arXiv subjects

Jon Whittle

Publications and source records attributed to Jon Whittle.

At least 19 recordsLinked to original sources

arXiv2025

A Qualitative Study of User Perception of M365 AI Copilot

Adopting AI copilots in professional workflows presents opportunities for enhanced productivity, efficiency, and decision making. In this paper, we present results from a six month trial of M365 Copilot conducted at our organisation in 2024. A qualitative interview study was carried out with 27 participants. The study explored user perceptions of M365 Copilot's effectiveness, productivity impact, evolving expectations, ethical concerns, and overall satisfaction. Initial enthusiasm for the tool was met with mixed post trial experiences. While some users found M365 Copilot beneficial for tasks such as email coaching, meeting summaries, and content retrieval, others reported unmet expectations in areas requiring deeper contextual understanding, reasoning, and integration with existing workflows. Ethical concerns were a recurring theme, with users highlighting issues related to data privacy, transparency, and AI bias. While M365 Copilot demonstrated value in specific operational areas, its broader impact remained constrained by usability limitations and the need for human oversight to validate AI generated outputs.

cs.CY↗

arXiv2024

Survey Insights on M365 Copilot Adoption

Australia's National Science Agency conducted a six-month trial of M365 Copilot starting in January 2024 as part of an Australian Government initiative. Three hundred licenses were distributed across CSIRO using a persona-based approach to ensure diversity of roles and attributes among participants. As a scientific research organisation with a unique operational context, our objective was to study the use of M365 Copilot on enhancing productivity, efficiency, and creativity as well as overall satisfaction and ethical considerations. This paper presents the results from two surveys, conducted before and after the trial. The results showed mixed outcomes, with participants reporting improved productivity and efficiency in structured tasks such as meeting summaries and email drafting. Gaps were identified in advanced functionalities and integration, which limited Copilot's overall effectiveness. Satisfaction levels were generally positive, but user experiences varied in certain areas. Ethical concerns, particularly around data privacy, became more pronounced post-trial. These findings highlight Copilot's potential and the need for further refinement to meet users' diverse needs.

cs.HC↗

arXiv2024

Responsible AI Question Bank: A Comprehensive Tool for AI Risk Assessment

The rapid growth of Artificial Intelligence (AI) has underscored the urgent need for responsible AI practices. Despite increasing interest, a comprehensive AI risk assessment toolkit remains lacking. This study introduces our Responsible AI (RAI) Question Bank, a comprehensive framework and tool designed to support diverse AI initiatives. By integrating AI ethics principles such as fairness, transparency, and accountability into a structured question format, the RAI Question Bank aids in identifying potential risks, aligning with emerging regulations like the EU AI Act, and enhancing overall AI governance. A key benefit of the RAI Question Bank is its systematic approach to linking lower-level risk questions to higher-level ones and related themes, preventing siloed assessments and ensuring a cohesive evaluation process. Case studies illustrate the practical application of the RAI Question Bank in assessing AI projects, from evaluating risk factors to informing decision-making processes. The study also demonstrates how the RAI Question Bank can be used to ensure compliance with standards, mitigate risks, and promote the development of trustworthy AI systems. This work advances RAI by providing organizations with a valuable tool to navigate the complexities of ethical AI development and deployment while ensuring comprehensive risk management.

cs.CY↗

arXiv2024

Agent Design Pattern Catalogue: A Collection of Architectural Patterns for Foundation Model based Agents

Foundation model-enabled generative artificial intelligence facilitates the development and implementation of agents, which can leverage distinguished reasoning and language processing capabilities to takes a proactive, autonomous role to pursue users' goals. Nevertheless, there is a lack of systematic knowledge to guide practitioners in designing the agents considering challenges of goal-seeking (including generating instrumental goals and plans), such as hallucinations inherent in foundation models, explainability of reasoning process, complex accountability, etc. To address this issue, we have performed a systematic literature review to understand the state-of-the-art foundation model-based agents and the broader ecosystem. In this paper, we present a pattern catalogue consisting of 18 architectural patterns with analyses of the context, forces, and trade-offs as the outcomes from the previous literature review. We propose a decision model for selecting the patterns. The proposed catalogue can provide holistic guidance for the effective use of patterns, and support the architecture design of foundation model-based agents by facilitating goal-seeking and plan generation.

cs.AI↗

arXiv2023

Towards Responsible Generative AI: A Reference Architecture for Designing Foundation Model based Agents

Foundation models, such as large language models (LLMs), have been widely recognised as transformative AI technologies due to their capabilities to understand and generate content, including plans with reasoning capabilities. Foundation model based agents derive their autonomy from the capabilities of foundation models, which enable them to autonomously break down a given goal into a set of manageable tasks and orchestrate task execution to meet the goal. Despite the huge efforts put into building foundation model based agents, the architecture design of the agents has not yet been systematically explored. Also, while there are significant benefits of using agents for planning and execution, there are serious considerations regarding responsible AI related software quality attributes, such as security and accountability. Therefore, this paper presents a pattern-oriented reference architecture that serves as guidance when designing foundation model based agents. We evaluate the completeness and utility of the proposed reference architecture by mapping it to the architecture of two real-world agents.

cs.AI↗

arXiv2023

Responsible AI Pattern Catalogue: A Collection of Best Practices for AI Governance and Engineering

Responsible AI is widely considered as one of the greatest scientific challenges of our time and is key to increase the adoption of AI. Recently, a number of AI ethics principles frameworks have been published. However, without further guidance on best practices, practitioners are left with nothing much beyond truisms. Also, significant efforts have been placed at algorithm-level rather than system-level, mainly focusing on a subset of mathematics-amenable ethical principles, such as fairness. Nevertheless, ethical issues can arise at any step of the development lifecycle, cutting across many AI and non-AI components of systems beyond AI algorithms and models. To operationalize responsible AI from a system perspective, in this paper, we present a Responsible AI Pattern Catalogue based on the results of a Multivocal Literature Review (MLR). Rather than staying at the principle or algorithm level, we focus on patterns that AI system stakeholders can undertake in practice to ensure that the developed AI systems are responsible throughout the entire governance and engineering lifecycle. The Responsible AI Pattern Catalogue classifies the patterns into three groups: multi-level governance patterns, trustworthy process patterns, and responsible-AI-by-design product patterns. These patterns provide systematic and actionable guidance for stakeholders to implement responsible AI.

cs.AI↗

arXiv2023

QB4AIRA: A Question Bank for AI Risk Assessment

The rapid advancement of Artificial Intelligence (AI), represented by ChatGPT, has raised concerns about responsible AI development and utilization. Existing frameworks lack a comprehensive synthesis of AI risk assessment questions. To address this, we introduce QB4AIRA, a novel question bank developed by refining questions from five globally recognized AI risk frameworks, categorized according to Australia's AI ethics principles. QB4AIRA comprises 293 prioritized questions covering a wide range of AI risk areas, facilitating effective risk assessment. It serves as a valuable resource for stakeholders in assessing and managing AI risks, while paving the way for new risk frameworks and guidelines. By promoting responsible AI practices, QB4AIRA contributes to responsible AI deployment, mitigating potential risks and harms.

cs.SE↗

arXiv2023

Exploring Qualitative Research Using LLMs

The advent of AI driven large language models (LLMs) have stirred discussions about their role in qualitative research. Some view these as tools to enrich human understanding, while others perceive them as threats to the core values of the discipline. This study aimed to compare and contrast the comprehension capabilities of humans and LLMs. We conducted an experiment with small sample of Alexa app reviews, initially classified by a human analyst. LLMs were then asked to classify these reviews and provide the reasoning behind each classification. We compared the results with human classification and reasoning. The research indicated a significant alignment between human and ChatGPT 3.5 classifications in one third of cases, and a slightly lower alignment with GPT4 in over a quarter of cases. The two AI models showed a higher alignment, observed in more than half of the instances. However, a consensus across all three methods was seen only in about one fifth of the classifications. In the comparison of human and LLMs reasoning, it appears that human analysts lean heavily on their individual experiences. As expected, LLMs, on the other hand, base their reasoning on the specific word choices found in app reviews and the functional components of the app itself. Our results highlight the potential for effective human LLM collaboration, suggesting a synergistic rather than competitive relationship. Researchers must continuously evaluate LLMs role in their work, thereby fostering a future where AI and humans jointly enrich qualitative research.

cs.SE↗

arXiv2023

Towards Concrete and Connected AI Risk Assessment (C$^2$AIRA): A Systematic Mapping Study

The rapid development of artificial intelligence (AI) has led to increasing concerns about the capability of AI systems to make decisions and behave responsibly. Responsible AI (RAI) refers to the development and use of AI systems that benefit humans, society, and the environment while minimising the risk of negative consequences. To ensure responsible AI, the risks associated with AI systems' development and use must be identified, assessed and mitigated. Various AI risk assessment frameworks have been released recently by governments, organisations, and companies. However, it can be challenging for AI stakeholders to have a clear picture of the available frameworks and determine the most suitable ones for a specific context. Additionally, there is a need to identify areas that require further research or development of new frameworks, as well as updating and maintaining existing ones. To fill the gap, we present a mapping study of 16 existing AI risk assessment frameworks from the industry, governments, and non-government organizations (NGOs). We identify key characteristics of each framework and analyse them in terms of RAI principles, stakeholders, system lifecycle stages, geographical locations, targeted domains, and assessment methods. Our study provides a comprehensive analysis of the current state of the frameworks and highlights areas of convergence and divergence among them. We also identify the deficiencies in existing frameworks and outlines the essential characteristics of a concrete and connected framework AI risk assessment (C$^2$AIRA) framework. Our findings and insights can help relevant stakeholders choose suitable AI risk assessment frameworks and guide the design of future frameworks towards concreteness and connectedness.

cs.SE↗

arXiv2023

A Taxonomy of Foundation Model based Systems through the Lens of Software Architecture

The recent release of large language model (LLM) based chatbots, such as ChatGPT, has attracted huge interest in foundation models. It is widely believed that foundation models will serve as the fundamental building blocks for future AI systems. As foundation models are in their early stages, the design of foundation model based systems has not yet been systematically explored. There is limited understanding about the impact of introducing foundation models in software architecture. Therefore, in this paper, we propose a taxonomy of foundation model based systems, which classifies and compares the characteristics of foundation models and design options of foundation model based systems. Our taxonomy comprises three categories: the pretraining and adaptation of foundation models, the architecture design of foundation model based systems, and responsible-AI-by-design. This taxonomy can serve as concrete guidance for making major architectural design decisions when designing foundation model based systems and highlights trade-offs arising from design decisions.

cs.SE↗

arXiv2023

Towards Implementing Responsible AI

As the deployment of artificial intelligence (AI) is changing many fields and industries, there are concerns about AI systems making decisions and recommendations without adequately considering various ethical aspects, such as accountability, reliability, transparency, explainability, contestability, privacy, and fairness. While many sets of AI ethics principles have been recently proposed that acknowledge these concerns, such principles are high-level and do not provide tangible advice on how to develop ethical and responsible AI systems. To gain insight on the possible implementation of the principles, we conducted an empirical investigation involving semi-structured interviews with a cohort of AI practitioners. The salient findings cover four aspects of AI system design and development, adapting processes used in software engineering: (i) high-level view, (ii) requirements engineering, (iii) design and implementation, (iv) deployment and operation.

cs.CY↗

arXiv2023

A Reference Architecture for Designing Foundation Model based Systems

The release of ChatGPT, Gemini, and other large language model has drawn huge interests on foundations models. There is a broad consensus that foundations models will be the fundamental building blocks for future AI systems. However, there is a lack of systematic guidance on the architecture design. Particularly, the the rapidly growing capabilities of foundations models can eventually absorb other components of AI systems, posing challenges of moving boundary and interface evolution in architecture design. Furthermore, incorporating foundations models into AI systems raises significant concerns about responsible and safe AI due to their opaque nature and rapidly advancing intelligence. To address these challenges, the paper first presents an architecture evolution of AI systems in the era of foundation models, transitioning from "foundation-model-as-a-connector" to "foundation-model-as-a-monolithic architecture". The paper then identifies key design decisions and proposes a pattern-oriented reference architecture for designing responsible foundation-model-based systems. The patterns can enable the potential of foundation models while ensuring associated risks.

cs.CL↗

arXiv2023

Developing Responsible Chatbots for Financial Services: A Pattern-Oriented Responsible AI Engineering Approach

The recent release of ChatGPT has gained huge attention and discussion worldwide, with responsible AI being a key topic of discussion. How can we ensure that AI systems, including ChatGPT, are developed and adopted in a responsible way? To tackle the responsible AI challenges, various ethical principles have been released by governments, organisations, and companies. However, those principles are very abstract and not practical enough. Further, significant efforts have been put on algorithm-level solutions that only address a narrow set of principles, such as fairness and privacy. To fill the gap, we adopt a pattern-oriented responsible AI engineering approach and build a Responsible AI Pattern Catalogue to operationalise responsible AI from a system perspective. In this article, we first summarise the major challenges in operationalising responsible AI at scale and introduce how we use the Responsible AI Pattern Catalogue to address those challenges. We then examine the risks at each stage of the chatbot development process and recommend pattern-driven mitigations to evaluate the the usefulness of the Responsible AI Pattern Catalogue in a real-world setting.

cs.SE↗

arXiv2022

Automated Detection, Categorisation and Developers' Experience with the Violations of Honesty in Mobile Apps

Human values such as honesty, social responsibility, fairness, privacy, and the like are things considered important by individuals and society. Software systems, including mobile software applications (apps), may ignore or violate such values, leading to negative effects in various ways for individuals and society. While some works have investigated different aspects of human values in software engineering, this mixed-methods study focuses on honesty as a critical human value. In particular, we studied (i) how to detect honesty violations in mobile apps, (ii) the types of honesty violations in mobile apps, and (iii) the perspectives of app developers on these detected honesty violations. We first develop and evaluate 7 machine learning (ML) models to automatically detect violations of the value of honesty in app reviews from an end user perspective. The most promising was a Deep Neural Network model with F1 score of 0.921. We then conducted a manual analysis of 401 reviews containing honesty violations and characterised honest violations in mobile apps into 10 categories: unfair cancellation and refund policies; false advertisements; delusive subscriptions; cheating systems; inaccurate information; unfair fees; no service; deletion of reviews; impersonation; and fraudulent looking apps. A developer survey and interview study with mobile developers then identified 7 key causes behind honesty violations in mobile apps and 8 strategies to avoid or fix such violations. The findings of our developer study also articulate the negative consequences that honesty violations might bring for businesses, developers, and users. Finally, the app developers' feedback shows that our prototype ML-based models can have promising benefits in practice.

cs.SE↗

arXiv2022

Responsible-AI-by-Design: a Pattern Collection for Designing Responsible AI Systems

Although AI has significant potential to transform society, there are serious concerns about its ability to behave and make decisions responsibly. Many ethical regulations, principles, and guidelines for responsible AI have been issued recently. However, these principles are high-level and difficult to put into practice. In the meantime much effort has been put into responsible AI from the algorithm perspective, but they are limited to a small subset of ethical principles amenable to mathematical analysis. Responsible AI issues go beyond data and algorithms and are often at the system-level crosscutting many system components and the entire software engineering lifecycle. Based on the result of a systematic literature review, this paper identifies one missing element as the system-level guidance - how to design the architecture of responsible AI systems. We present a summary of design patterns that can be embedded into the AI systems as product features to contribute to responsible-AI-by-design.

cs.AI↗

arXiv2022

Operationalizing Human Values in Software Engineering: A Survey

Human values (e.g., pleasure, privacy, and social justice) are what a person or a society considers important. The inability to address them in software-intensive systems can result in numerous undesired consequences (e.g., financial losses) for individuals and communities. Various solutions (e.g., methodologies, techniques) are developed to help "operationalize values in software". The ultimate goal is to ensure building software (better) reflects and respects human values. In this survey, "operationalizing values" is referred to as the process of identifying human values and translating them to accessible and concrete concepts so that they can be implemented, validated, verified, and measured in software. This paper provides a deep understanding of the research landscape on operationalizing values in software engineering, covering 51 primary studies. It also presents an analysis and taxonomy of 51 solutions for operationalizing values in software engineering. Our survey reveals that most solutions attempt to help operationalize values in the early phases (requirements and design) of the software development life cycle. However, the later phases (implementation and testing) and other aspects of software development (e.g., "team organization") still need adequate consideration. We outline implications for research and practice and identify open issues and future research directions to advance this area.

cs.SE↗

arXiv2022

Software Engineers Response to Public Crisis: Lessons Learnt from Spontaneously Building an Informative COVID-19 Dashboard

The Coronavirus disease 2019 (COVID-19) outbreak quickly spread around the world, resulting in over 240 million infections and 4 million deaths by Oct 2021. While the virus is spreading from person to person silently, fear has also been spreading around the globe. The COVID-19 information from the Australian Government is convincing but not timely or detailed, and there is much information on social networks with both facts and rumors. As software engineers, we have spontaneously and rapidly constructed a COVID-19 information dashboard aggregating reliable information semi-automatically checked from different sources for providing one-stop information sharing site about the latest status in Australia. Inspired by the John Hopkins University COVID-19 Map, our dashboard contains the case statistics, case distribution, government policy, latest news, with interactive visualization. In this paper, we present a participant's in-person observations in which the authors acted as founders of https://covid-19-au.com/ serving more than 830K users with 14M page views since March 2020. According to our first-hand experience, we summarize 9 lessons for developers, researchers and instructors. These lessons may inspire the development, research and teaching in software engineer aspects for coping with similar public crises in the future.

cs.SE↗

arXiv2022

Investigating End-Users' Values in Agriculture Mobile Applications Development: An Empirical Study on Bangladeshi Female Farmers

The omnipresent nature of mobile applications (apps) in all aspects of daily lives raises the necessity of reflecting end-users values (e.g., fairness, honesty, etc.) in apps. However, there are limited considerations of end-users values in apps development. Value violations by apps have been reported in the media and are responsible for end-users dissatisfaction and negative socio-economic consequences. Value violations may bring more severe and lasting problems for marginalized and vulnerable end-users of apps, which have been explored less (if at all) in the software engineering community. However, understanding the values of the end-users of apps is the essential first step towards values-based apps development. This research aims to fill this gap by investigating the human values of Bangladeshi female farmers as a marginalized and vulnerable group of end-users of Bangladeshi agriculture apps. We conducted an empirical study that collected and analyzed data from a survey with 193 Bangladeshi female farmers to explore the underlying factor structure of the values of Bangladeshi female farmers and the significance of demographics on their values. The results identified three underlying factors of Bangladeshi female farmers. The first factor comprises of five values: benevolence, security, conformity, universalism, and tradition. The second factor consists of two values: self-direction and stimulation. The third factor includes three values: power, achievement, and hedonism. We also identified strong influences of demographics on some of the values of Bangladeshi female farmers. For example, area has significant impacts on three values: hedonism, achievement, and tradition. Similarly, there are also strong influences of household income on power and security.

cs.SE↗