previous research indicates that today's complex neural recommendation methods are not always better than comparably simple algorithms in terms of prediction accuracy. With this work, our goal is to shed light on the state-of-the-art in the area of session-based recommendation and on the progress that is made with neural approaches. For this purpose, we compare twelve algorithmic approaches, among them six recent neural methods, under identical conditions on various datasets. We find that the progress in terms of prediction accuracy that is achieved with neural methods is still limited. In most cases, our experiments show that simple heuristic methods based on nearest-neighbors schemes are preferable over conceptually and computationally more complex methods. Observations from a user study furthermore indicate that recommendations based on heuristic methods were also well accepted by the study participants. To support future progress and reproducibility in this area, we publicly share the session-rec evaluation framework that was used in our research.

cs.IR↗

arXiv2020

Exploring Longitudinal Effects of Session-based Recommendations

Session-based recommendation is a problem setting where the task of a recommender system is to make suitable item suggestions based only on a few observed user interactions in an ongoing session. The lack of long-term preference information about individual users in such settings usually results in a limited level of personalization, where a small set of popular items may be recommended to many users. This repeated exposure of such a subset of the items through the recommendations may in turn lead to a reinforcement effect over time, and to a system which is not able to help users discover new content anymore to the desirable extent. In this work, we investigate such potential longitudinal effects of session-based recommendations in a simulation-based approach. Specifically, we analyze to what extent algorithms of different types may lead to concentration effects over time. Our experiments in the music domain reveal that all investigated algorithms---both neural and heuristic ones---may lead to lower item coverage and to a higher concentration on a subset of the items. Additional simulation experiments however also indicate that relatively simple re-ranking strategies, e.g., by avoiding too many repeated recommendations in the music domain, may help to deal with this problem.

cs.IR↗

arXiv2020

Critically Examining the Claimed Value of Convolutions over User-Item Embedding Maps for Recommender Systems

In recent years, algorithm research in the area of recommender systems has shifted from matrix factorization techniques and their latent factor models to neural approaches. However, given the proven power of latent factor models, some newer neural approaches incorporate them within more complex network architectures. One specific idea, recently put forward by several researchers, is to consider potential correlations between the latent factors, i.e., embeddings, by applying convolutions over the user-item interaction map. However, contrary to what is claimed in these articles, such interaction maps do not share the properties of images where Convolutional Neural Networks (CNNs) are particularly useful. In this work, we show through analytical considerations and empirical evaluations that the claimed gains reported in the literature cannot be attributed to the ability of CNNs to model embedding correlations, as argued in the original papers. Moreover, additional performance evaluations show that all of the examined recent CNN-based models are outperformed by existing non-neural machine learning techniques or traditional nearest-neighbor approaches. On a more general level, our work points to major methodological issues in recommender systems research.

cs.IR↗

arXiv2020

Hybrid Session-based News Recommendation using Recurrent Neural Networks

We describe a hybrid meta-architecture -- the CHAMELEON -- for session-based news recommendation that is able to leverage a variety of information types using Recurrent Neural Networks. We evaluated our approach on two public datasets, using a temporal evaluation protocol that simulates the dynamics of a news portal in a realistic way. Our results confirm the benefits of modeling the sequence of session clicks with RNNs and leveraging side information about users and articles, resulting in significantly higher recommendation accuracy and catalog coverage than other session-based algorithms.

cs.LG↗

arXiv2020

A systematic review and taxonomy of explanations in decision support and recommender systems

With the recent advances in the field of artificial intelligence, an increasing number of decision-making tasks are delegated to software systems. A key requirement for the success and adoption of such systems is that users must trust system choices or even fully automated decisions. To achieve this, explanation facilities have been widely investigated as a means of establishing trust in these systems since the early years of expert systems. With today's increasingly sophisticated machine learning algorithms, new challenges in the context of explanations, accountability, and trust towards such systems constantly arise. In this work, we systematically review the literature on explanations in advice-giving systems. This is a family of systems that includes recommender systems, which is one of the most successful classes of advice-giving software in practice. We investigate the purposes of explanations as well as how they are generated, presented to users, and evaluated. As a result, we derive a novel comprehensive taxonomy of aspects to be considered when designing explanation facilities for current and future decision support systems. The taxonomy includes a variety of different facets, such as explanation objective, responsiveness, content and presentation. Moreover, we identified several challenges that remain unaddressed so far, for example related to fine-grained issues associated with the presentation of explanations and how explanation facilities are evaluated.

cs.AI↗

arXiv2019

Measuring the Business Value of Recommender Systems

Recommender Systems are nowadays successfully used by all major web sites (from e-commerce to social media) to filter content and make suggestions in a personalized way. Academic research largely focuses on the value of recommenders for consumers, e.g., in terms of reduced information overload. To what extent and in which ways recommender systems create business value is, however, much less clear, and the literature on the topic is scattered. In this research commentary, we review existing publications on field tests of recommender systems and report which business-related performance measures were used in such real-world deployments. We summarize common challenges of measuring the business value in practice and critically discuss the value of algorithmic improvements and offline experiments as commonly done in academic environments. Overall, our review indicates that various open questions remain both regarding the realistic quantification of the business effects of recommenders and the performance assessment of recommendation algorithms in academia.

cs.IR↗

arXiv2019

Beyond Personalization: Research Directions in Multistakeholder Recommendation

Recommender systems are personalized information access applications; they are ubiquitous in today's online environment, and effective at finding items that meet user needs and tastes. As the reach of recommender systems has extended, it has become apparent that the single-minded focus on the user common to academic research has obscured other important aspects of recommendation outcomes. Properties such as fairness, balance, profitability, and reciprocity are not captured by typical metrics for recommender system evaluation. The concept of multistakeholder recommendation has emerged as a unifying framework for describing and understanding recommendation settings where the end user is not the sole focus. This article describes the origins of multistakeholder recommendation, and the landscape of system designs. It provides illustrative examples of current research, as well as outlining open questions and research directions for the field.

cs.IR↗

arXiv2019

Contextual Hybrid Session-based News Recommendation with Recurrent Neural Networks

Recommender systems help users deal with information overload by providing tailored item suggestions to them. The recommendation of news is often considered to be challenging, since the relevance of an article for a user can depend on a variety of factors, including the user's short-term reading interests, the reader's context, or the recency or popularity of an article. Previous work has shown that the use of Recurrent Neural Networks is promising for the next-in-session prediction task, but has certain limitations when only recorded item click sequences are used as input. In this work, we present a contextual hybrid, deep learning based approach for session-based news recommendation that is able to leverage a variety of information types. We evaluated our approach on two public datasets, using a temporal evaluation protocol that simulates the dynamics of a news portal in a realistic way. Our results confirm the benefits of considering additional types of information, including article popularity and recency, in the proposed way, resulting in significantly higher recommendation accuracy and catalog coverage than other session-based algorithms. Additional experiments show that the proposed parameterizable loss function used in our method also allows us to balance two usually conflicting quality factors, accuracy and novelty. Keywords: Artificial Neural Networks, Context-Aware Recommender Systems, Hybrid Recommender Systems, News Recommender Systems, Session-based Recommendation

cs.IR↗

arXiv2019

On the Importance of News Content Representation in Hybrid Neural Session-based Recommender Systems

News recommender systems are designed to surface relevant information for online readers by personalizing their user experiences. A particular problem in that context is that online readers are often anonymous, which means that this personalization can only be based on the last few recorded interactions with the user, a setting named session-based recommendation. Another particularity of the news domain is that constantly fresh articles are published, which should be immediately considered for recommendation. To deal with this item cold-start problem, it is important to consider the actual content of items when recommending. Hybrid approaches are therefore often considered as the method of choice in such settings. In this work, we analyze the importance of considering content information in a hybrid neural news recommender system. We contrast content-aware and content-agnostic techniques and also explore the effects of using different content encodings. Experiments on two public datasets confirm the importance of adopting a hybrid approach. Furthermore, we show that the choice of the content encoding can have an impact on the resulting performance.

cs.IR↗

arXiv2019

Are We Really Making Much Progress? A Worrying Analysis of Recent Neural Recommendation Approaches

Deep learning techniques have become the method of choice for researchers working on algorithmic aspects of recommender systems. With the strongly increased interest in machine learning in general, it has, as a result, become difficult to keep track of what represents the state-of-the-art at the moment, e.g., for top-n recommendation tasks. At the same time, several recent publications point out problems in today's research practice in applied machine learning, e.g., in terms of the reproducibility of the results or the choice of the baselines when proposing new models. In this work, we report the results of a systematic analysis of algorithmic proposals for top-n recommendation tasks. Specifically, we considered 18 algorithms that were presented at top-level research conferences in the last years. Only 7 of them could be reproduced with reasonable effort. For these methods, it however turned out that 6 of them can often be outperformed with comparably simple heuristic methods, e.g., based on nearest-neighbor or graph-based techniques. The remaining one clearly outperformed the baselines but did not consistently outperform a well-tuned non-neural linear ranking method. Overall, our work sheds light on a number of potential problems in today's machine learning scholarship and calls for improved scientific practices in this area. Source code of our experiments and full results are available at: https://github.com/MaurizioFD/RecSys2019_DeepLearning_Evaluation.

cs.IR↗