arXiv subjects

Haiyi Zhu

Publications and source records attributed to Haiyi Zhu.

At least 55 records · Page 3Linked to original sources

arXiv2023

Navigating Multi-Stakeholder Incentives and Preferences: Co-Designing Alternatives for the Future of Gig Worker Well-Being

Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal problems, few studies have investigated possible solutions. We take a stride in this direction by engaging workers, platform employees, and local regulators in a series of speed dating workshops using storyboards based on real-life situations to rapidly elicit stakeholder preferences for addressing financial, physical, and social issues related to worker well-being. Our results reveal that existing public and platformic infrastructures fall short in providing workers with resources needed to perform gigs, surfacing a need for multi-platform collaborations, technological innovations, as well as changes in regulations, labor laws, and the public's perception of gig workers, among others. Drawing from multi-stakeholder findings, we discuss these implications for technology, policy, and service as well as avenues for collaboration.

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arXiv2023

Seeing Seeds Beyond Weeds: Green Teaming Generative AI for Beneficial Uses

Large generative AI models (GMs) like GPT and DALL-E are trained to generate content for general, wide-ranging purposes. GM content filters are generalized to filter out content which has a risk of harm in many cases, e.g., hate speech. However, prohibited content is not always harmful -- there are instances where generating prohibited content can be beneficial. So, when GMs filter out content, they preclude beneficial use cases along with harmful ones. Which use cases are precluded reflects the values embedded in GM content filtering. Recent work on red teaming proposes methods to bypass GM content filters to generate harmful content. We coin the term green teaming to describe methods of bypassing GM content filters to design for beneficial use cases. We showcase green teaming by: 1) Using ChatGPT as a virtual patient to simulate a person experiencing suicidal ideation, for suicide support training; 2) Using Codex to intentionally generate buggy solutions to train students on debugging; and 3) Examining an Instagram page using Midjourney to generate images of anti-LGBTQ+ politicians in drag. Finally, we discuss how our use cases demonstrate green teaming as both a practical design method and a mode of critique, which problematizes and subverts current understandings of harms and values in generative AI.

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arXiv2023

Recentering Validity Considerations through Early-Stage Deliberations Around AI and Policy Design

AI-based decision-making tools are rapidly spreading across a range of real-world, complex domains like healthcare, criminal justice, and child welfare. A growing body of research has called for increased scrutiny around the validity of AI system designs. However, in real-world settings, it is often not possible to fully address questions around the validity of an AI tool without also considering the design of associated organizational and public policies. Yet, considerations around how an AI tool may interface with policy are often only discussed retrospectively, after the tool is designed or deployed. In this short position paper, we discuss opportunities to promote multi-stakeholder deliberations around the design of AI-based technologies and associated policies, at the earliest stages of a new project.

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arXiv2023

Agent-based Simulation for Online Mental Health Matching

Online mental health communities (OMHCs) are an effective and accessible channel to give and receive social support for individuals with mental and emotional issues. However, a key challenge on these platforms is finding suitable partners to interact with given that mechanisms to match users are currently underdeveloped. In this paper, we collaborate with one of the world's largest OMHC to develop an agent-based simulation framework and explore the trade-offs in different matching algorithms. The simulation framework allows us to compare current mechanisms and new algorithmic matching policies on the platform, and observe their differing effects on a variety of outcome metrics. Our findings include that usage of the deferred-acceptance algorithm can significantly better the experiences of support-seekers in one-on-one chats while maintaining low waiting time. We note key design considerations that agent-based modeling reveals in the OMHC context, including the potential benefits of algorithmic matching on marginalized communities.

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arXiv2023

Understanding Frontline Workers' and Unhoused Individuals' Perspectives on AI Used in Homeless Services

Recent years have seen growing adoption of AI-based decision-support systems (ADS) in homeless services, yet we know little about stakeholder desires and concerns surrounding their use. In this work, we aim to understand impacted stakeholders' perspectives on a deployed ADS that prioritizes scarce housing resources. We employed AI lifecycle comicboarding, an adapted version of the comicboarding method, to elicit stakeholder feedback and design ideas across various components of an AI system's design. We elicited feedback from county workers who operate the ADS daily, service providers whose work is directly impacted by the ADS, and unhoused individuals in the region. Our participants shared concerns and design suggestions around the AI system's overall objective, specific model design choices, dataset selection, and use in deployment. Our findings demonstrate that stakeholders, even without AI knowledge, can provide specific and critical feedback on an AI system's design and deployment, if empowered to do so.

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arXiv2023

A Validity Perspective on Evaluating the Justified Use of Data-driven Decision-making Algorithms

Recent research increasingly brings to question the appropriateness of using predictive tools in complex, real-world tasks. While a growing body of work has explored ways to improve value alignment in these tools, comparatively less work has centered concerns around the fundamental justifiability of using these tools. This work seeks to center validity considerations in deliberations around whether and how to build data-driven algorithms in high-stakes domains. Toward this end, we translate key concepts from validity theory to predictive algorithms. We apply the lens of validity to re-examine common challenges in problem formulation and data issues that jeopardize the justifiability of using predictive algorithms and connect these challenges to the social science discourse around validity. Our interdisciplinary exposition clarifies how these concepts apply to algorithmic decision making contexts. We demonstrate how these validity considerations could distill into a series of high-level questions intended to promote and document reflections on the legitimacy of the predictive task and the suitability of the data.

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arXiv2023

Value Cards: An Educational Toolkit for Teaching Social Impacts of Machine Learning through Deliberation

Recently, there have been increasing calls for computer science curricula to complement existing technical training with topics related to Fairness, Accountability, Transparency, and Ethics. In this paper, we present Value Card, an educational toolkit to inform students and practitioners of the social impacts of different machine learning models via deliberation. This paper presents an early use of our approach in a college-level computer science course. Through an in-class activity, we report empirical data for the initial effectiveness of our approach. Our results suggest that the use of the Value Cards toolkit can improve students' understanding of both the technical definitions and trade-offs of performance metrics and apply them in real-world contexts, help them recognize the significance of considering diverse social values in the development of deployment of algorithmic systems, and enable them to communicate, negotiate and synthesize the perspectives of diverse stakeholders. Our study also demonstrates a number of caveats we need to consider when using the different variants of the Value Cards toolkit. Finally, we discuss the challenges as well as future applications of our approach.

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arXiv2023

Exploring How Machine Learning Practitioners (Try To) Use Fairness Toolkits

Recent years have seen the development of many open-source ML fairness toolkits aimed at helping ML practitioners assess and address unfairness in their systems. However, there has been little research investigating how ML practitioners actually use these toolkits in practice. In this paper, we conducted the first in-depth empirical exploration of how industry practitioners (try to) work with existing fairness toolkits. In particular, we conducted think-aloud interviews to understand how participants learn about and use fairness toolkits, and explored the generality of our findings through an anonymous online survey. We identified several opportunities for fairness toolkits to better address practitioner needs and scaffold them in using toolkits effectively and responsibly. Based on these findings, we highlight implications for the design of future open-source fairness toolkits that can support practitioners in better contextualizing, communicating, and collaborating around ML fairness efforts.

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arXiv2022

A Sandbox Tool to Bias(Stress)-Test Fairness Algorithms

Motivated by the growing importance of reducing unfairness in ML predictions, Fair-ML researchers have presented an extensive suite of algorithmic 'fairness-enhancing' remedies. Most existing algorithms, however, are agnostic to the sources of the observed unfairness. As a result, the literature currently lacks guiding frameworks to specify conditions under which each algorithmic intervention can potentially alleviate the underpinning cause of unfairness. To close this gap, we scrutinize the underlying biases (e.g., in the training data or design choices) that cause observational unfairness. We present the conceptual idea and a first implementation of a bias-injection sandbox tool to investigate fairness consequences of various biases and assess the effectiveness of algorithmic remedies in the presence of specific types of bias. We call this process the bias(stress)-testing of algorithmic interventions. Unlike existing toolkits, ours provides a controlled environment to counterfactually inject biases in the ML pipeline. This stylized setup offers the distinct capability of testing fairness interventions beyond observational data and against an unbiased benchmark. In particular, we can test whether a given remedy can alleviate the injected bias by comparing the predictions resulting after the intervention in the biased setting with true labels in the unbiased regime-that is, before any bias injection. We illustrate the utility of our toolkit via a proof-of-concept case study on synthetic data. Our empirical analysis showcases the type of insights that can be obtained through our simulations.

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arXiv2022

Towards a Learner-Centered Explainable AI: Lessons from the learning sciences

In this short paper, we argue for a refocusing of XAI around human learning goals. Drawing upon approaches and theories from the learning sciences, we propose a framework for the learner-centered design and evaluation of XAI systems. We illustrate our framework through an ongoing case study in the context of AI-augmented social work.

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arXiv2022

Imagining new futures beyond predictive systems in child welfare: A qualitative study with impacted stakeholders

Child welfare agencies across the United States are turning to data-driven predictive technologies (commonly called predictive analytics) which use government administrative data to assist workers' decision-making. While some prior work has explored impacted stakeholders' concerns with current uses of data-driven predictive risk models (PRMs), less work has asked stakeholders whether such tools ought to be used in the first place. In this work, we conducted a set of seven design workshops with 35 stakeholders who have been impacted by the child welfare system or who work in it to understand their beliefs and concerns around PRMs, and to engage them in imagining new uses of data and technologies in the child welfare system. We found that participants worried current PRMs perpetuate or exacerbate existing problems in child welfare. Participants suggested new ways to use data and data-driven tools to better support impacted communities and suggested paths to mitigate possible harms of these tools. Participants also suggested low-tech or no-tech alternatives to PRMs to address problems in child welfare. Our study sheds light on how researchers and designers can work in solidarity with impacted communities, possibly to circumvent or oppose child welfare agencies.

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arXiv2022

Extended Analysis of "How Child Welfare Workers Reduce Racial Disparities in Algorithmic Decisions"

This is an extended analysis of our paper "How Child Welfare Workers Reduce Racial Disparities in Algorithmic Decisions," which looks at racial disparities in the Allegheny Family Screening Tool, an algorithm used to help child welfare workers decide which families the Allegheny County child welfare agency (CYF) should investigate. On April 27, 2022, Allegheny County CYF sent us an updated dataset and pre-processing steps. In this extended analysis of our paper, we show the results from re-running all quantitative analyses in our paper with this new data and pre-processing. We find that our main findings in our paper were robust to changes in data and pre-processing. Particularly, the Allegheny Family Screening Tool on its own would have made more racially disparate decisions than workers, and workers used the tool to decrease those algorithmic disparities. Some minor results changed, including a slight increase in the screen-in rate from before to after the implementation of the AFST reported our paper.

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arXiv2022

A Little Too Personal: Effects of Standardization versus Personalization on Job Acquisition, Work Completion, and Revenue for Online Freelancers

As more individuals consider permanently working from home, the online labor market continues to grow as an alternative working environment. While the flexibility and autonomy of these online gigs attracts many workers, success depends critically upon self-management and workers' efficient allocation of scarce resources. To achieve this, freelancers may develop alternative work strategies, employing highly standardized schedules and communication patterns while taking on large work volumes, or engaging in smaller numbers of jobs whilst tailoring their activities to build relationships with individual employers. In this study, we consider this contrast in relation to worker communication patterns. We demonstrate the heterogeneous effects of standardization versus personalization across different stages of a project and examine the relative impact on job acquisition, project completion, and earnings. Our findings can inform the design of platforms and various worker support tools for the gig economy.

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arXiv2022

Improving Human-AI Partnerships in Child Welfare: Understanding Worker Practices, Challenges, and Desires for Algorithmic Decision Support

AI-based decision support tools (ADS) are increasingly used to augment human decision-making in high-stakes, social contexts. As public sector agencies begin to adopt ADS, it is critical that we understand workers' experiences with these systems in practice. In this paper, we present findings from a series of interviews and contextual inquiries at a child welfare agency, to understand how they currently make AI-assisted child maltreatment screening decisions. Overall, we observe how workers' reliance upon the ADS is guided by (1) their knowledge of rich, contextual information beyond what the AI model captures, (2) their beliefs about the ADS's capabilities and limitations relative to their own, (3) organizational pressures and incentives around the use of the ADS, and (4) awareness of misalignments between algorithmic predictions and their own decision-making objectives. Drawing upon these findings, we discuss design implications towards supporting more effective human-AI decision-making.

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arXiv2021

Learning to Ignore: A Case Study of Organization-Wide Bulk Email Effectiveness

Bulk email is a primary communication channel within organizations, with all-company emails and regular newsletters serving as a mechanism for making employees aware of policies and events. Ineffective communication could result in wasted employee time and a lack of compliance or awareness. Previous studies on organizational emails focused mostly on recipients. However, organizational bulk email system is a multi-stakeholder problem including recipients, communicators, and the organization itself. We studied the effectiveness, practice, and assessments of the organizational bulk email system of a large university from multi-stakeholders' perspectives. We conducted a qualitative study with the university's communicators, recipients, and managers. We delved into the organizational bulk email's distributing mechanisms of the communicators, the reading behaviors of recipients, and the perspectives on emails' values of communicators, managers, and recipients. We found that the organizational bulk email system as a whole was strained, and communicators are caught in the middle of this multi-stakeholder problem. First, though the communicators had an interest in preserving the effectiveness of channels in reaching employees, they had high-level clients whose interests might outweigh judgment about whether a message deserves widespread circulation. Second, though communicators thought they were sending important information, recipients viewed most of the organizational bulk emails as not relevant to them. Third, this disagreement was amplified by the success metric used by communicators. They viewed their bulk emails as successful if they had a high open rate. But recipients often opened and then rapidly discarded emails without reading the details. Last, while the communicators in general understood the challenge, they had a limited set of targeting and feedback tools to support their task.

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arXiv2021

Soliciting Stakeholders' Fairness Notions in Child Maltreatment Predictive Systems

Recent work in fair machine learning has proposed dozens of technical definitions of algorithmic fairness and methods for enforcing these definitions. However, we still lack an understanding of how to develop machine learning systems with fairness criteria that reflect relevant stakeholders' nuanced viewpoints in real-world contexts. To address this gap, we propose a framework for eliciting stakeholders' subjective fairness notions. Combining a user interface that allows stakeholders to examine the data and the algorithm's predictions with an interview protocol to probe stakeholders' thoughts while they are interacting with the interface, we can identify stakeholders' fairness beliefs and principles. We conduct a user study to evaluate our framework in the setting of a child maltreatment predictive system. Our evaluations show that the framework allows stakeholders to comprehensively convey their fairness viewpoints. We also discuss how our results can inform the design of predictive systems.

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arXiv2021

"Brilliant AI Doctor" in Rural China: Tensions and Challenges in AI-Powered CDSS Deployment

Artificial intelligence (AI) technology has been increasingly used in the implementation of advanced Clinical Decision Support Systems (CDSS). Research demonstrated the potential usefulness of AI-powered CDSS (AI-CDSS) in clinical decision making scenarios. However, post-adoption user perception and experience remain understudied, especially in developing countries. Through observations and interviews with 22 clinicians from 6 rural clinics in China, this paper reports the various tensions between the design of an AI-CDSS system ("Brilliant Doctor") and the rural clinical context, such as the misalignment with local context and workflow, the technical limitations and usability barriers, as well as issues related to transparency and trustworthiness of AI-CDSS. Despite these tensions, all participants expressed positive attitudes toward the future of AI-CDSS, especially acting as "a doctor's AI assistant" to realize a Human-AI Collaboration future in clinical settings. Finally we draw on our findings to discuss implications for designing AI-CDSS interventions for rural clinical contexts in developing countries.

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arXiv2020

Keeping Designers in the Loop: Communicating Inherent Algorithmic Trade-offs Across Multiple Objectives

Artificial intelligence algorithms have been used to enhance a wide variety of products and services, including assisting human decision making in high-stakes contexts. However, these algorithms are complex and have trade-offs, notably between prediction accuracy and fairness to population subgroups. This makes it hard for designers to understand algorithms and design products or services in a way that respects users' goals, values, and needs. We proposed a method to help designers and users explore algorithms, visualize their trade-offs, and select algorithms with trade-offs consistent with their goals and needs. We evaluated our method on the problem of predicting criminal defendants' likelihood to re-offend through (i) a large-scale Amazon Mechanical Turk experiment, and (ii) in-depth interviews with domain experts. Our evaluations show that our method can help designers and users of these systems better understand and navigate algorithmic trade-offs. This paper contributes a new way of providing designers the ability to understand and control the outcomes of algorithmic systems they are creating.

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