Hongyang Liu — Page 2

arXiv2023

Towards Building Voice-based Conversational Recommender Systems: Datasets, Potential Solutions, and Prospects

Conversational recommender systems (CRSs) have become crucial emerging research topics in the field of RSs, thanks to their natural advantages of explicitly acquiring user preferences via interactive conversations and revealing the reasons behind recommendations. However, the majority of current CRSs are text-based, which is less user-friendly and may pose challenges for certain users, such as those with visual impairments or limited writing and reading abilities. Therefore, for the first time, this paper investigates the potential of voice-based CRS (VCRSs) to revolutionize the way users interact with RSs in a natural, intuitive, convenient, and accessible fashion. To support such studies, we create two VCRSs benchmark datasets in the e-commerce and movie domains, after realizing the lack of such datasets through an exhaustive literature review. Specifically, we first empirically verify the benefits and necessity of creating such datasets. Thereafter, we convert the user-item interactions to text-based conversations through the ChatGPT-driven prompts for generating diverse and natural templates, and then synthesize the corresponding audios via the text-to-speech model. Meanwhile, a number of strategies are delicately designed to ensure the naturalness and high quality of voice conversations. On this basis, we further explore the potential solutions and point out possible directions to build end-to-end VCRSs by seamlessly extracting and integrating voice-based inputs, thus delivering performance-enhanced, self-explainable, and user-friendly VCRSs. Our study aims to establish the foundation and motivate further pioneering research in the emerging field of VCRSs. This aligns with the principles of explainable AI and AI for social good, viz., utilizing technology's potential to create a fair, sustainable, and just world.

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arXiv2022

DaisyRec 2.0: Benchmarking Recommendation for Rigorous Evaluation

Recently, one critical issue looms large in the field of recommender systems -- there are no effective benchmarks for rigorous evaluation -- which consequently leads to unreproducible evaluation and unfair comparison. We, therefore, conduct studies from the perspectives of practical theory and experiments, aiming at benchmarking recommendation for rigorous evaluation. Regarding the theoretical study, a series of hyper-factors affecting recommendation performance throughout the whole evaluation chain are systematically summarized and analyzed via an exhaustive review on 141 papers published at eight top-tier conferences within 2017-2020. We then classify them into model-independent and model-dependent hyper-factors, and different modes of rigorous evaluation are defined and discussed in-depth accordingly. For the experimental study, we release DaisyRec 2.0 library by integrating these hyper-factors to perform rigorous evaluation, whereby a holistic empirical study is conducted to unveil the impacts of different hyper-factors on recommendation performance. Supported by the theoretical and experimental studies, we finally create benchmarks for rigorous evaluation by proposing standardized procedures and providing performance of ten state-of-the-arts across six evaluation metrics on six datasets as a reference for later study. Overall, our work sheds light on the issues in recommendation evaluation, provides potential solutions for rigorous evaluation, and lays foundation for further investigation.

cs.IR↗