arXiv subjects

Dora Zhao

Publications and source records attributed to Dora Zhao.

At least 19 recordsLinked to original sources

arXiv2026

Living with AI Companions: Sustained AI Companionship Predicts Lower Well-Being Through Lower Human Interaction

AI chatbots are increasingly used for companionship, emotional support, and personal self-disclosure; however, how social engagement with these systems unfolds over time and shapes users' well-being remains unclear. To address this, we conducted a two-wave longitudinal study of CharacterAI users, surveying 1,182 participants at baseline and 439 after a mean follow-up of 12 months. We examined how social engagement with AI companions evolves and how these longitudinal engagement patterns may influence well-being through two hypothesized pathways: sustained social engagement over time and the displacement of human social interaction. We found that interaction intensity, companionship use, and self-disclosure all showed substantial continuity over time. Greater interaction intensity at baseline predicted greater subsequent interaction intensity, companionship use, and self-disclosure. Consistent with the longitudinal engagement pathway, sustained social engagement across these dimensions was consistently associated with lower well-being. Results further support the social displacement pathway, indicating that these links were mainly explained by lower in-person social interaction. These findings highlight the importance of designing AI companions that support human social relationships without displacing them

cs.HC↗

arXiv2026

Reflections and New Directions for Human-Centered Large Language Models

Large Language Models (LLMs) are increasingly shaping the private and professional lives of users, with numerous applications in business, education, finance, healthcare, law, and science. With this rise in global influence comes greater urgency to build, evaluate, and deploy these systems in a manner that prioritizes not only technical capabilities but also human priorities. This work presents a framework for developing Human-Centered Large Language Models (HCLLMs), which integrates perspectives from Natural Language Processing (NLP), Human-Computer Interaction (HCI), and responsible AI. Considering the ethics, economics, and technical objectives of language modeling, we argue that model developers need to address human concerns, preferences, values, and goals, not only during a cursory post-training stage, but rather with rigor and care at every stage of the pipeline. This paper offers human-centered insights and recommendations for developers at each stage, from system design to data sourcing, model training, evaluation, and responsible deployment. Then we conclude with a case study, applying these insights to understand the future of work with HCLLMs.

cs.CL↗

arXiv2026

Behavior Latticing: Inferring User Motivations from Unstructured Interactions

A long-standing vision of computing is the personal AI system: one that understands us well enough to address our underlying needs. Today's AI focuses on what users do, ignoring why they might be doing such things in the first place. As a result, AI systems default to optimizing or repeating existing behaviors (e.g., user has ChatGPT complete their homework) even when they run counter to users' needs (e.g., gaining subject expertise). Instead we require systems that can make connections across observations, synthesizing them into insights about the motivations underlying these behaviors (e.g., user's ongoing commitments make it difficult to prioritize learning despite expressed desire to do so). We introduce an architecture for building user understanding through behavior latticing, connecting seemingly disparate behaviors, synthesizing them into insights, and repeating this process over long spans of interaction data. Doing so affords new capabilities, including being able to infer users' needs rather than just their tasks and connecting subtle patterns to produce conclusions that users themselves may not have previously realized. In an evaluation, we validate that behavior latticing produces accurate insights about the user with significantly greater interpretive depth compared to state-of-the-art approaches. To demonstrate the new interactive capabilities that behavior lattices afford, we instantiate a personal AI agent steered by user insights, finding that our agent is significantly better at addressing users' needs while still providing immediate utility.

cs.HC↗

arXiv2026

Whose Knowledge Counts? Co-Designing Community-Centered AI Auditing Tools with Educators in Hawai`i

Although generative AI is being deployed into classrooms with promises of aiding teachers, educators caution that these tools can have unintended pedagogical repercussions, including cultural misrepresentation and bias. These concerns are heightened in low-resource language and Indigenous education settings, where AI systems frequently underperform. We investigate these challenges in Hawai`i, where public schools operate under a statewide mandate to integrate Hawaiian language and culture into education. Through four co-design workshops with 22 public school educators, we surfaced concerns about using generative AI in educational settings, particularly around cultural misrepresentation, and corresponding designs for auditing tools that address these issues. We find that educators envision tools grounded in specific Hawaiian cultural values and practices, such as tracing the genealogy of knowledge in source materials. Building on these insights, we conceptualize AI auditing as a community-oriented process rather than the work of isolated individuals, and discuss implications for designing auditing tools.

cs.HC↗

arXiv2025

Operationalizing Pluralistic Values in Large Language Model Alignment Reveals Trade-offs in Safety, Inclusivity, and Model Behavior

Although large language models (LLMs) are increasingly trained using human feedback for safety and alignment with human values, alignment decisions often overlook human social diversity. This study examines how incorporating pluralistic values affects LLM behavior by systematically evaluating demographic variation and design parameters in the alignment pipeline. We collect alignment data from US and German participants (N = 1,095 participants, 27,375 ratings) who rated LLM responses across five dimensions: Toxicity, Emotional Awareness (EA), Sensitivity, Stereotypical Bias, and Helpfulness. We fine-tuned multiple Large Language Models and Large Reasoning Models using preferences from different social groups while varying rating scales, disagreement handling methods, and optimization techniques. The results revealed systematic demographic effects: male participants rated responses 18% less toxic than female participants; conservative and Black participants rated responses 27.9% and 44% higher on EA than liberal and White participants, respectively. Models fine-tuned on group-specific preferences exhibited distinct behaviors. Technical design choices showed strong effects: the preservation of rater disagreement achieved roughly 53% greater toxicity reduction than majority voting, and 5-point scales yielded about 22% more reduction than binary formats; and Direct Preference Optimization (DPO) consistently outperformed Group Relative Policy Optimization (GRPO) in multi-value optimization. These findings represent a preliminary step in answering a critical question: How should alignment balance expert-driven and user-driven signals to ensure both safety and fair representation?

cs.AI↗

arXiv2025

Whose Values? Measuring the (Subjective) Expression of Basic Human Values in Social Media

The value alignment of sociotechnical systems has become a central debate, but progress depends on how human values are perceived in the content these systems surface and how such perceptions can be measured at scale. Social media platforms are a prominent class of sociotechnical systems where algorithmic curation shapes exposure to value-laden content at scale. Large-language models offer new opportunities for measuring expressions of human values (e.g., humility or equality) in social media data, but value expressions can be subjective: different people will annotate the same post with different values. In this paper, we draw on the Schwartz value system as a broadly encompassing and theoretically grounded set of basic human values, and introduce a framework to personalize the measurement of expressions of Schwartz values in social media posts at scale. We collect 32,370 ground truth value expression annotations from N=1,079 people on 5,211 social media posts representative of real users' feeds. Due to the subjectivity of the task, we observe low levels of inter-rater agreement between people, and low agreement between human raters and LLM-based methods. In response, we construct a personalization architecture for classifying value expressions by learning from a small number of highly informative calibration annotations per user. In evaluation, we find that modeling these differences successfully yields value expression predictions that people agree with more than they agree with other people. These results contribute new methods and understanding for the measurement of human values in social media data.

cs.SI↗

arXiv2025

Value Alignment of Social Media Ranking Algorithms

While social media feed rankings are primarily driven by engagement signals rather than any explicit value system, the resulting algorithmic feeds are not value-neutral: engagement may prioritize specific individualistic values. This paper presents an approach for social media feed value alignment. We adopt Schwartz's theory of Basic Human Values -- a broad set of human values that articulates complementary and opposing values forming the building blocks of many cultures -- and we implement an algorithmic approach that models and then ranks feeds by expressions of Schwartz's values in social media posts. Our approach enables controls where users can express weights on their desired values, combining these weights and post value expressions into a ranking that respects users' articulated trade-offs. Through controlled experiments (N=141 and N=250), we demonstrate that users can use these controls to architect feeds reflecting their desired values. Across users, value-ranked feeds align with personal values, diverging substantially from existing engagement-driven feeds.

cs.HC↗

arXiv2025

Escaping the SpuriVerse: Can Large Vision-Language Models Generalize Beyond Seen Spurious Correlations?

Finetuning can cause spurious correlations to arise between non-essential features and the target labels, but benchmarks to study these effects involve contrived settings and narrow tasks. In contrast, we consider spurious correlations in multi-modal Large Vision Language Models (LVLMs) pretrained on extensive and diverse datasets without explicit task supervision. We develop a benchmark by sourcing GPT-4o errors on real-world visual-question-answering (VQA) benchmarks, then curating a subset through LVLM-human annotation and synthetic counterfactual evaluation to identify errors caused by spurious correlations. This process yields SpuriVerse, a novel benchmark comprised of 124 distinct types of spurious correlations extracted from real-world datasets, each containing 1 realistic and 10 synthetic VQA samples for a total of 1364 multiple choice questions. We evaluate 15 open and closed-source LVLMs on SpuriVerse, finding that even state-of-the-art closed-source models struggle significantly, achieving at best only 37.1% accuracy. Fine-tuning on synthetic examples that emphasize the spurious correlation improves performance to 78.40%, suggesting that training on diverse spurious patterns generalizes to unseen situations: models appear to learn to avoid "shortcuts" and attend to the overall image context.

cs.CV↗

arXiv2025

The Rise of AI Companions: Interaction with AI Companions and Psychological Well-being

As large language model (LLM)-enhanced chatbots become increasingly expressive and socially responsive, many users begin forming companionship-like bonds with them. This study investigates how using AI companions relates to psychological well-being. We collected self-reported data from 1,131 U.S. adults who use CharacterAI, including survey responses and 4,664 chat sessions (464,687 messages) from 237 participants. By triangulating self-reported usage, relationship descriptions, and real chat histories, we identify patterns of engagement and associated outcomes. Smaller social networks were associated with reporting companionship as the primary chatbot use (beta = -0.03, 95% confidence interval (CI) [-0.05, -0.01]), which in turn was associated with lower well-being (beta = -0.48, 95% CI [-0.70, -0.25]). For self-reported companionship usage, this association was stronger when interactions were intensive (beta = -0.31, 95% CI [-0.56, -0.06]) and highly disclosive (beta = -0.38, 95% CI [-0.63, -0.14]). These results suggest that the association between AI companionship and well-being is not uniform and depends on how chatbots are used and users' offline social environments.

cs.HC↗

arXiv2025

Knoll: Creating a Knowledge Ecosystem for Large Language Models

Large language models are designed to encode general purpose knowledge about the world from Internet data. Yet, a wealth of information falls outside this scope -- ranging from personal preferences to organizational policies, from community-specific advice to up-to-date news -- that users want models to access but remains unavailable. In this paper, we propose a knowledge ecosystem in which end-users can create, curate, and configure custom knowledge modules that are utilized by language models, such as ChatGPT and Claude. To support this vision, we introduce Knoll, a software infrastructure that allows users to make modules by clipping content from the web or authoring shared documents on Google Docs and GitHub, add modules that others have made, and rely on the system to insert relevant knowledge when interacting with an LLM. We conduct a public deployment of Knoll reaching over 200 users who employed the system for a diverse set of tasks including personalized recommendations, advice-seeking, and writing assistance. In our evaluation, we validate that using Knoll improves the quality of generated responses.

cs.HC↗

arXiv2025

Alexandria: A Library of Pluralistic Values for Realtime Re-Ranking of Social Media Feeds

Social media feed ranking algorithms fail when they too narrowly focus on engagement as their objective. The literature has asserted a wide variety of values that these algorithms should account for as well -- ranging from well-being to productive discourse -- far more than can be encapsulated by a single topic or theory. In response, we present a $\textit{library of values}$ for social media algorithms: a pluralistic set of 78 values as articulated across the literature, implemented into LLM-powered content classifiers that can be installed individually or in combination for real-time re-ranking of social media feeds. We investigate this approach by developing a browser extension, $\textit{Alexandria}$, that re-ranks the X/Twitter feed in real time based on the user's desired values. Through two user studies, both qualitative (N=12) and quantitative (N=257), we found that diverse user needs require a large library of values, enabling more nuanced preferences and greater user control. With this work, we argue that the values criticized as missing from social media ranking algorithms can be operationalized and deployed today through end-user tools.

cs.HC↗

arXiv2025

SPHERE: An Evaluation Card for Human-AI Systems

In the era of Large Language Models (LLMs), establishing effective evaluation methods and standards for diverse human-AI interaction systems is increasingly challenging. To encourage more transparent documentation and facilitate discussion on human-AI system evaluation design options, we present an evaluation card SPHERE, which encompasses five key dimensions: 1) What is being evaluated?; 2) How is the evaluation conducted?; 3) Who is participating in the evaluation?; 4) When is evaluation conducted?; 5) How is evaluation validated? We conduct a review of 39 human-AI systems using SPHERE, outlining current evaluation practices and areas for improvement. We provide three recommendations for improving the validity and rigor of evaluation practices.

cs.HC↗

arXiv2025

Mapping the Spiral of Silence: Surveying Unspoken Opinions in Online Communities

We often treat social media as a lens onto society. How might that lens distort the popularity of political and social viewpoints? We examine discrepancies between publicly posted and privately surveyed opinions within communities, contributing a measurement of the "spiral of silence" theory; the theory posits people are less likely to voice opinions when they believe they hold minority views, creating a reinforcing cycle where these opinions are expressed less. We surveyed members of politically-oriented Reddit communities about their willingness to post on contentious topics, yielding 439 responses across twelve subreddits. 72.1% of participants who perceive themselves in the minority remain silent and are half as likely to post compared to those who believe their opinion is in the majority. Community design factors, such as perceived diversity, are associated with less self-silencing. We provide recommendations for counteracting self-silencing at the community level (e.g., positive reinforcement, more transparent moderation). Overall, these results reveal gaps between online discourse and broader public opinion.

cs.SI↗

arXiv2024

Position: Measure Dataset Diversity, Don't Just Claim It

Machine learning (ML) datasets, often perceived as neutral, inherently encapsulate abstract and disputed social constructs. Dataset curators frequently employ value-laden terms such as diversity, bias, and quality to characterize datasets. Despite their prevalence, these terms lack clear definitions and validation. Our research explores the implications of this issue by analyzing "diversity" across 135 image and text datasets. Drawing from social sciences, we apply principles from measurement theory to identify considerations and offer recommendations for conceptualizing, operationalizing, and evaluating diversity in datasets. Our findings have broader implications for ML research, advocating for a more nuanced and precise approach to handling value-laden properties in dataset construction.

cs.LG↗

arXiv2024

Resampled Datasets Are Not Enough: Mitigating Societal Bias Beyond Single Attributes

We tackle societal bias in image-text datasets by removing spurious correlations between protected groups and image attributes. Traditional methods only target labeled attributes, ignoring biases from unlabeled ones. Using text-guided inpainting models, our approach ensures protected group independence from all attributes and mitigates inpainting biases through data filtering. Evaluations on multi-label image classification and image captioning tasks show our method effectively reduces bias without compromising performance across various models.

cs.CV↗

arXiv2024

A Taxonomy of Challenges to Curating Fair Datasets

Despite extensive efforts to create fairer machine learning (ML) datasets, there remains a limited understanding of the practical aspects of dataset curation. Drawing from interviews with 30 ML dataset curators, we present a comprehensive taxonomy of the challenges and trade-offs encountered throughout the dataset curation lifecycle. Our findings underscore overarching issues within the broader fairness landscape that impact data curation. We conclude with recommendations aimed at fostering systemic changes to better facilitate fair dataset curation practices.

cs.LG↗

arXiv2023

Augmented Datasheets for Speech Datasets and Ethical Decision-Making

Speech datasets are crucial for training Speech Language Technologies (SLT); however, the lack of diversity of the underlying training data can lead to serious limitations in building equitable and robust SLT products, especially along dimensions of language, accent, dialect, variety, and speech impairment - and the intersectionality of speech features with socioeconomic and demographic features. Furthermore, there is often a lack of oversight on the underlying training data - commonly built on massive web-crawling and/or publicly available speech - with regard to the ethics of such data collection. To encourage standardized documentation of such speech data components, we introduce an augmented datasheet for speech datasets, which can be used in addition to "Datasheets for Datasets". We then exemplify the importance of each question in our augmented datasheet based on in-depth literature reviews of speech data used in domains such as machine learning, linguistics, and health. Finally, we encourage practitioners - ranging from dataset creators to researchers - to use our augmented datasheet to better define the scope, properties, and limits of speech datasets, while also encouraging consideration of data-subject protection and user community empowerment. Ethical dataset creation is not a one-size-fits-all process, but dataset creators can use our augmented datasheet to reflexively consider the social context of related SLT applications and data sources in order to foster more inclusive SLT products downstream.

cs.CY↗

arXiv2023

Ethical Considerations for Responsible Data Curation

Human-centric computer vision (HCCV) data curation practices often neglect privacy and bias concerns, leading to dataset retractions and unfair models. HCCV datasets constructed through nonconsensual web scraping lack crucial metadata for comprehensive fairness and robustness evaluations. Current remedies are post hoc, lack persuasive justification for adoption, or fail to provide proper contextualization for appropriate application. Our research focuses on proactive, domain-specific recommendations, covering purpose, privacy and consent, and diversity, for curating HCCV evaluation datasets, addressing privacy and bias concerns. We adopt an ante hoc reflective perspective, drawing from current practices, guidelines, dataset withdrawals, and audits, to inform our considerations and recommendations.

cs.CV↗