arXiv subjects

Julia Hirschberg

Publications and source records attributed to Julia Hirschberg.

At least 55 records · Page 3Linked to original sources

arXiv2024

Defending Against Social Engineering Attacks in the Age of LLMs

The proliferation of Large Language Models (LLMs) poses challenges in detecting and mitigating digital deception, as these models can emulate human conversational patterns and facilitate chat-based social engineering (CSE) attacks. This study investigates the dual capabilities of LLMs as both facilitators and defenders against CSE threats. We develop a novel dataset, SEConvo, simulating CSE scenarios in academic and recruitment contexts, and designed to examine how LLMs can be exploited in these situations. Our findings reveal that, while off-the-shelf LLMs generate high-quality CSE content, their detection capabilities are suboptimal, leading to increased operational costs for defense. In response, we propose ConvoSentinel, a modular defense pipeline that improves detection at both the message and the conversation levels, offering enhanced adaptability and cost-effectiveness. The retrieval-augmented module in ConvoSentinel identifies malicious intent by comparing messages to a database of similar conversations, enhancing CSE detection at all stages. Our study highlights the need for advanced strategies to leverage LLMs in cybersecurity.

cs.CL↗

arXiv2024

From Pixels to Personas: Investigating and Modeling Self-Anthropomorphism in Human-Robot Dialogues

Self-anthropomorphism in robots manifests itself through their display of human-like characteristics in dialogue, such as expressing preferences and emotions. Our study systematically analyzes self-anthropomorphic expression within various dialogue datasets, outlining the contrasts between self-anthropomorphic and non-self-anthropomorphic responses in dialogue systems. We show significant differences in these two types of responses and propose transitioning from one type to the other. We also introduce Pix2Persona, a novel dataset aimed at developing ethical and engaging AI systems in various embodiments. This dataset preserves the original dialogues from existing corpora and enhances them with paired responses: self-anthropomorphic and non-self-anthropomorphic for each original bot response. Our work not only uncovers a new category of bot responses that were previously under-explored but also lays the groundwork for future studies about dynamically adjusting self-anthropomorphism levels in AI systems to align with ethical standards and user expectations.

cs.CL↗

arXiv2024

EmoKnob: Enhance Voice Cloning with Fine-Grained Emotion Control

While recent advances in Text-to-Speech (TTS) technology produce natural and expressive speech, they lack the option for users to select emotion and control intensity. We propose EmoKnob, a framework that allows fine-grained emotion control in speech synthesis with few-shot demonstrative samples of arbitrary emotion. Our framework leverages the expressive speaker representation space made possible by recent advances in foundation voice cloning models. Based on the few-shot capability of our emotion control framework, we propose two methods to apply emotion control on emotions described by open-ended text, enabling an intuitive interface for controlling a diverse array of nuanced emotions. To facilitate a more systematic emotional speech synthesis field, we introduce a set of evaluation metrics designed to rigorously assess the faithfulness and recognizability of emotion control frameworks. Through objective and subjective evaluations, we show that our emotion control framework effectively embeds emotions into speech and surpasses emotion expressiveness of commercial TTS services.

cs.CL↗

arXiv2024

EDEN: Empathetic Dialogues for English learning

Dialogue systems have been used as conversation partners in English learning, but few have studied whether these systems improve learning outcomes. Student passion and perseverance, or grit, has been associated with language learning success. Recent work establishes that as students perceive their English teachers to be more supportive, their grit improves. Hypothesizing that the same pattern applies to English-teaching chatbots, we create EDEN, a robust open-domain chatbot for spoken conversation practice that provides empathetic feedback. To construct EDEN, we first train a specialized spoken utterance grammar correction model and a high-quality social chit-chat conversation model. We then conduct a preliminary user study with a variety of strategies for empathetic feedback. Our experiment suggests that using adaptive empathetic feedback leads to higher perceived affective support. Furthermore, elements of perceived affective support positively correlate with student grit.

cs.CL↗

arXiv2024

NovAScore: A New Automated Metric for Evaluating Document Level Novelty

The rapid expansion of online content has intensified the issue of information redundancy, underscoring the need for solutions that can identify genuinely new information. Despite this challenge, the research community has seen a decline in focus on novelty detection, particularly with the rise of large language models (LLMs). Additionally, previous approaches have relied heavily on human annotation, which is time-consuming, costly, and particularly challenging when annotators must compare a target document against a vast number of historical documents. In this work, we introduce NovAScore (Novelty Evaluation in Atomicity Score), an automated metric for evaluating document-level novelty. NovAScore aggregates the novelty and salience scores of atomic information, providing high interpretability and a detailed analysis of a document's novelty. With its dynamic weight adjustment scheme, NovAScore offers enhanced flexibility and an additional dimension to assess both the novelty level and the importance of information within a document. Our experiments show that NovAScore strongly correlates with human judgments of novelty, achieving a 0.626 Point-Biserial correlation on the TAP-DLND 1.0 dataset and a 0.920 Pearson correlation on an internal human-annotated dataset.

cs.CL↗

arXiv2024

CREAM: Comparison-Based Reference-Free ELO-Ranked Automatic Evaluation for Meeting Summarization

Large Language Models (LLMs) have spurred interest in automatic evaluation methods for summarization, offering a faster, more cost-effective alternative to human evaluation. However, existing methods often fall short when applied to complex tasks like long-context summarizations and dialogue-based meeting summarizations. In this paper, we introduce CREAM (Comparison-Based Reference-Free Elo-Ranked Automatic Evaluation for Meeting Summarization), a novel framework that addresses the unique challenges of evaluating meeting summaries. CREAM leverages a combination of chain-of-thought reasoning and key facts alignment to assess conciseness and completeness of model-generated summaries without requiring reference. By employing an ELO ranking system, our approach provides a robust mechanism for comparing the quality of different models or prompt configurations.

cs.CL↗

arXiv2024

MultiPA: A Multi-task Speech Pronunciation Assessment Model for Open Response Scenarios

Pronunciation assessment models designed for open response scenarios enable users to practice language skills in a manner similar to real-life communication. However, previous open-response pronunciation assessment models have predominantly focused on a single pronunciation task, such as sentence-level accuracy, rather than offering a comprehensive assessment in various aspects. We propose MultiPA, a Multitask Pronunciation Assessment model that provides sentence-level accuracy, fluency, prosody, and word-level accuracy assessment for open responses. We examined the correlation between different pronunciation tasks and showed the benefits of multi-task learning. Our model reached the state-of-the-art performance on existing in-domain data sets and effectively generalized to an out-of-domain dataset that we newly collected. The experimental results demonstrate the practical utility of our model in real-world applications.

cs.CL↗

arXiv2024

Exploring Robustness in Doctor-Patient Conversation Summarization: An Analysis of Out-of-Domain SOAP Notes

Summarizing medical conversations poses unique challenges due to the specialized domain and the difficulty of collecting in-domain training data. In this study, we investigate the performance of state-of-the-art doctor-patient conversation generative summarization models on the out-of-domain data. We divide the summarization model of doctor-patient conversation into two configurations: (1) a general model, without specifying subjective (S), objective (O), and assessment (A) and plan (P) notes; (2) a SOAP-oriented model that generates a summary with SOAP sections. We analyzed the limitations and strengths of the fine-tuning language model-based methods and GPTs on both configurations. We also conducted a Linguistic Inquiry and Word Count analysis to compare the SOAP notes from different datasets. The results exhibit a strong correlation for reference notes across different datasets, indicating that format mismatch (i.e., discrepancies in word distribution) is not the main cause of performance decline on out-of-domain data. Lastly, a detailed analysis of SOAP notes is included to provide insights into missing information and hallucinations introduced by the models.

cs.CL↗

arXiv2024

Multimodal Multi-loss Fusion Network for Sentiment Analysis

This paper investigates the optimal selection and fusion of feature encoders across multiple modalities and combines these in one neural network to improve sentiment detection. We compare different fusion methods and examine the impact of multi-loss training within the multi-modality fusion network, identifying surprisingly important findings relating to subnet performance. We have also found that integrating context significantly enhances model performance. Our best model achieves state-of-the-art performance for three datasets (CMU-MOSI, CMU-MOSEI and CH-SIMS). These results suggest a roadmap toward an optimized feature selection and fusion approach for enhancing sentiment detection in neural networks.

cs.CL↗

arXiv2024

What Makes A Video Radicalizing? Identifying Sources of Influence in QAnon Videos

In recent years, radicalization is being increasingly attempted on video-sharing platforms. Previous studies have been proposed to identify online radicalization using generic social context analysis, without taking into account comprehensive viewer traits and how those can affect viewers' perception of radicalizing content. To address the challenge, we examine QAnon, a conspiracy-based radicalizing group, and have designed a comprehensive questionnaire aiming to understand viewers' perceptions of QAnon videos. We outline the traits of viewers that QAnon videos are the most appealing to, and identify influential factors that impact viewers' perception of the videos.

cs.SI↗

arXiv2024

Using Adaptive Empathetic Responses for Teaching English

Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion detection via audio, for recognizing empathetic feedback opportunities in language learning. We then build the first spoken English-teaching chatbot with adaptive, empathetic feedback. This feedback is synthesized through automatic prompt optimization of ChatGPT and is evaluated with English learners. We demonstrate the effectiveness of our system through a preliminary user study.

cs.CL↗

arXiv2024

Measuring Entrainment in Spontaneous Code-switched Speech

It is well-known that speakers who entrain to one another have more successful conversations than those who do not. Previous research has shown that interlocutors entrain on linguistic features in both written and spoken monolingual domains. More recent work on code-switched communication has also shown preliminary evidence of entrainment on certain aspects of code-switching (CSW). However, such studies of entrainment in code-switched domains have been extremely few and restricted to human-machine textual interactions. Our work studies code-switched spontaneous speech between humans, finding that (1) patterns of written and spoken entrainment in monolingual settings largely generalize to code-switched settings, and (2) some patterns of entrainment on code-switching in dialogue agent-generated text generalize to spontaneous code-switched speech. Our findings give rise to important implications for the potentially "universal" nature of entrainment as a communication phenomenon, and potential applications in inclusive and interactive speech technology.

cs.CL↗

arXiv2024

QASE Enhanced PLMs: Improved Control in Text Generation for MRC

To address the challenges of out-of-control generation in generative models for machine reading comprehension (MRC), we introduce the Question-Attended Span Extraction (QASE) module. Integrated during the fine-tuning of pre-trained generative language models (PLMs), QASE enables these PLMs to match SOTA extractive methods and outperform leading LLMs like GPT-4 in MRC tasks, without significant increases in computational costs.

cs.CL↗

arXiv2023

Noise robust speech emotion recognition with signal-to-noise ratio adapting speech enhancement

Speech emotion recognition (SER) often experiences reduced performance due to background noise. In addition, making a prediction on signals with only background noise could undermine user trust in the system. In this study, we propose a Noise Robust Speech Emotion Recognition system, NRSER. NRSER employs speech enhancement (SE) to effectively reduce the noise in input signals. Then, the signal-to-noise-ratio (SNR)-level detection structure and waveform reconstitution strategy are introduced to reduce the negative impact of SE on speech signals with no or little background noise. Our experimental results show that NRSER can effectively improve the noise robustness of the SER system, including preventing the system from making emotion recognition on signals consisting solely of background noise. Moreover, the proposed SNR-level detection structure can be used individually for tasks such as data selection.

eess.AS↗

arXiv2023

DialGuide: Aligning Dialogue Model Behavior with Developer Guidelines

Dialogue models are able to generate coherent and fluent responses, but they can still be challenging to control and may produce non-engaging, unsafe results. This unpredictability diminishes user trust and can hinder the use of the models in the real world. To address this, we introduce DialGuide, a novel framework for controlling dialogue model behavior using natural language rules, or guidelines. These guidelines provide information about the context they are applicable to and what should be included in the response, allowing the models to generate responses that are more closely aligned with the developer's expectations and intent. We evaluate DialGuide on three tasks in open-domain dialogue response generation: guideline selection, response generation, and response entailment verification. Our dataset contains 10,737 positive and 15,467 negative dialogue context-response-guideline triplets across two domains - chit-chat and safety. We provide baseline models for the tasks and benchmark their performance. We also demonstrate that DialGuide is effective in the dialogue safety domain, producing safe and engaging responses that follow developer guidelines.

cs.CL↗

arXiv2022

Artificial Intelligence and Life in 2030: The One Hundred Year Study on Artificial Intelligence

In September 2016, Stanford's "One Hundred Year Study on Artificial Intelligence" project (AI100) issued the first report of its planned long-term periodic assessment of artificial intelligence (AI) and its impact on society. It was written by a panel of 17 study authors, each of whom is deeply rooted in AI research, chaired by Peter Stone of the University of Texas at Austin. The report, entitled "Artificial Intelligence and Life in 2030," examines eight domains of typical urban settings on which AI is likely to have impact over the coming years: transportation, home and service robots, healthcare, education, public safety and security, low-resource communities, employment and workplace, and entertainment. It aims to provide the general public with a scientifically and technologically accurate portrayal of the current state of AI and its potential and to help guide decisions in industry and governments, as well as to inform research and development in the field. The charge for this report was given to the panel by the AI100 Standing Committee, chaired by Barbara Grosz of Harvard University.

cs.CY↗

arXiv2022

Understanding How People Rate Their Conversations

User ratings play a significant role in spoken dialogue systems. Typically, such ratings tend to be averaged across all users and then utilized as feedback to improve the system or personalize its behavior. While this method can be useful to understand broad, general issues with the system and its behavior, it does not take into account differences between users that affect their ratings. In this work, we conduct a study to better understand how people rate their interactions with conversational agents. One macro-level characteristic that has been shown to correlate with how people perceive their inter-personal communication is personality. We specifically focus on agreeableness and extraversion as variables that may explain variation in ratings and therefore provide a more meaningful signal for training or personalization. In order to elicit those personality traits during an interaction with a conversational agent, we designed and validated a fictional story, grounded in prior work in psychology. We then implemented the story into an experimental conversational agent that allowed users to opt-in to hearing the story. Our results suggest that for human-conversational agent interactions, extraversion may play a role in user ratings, but more data is needed to determine if the relationship is significant. Agreeableness, on the other hand, plays a statistically significant role in conversation ratings: users who are more agreeable are more likely to provide a higher rating for their interaction. In addition, we found that users who opted to hear the story were, in general, more likely to rate their conversational experience higher than those who did not.

cs.CL↗

arXiv2019

Part of speech tagging for code switched data

We address the problem of Part of Speech tagging (POS) in the context of linguistic code switching (CS). CS is the phenomenon where a speaker switches between two languages or variants of the same language within or across utterances, known as intra-sentential or inter-sentential CS, respectively. Processing CS data is especially challenging in intra-sentential data given state of the art monolingual NLP technology since such technology is geared toward the processing of one language at a time. In this paper we explore multiple strategies of applying state of the art POS taggers to CS data. We investigate the landscape in two CS language pairs, Spanish-English and Modern Standard Arabic-Arabic dialects. We compare the use of two POS taggers vs. a unified tagger trained on CS data. Our results show that applying a machine learning framework using two state of the art POS taggers achieves better performance compared to all other approaches that we investigate.

cs.CL↗