arXiv subjects

Kurt Shuster

Publications and source records attributed to Kurt Shuster.

At least 19 recordsLinked to original sources

arXiv2023

Improving Open Language Models by Learning from Organic Interactions

We present BlenderBot 3x, an update on the conversational model BlenderBot 3, which is now trained using organic conversation and feedback data from participating users of the system in order to improve both its skills and safety. We are publicly releasing the participating de-identified interaction data for use by the research community, in order to spur further progress. Training models with organic data is challenging because interactions with people "in the wild" include both high quality conversations and feedback, as well as adversarial and toxic behavior. We study techniques that enable learning from helpful teachers while avoiding learning from people who are trying to trick the model into unhelpful or toxic responses. BlenderBot 3x is both preferred in conversation to BlenderBot 3, and is shown to produce safer responses in challenging situations. While our current models are still far from perfect, we believe further improvement can be achieved by continued use of the techniques explored in this work.

cs.CL↗

arXiv2023

The HCI Aspects of Public Deployment of Research Chatbots: A User Study, Design Recommendations, and Open Challenges

Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the interaction paradigms and design approaches that the resulting interfaces should adopt, in order to achieve their goals more effectively. We aim to pose, ground, and attempt to answer HCI questions involved in this scope, by reporting on a mixed-methods user study conducted on a recent research chatbot. We find that abstract anthropomorphic representation for the agent has a significant effect on user's perception, that offering AI explainability may have an impact on feedback rates, and that two (diegetic and extradiegetic) levels of the chat experience should be intentionally designed. We offer design recommendations and areas of further focus for the research community.

cs.AI↗

arXiv2023

Multi-Party Chat: Conversational Agents in Group Settings with Humans and Models

Current dialogue research primarily studies pairwise (two-party) conversations, and does not address the everyday setting where more than two speakers converse together. In this work, we both collect and evaluate multi-party conversations to study this more general case. We use the LIGHT environment to construct grounded conversations, where each participant has an assigned character to role-play. We thus evaluate the ability of language models to act as one or more characters in such conversations. Models require two skills that pairwise-trained models appear to lack: (1) being able to decide when to talk; (2) producing coherent utterances grounded on multiple characters. We compare models trained on our new dataset to existing pairwise-trained dialogue models, as well as large language models with few-shot prompting. We find that our new dataset, MultiLIGHT, which we will publicly release, can help bring significant improvements in the group setting.

cs.CL↗

arXiv2022

OPT-IML: Scaling Language Model Instruction Meta Learning through the Lens of Generalization

Recent work has shown that fine-tuning large pre-trained language models on a collection of tasks described via instructions, a.k.a. instruction-tuning, improves their zero and few-shot generalization to unseen tasks. However, there is a limited understanding of the performance trade-offs of different decisions made during the instruction-tuning process. These decisions include the scale and diversity of the instruction-tuning benchmark, different task sampling strategies, fine-tuning with and without demonstrations, training using specialized datasets for reasoning and dialogue, and finally, the fine-tuning objectives themselves. In this paper, we characterize the effect of instruction-tuning decisions on downstream task performance when scaling both model and benchmark sizes. To this end, we create OPT-IML Bench: a large benchmark for Instruction Meta-Learning (IML) of 2000 NLP tasks consolidated into task categories from 8 existing benchmarks, and prepare an evaluation framework to measure three types of model generalizations: to tasks from fully held-out categories, to held-out tasks from seen categories, and to held-out instances from seen tasks. Through the lens of this framework, we first present insights about instruction-tuning decisions as applied to OPT-30B and further exploit these insights to train OPT-IML 30B and 175B, which are instruction-tuned versions of OPT. OPT-IML demonstrates all three generalization abilities at both scales on four different evaluation benchmarks with diverse tasks and input formats -- PromptSource, FLAN, Super-NaturalInstructions, and UnifiedSKG. Not only does it significantly outperform OPT on all benchmarks but is also highly competitive with existing models fine-tuned on each specific benchmark. We release OPT-IML at both scales, together with the OPT-IML Bench evaluation framework.

cs.CL↗

arXiv2022

Contrastive Distillation Is a Sample-Efficient Self-Supervised Loss Policy for Transfer Learning

Traditional approaches to RL have focused on learning decision policies directly from episodic decisions, while slowly and implicitly learning the semantics of compositional representations needed for generalization. While some approaches have been adopted to refine representations via auxiliary self-supervised losses while simultaneously learning decision policies, learning compositional representations from hand-designed and context-independent self-supervised losses (multi-view) still adapts relatively slowly to the real world, which contains many non-IID subspaces requiring rapid distribution shift in both time and spatial attention patterns at varying levels of abstraction. In contrast, supervised language model cascades have shown the flexibility to adapt to many diverse manifolds, and hints of self-learning needed for autonomous task transfer. However, to date, transfer methods for language models like few-shot learning and fine-tuning still require human supervision and transfer learning using self-learning methods has been underexplored. We propose a self-supervised loss policy called contrastive distillation which manifests latent variables with high mutual information with both source and target tasks from weights to tokens. We show how this outperforms common methods of transfer learning and suggests a useful design axis of trading off compute for generalizability for online transfer. Contrastive distillation is improved through sampling from memory and suggests a simple algorithm for more efficiently sampling negative examples for contrastive losses than random sampling.

cs.CL↗

arXiv2022

The CRINGE Loss: Learning what language not to model

Standard language model training employs gold human documents or human-human interaction data, and treats all training data as positive examples. Growing evidence shows that even with very large amounts of positive training data, issues remain that can be alleviated with relatively small amounts of negative data -- examples of what the model should not do. In this work, we propose a novel procedure to train with such data called the CRINGE loss (ContRastive Iterative Negative GEneration). We show the effectiveness of this approach across three different experiments on the tasks of safe generation, contradiction avoidance, and open-domain dialogue. Our models outperform multiple strong baselines and are conceptually simple, easy to train and implement.

cs.CL↗

arXiv2022

When Life Gives You Lemons, Make Cherryade: Converting Feedback from Bad Responses into Good Labels

Deployed dialogue agents have the potential to integrate human feedback to continuously improve themselves. However, humans may not always provide explicit signals when the chatbot makes mistakes during interactions. In this work, we propose Juicer, a framework to make use of both binary and free-form textual human feedback. It works by: (i) extending sparse binary feedback by training a satisfaction classifier to label the unlabeled data; and (ii) training a reply corrector to map the bad replies to good ones. We find that augmenting training with model-corrected replies improves the final dialogue model, and we can further improve performance by using both positive and negative replies through the recently proposed Director model.

cs.CL↗

arXiv2022

BlenderBot 3: a deployed conversational agent that continually learns to responsibly engage

We present BlenderBot 3, a 175B parameter dialogue model capable of open-domain conversation with access to the internet and a long-term memory, and having been trained on a large number of user defined tasks. We release both the model weights and code, and have also deployed the model on a public web page to interact with organic users. This technical report describes how the model was built (architecture, model and training scheme), and details of its deployment, including safety mechanisms. Human evaluations show its superiority to existing open-domain dialogue agents, including its predecessors (Roller et al., 2021; Komeili et al., 2022). Finally, we detail our plan for continual learning using the data collected from deployment, which will also be publicly released. The goal of this research program is thus to enable the community to study ever-improving responsible agents that learn through interaction.

cs.CL↗

arXiv2022

DIRECTOR: Generator-Classifiers For Supervised Language Modeling

Current language models achieve low perplexity but their resulting generations still suffer from toxic responses, repetitiveness and contradictions. The standard language modeling setup fails to address these issues. In this paper, we introduce a new architecture, {\sc Director}, that consists of a unified generator-classifier with both a language modeling and a classification head for each output token. Training is conducted jointly using both standard language modeling data, and data labeled with desirable and undesirable sequences. Experiments in several settings show that the model has competitive training and decoding speed compared to standard language models while yielding superior results, alleviating known issues while maintaining generation quality. It also outperforms existing model guiding approaches in terms of both accuracy and efficiency.

cs.CL↗

arXiv2022

OPT: Open Pre-trained Transformer Language Models

Large language models, which are often trained for hundreds of thousands of compute days, have shown remarkable capabilities for zero- and few-shot learning. Given their computational cost, these models are difficult to replicate without significant capital. For the few that are available through APIs, no access is granted to the full model weights, making them difficult to study. We present Open Pre-trained Transformers (OPT), a suite of decoder-only pre-trained transformers ranging from 125M to 175B parameters, which we aim to fully and responsibly share with interested researchers. We show that OPT-175B is comparable to GPT-3, while requiring only 1/7th the carbon footprint to develop. We are also releasing our logbook detailing the infrastructure challenges we faced, along with code for experimenting with all of the released models.

cs.CL↗

arXiv2022

Language Models that Seek for Knowledge: Modular Search & Generation for Dialogue and Prompt Completion

Language models (LMs) have recently been shown to generate more factual responses by employing modularity (Zhou et al., 2021) in combination with retrieval (Adolphs et al., 2021). We extend the recent approach of Adolphs et al. (2021) to include internet search as a module. Our SeeKeR (Search engine->Knowledge->Response) method thus applies a single LM to three modular tasks in succession: search, generating knowledge, and generating a final response. We show that, when using SeeKeR as a dialogue model, it outperforms the state-of-the-art model BlenderBot 2 (Chen et al., 2021) on open-domain knowledge-grounded conversations for the same number of parameters, in terms of consistency, knowledge and per-turn engagingness. SeeKeR applied to topical prompt completions as a standard language model outperforms GPT2 (Radford et al., 2019) and GPT3 (Brown et al., 2020) in terms of factuality and topicality, despite GPT3 being a vastly larger model. Our code and models are made publicly available.

cs.CL↗

arXiv2021

Am I Me or You? State-of-the-Art Dialogue Models Cannot Maintain an Identity

State-of-the-art dialogue models still often stumble with regards to factual accuracy and self-contradiction. Anecdotally, they have been observed to fail to maintain character identity throughout discourse; and more specifically, may take on the role of their interlocutor. In this work we formalize and quantify this deficiency, and show experimentally through human evaluations that this is indeed a problem. In contrast, we show that discriminative models trained specifically to recognize who is speaking can perform well; and further, these can be used as automated metrics. Finally, we evaluate a wide variety of mitigation methods, including changes to model architecture, training protocol, and decoding strategy. Our best models reduce mistaken identity issues by nearly 65% according to human annotators, while simultaneously improving engagingness. Despite these results, we find that maintaining character identity still remains a challenging problem.

cs.CL↗

arXiv2021

Reason first, then respond: Modular Generation for Knowledge-infused Dialogue

Large language models can produce fluent dialogue but often hallucinate factual inaccuracies. While retrieval-augmented models help alleviate this issue, they still face a difficult challenge of both reasoning to provide correct knowledge and generating conversation simultaneously. In this work, we propose a modular model, Knowledge to Response (K2R), for incorporating knowledge into conversational agents, which breaks down this problem into two easier steps. K2R first generates a knowledge sequence, given a dialogue context, as an intermediate step. After this "reasoning step", the model then attends to its own generated knowledge sequence, as well as the dialogue context, to produce a final response. In detailed experiments, we find that such a model hallucinates less in knowledge-grounded dialogue tasks, and has advantages in terms of interpretability and modularity. In particular, it can be used to fuse QA and dialogue systems together to enable dialogue agents to give knowledgeable answers, or QA models to give conversational responses in a zero-shot setting.

cs.CL↗

arXiv2021

Internet-Augmented Dialogue Generation

The largest store of continually updating knowledge on our planet can be accessed via internet search. In this work we study giving access to this information to conversational agents. Large language models, even though they store an impressive amount of knowledge within their weights, are known to hallucinate facts when generating dialogue (Shuster et al., 2021); moreover, those facts are frozen in time at the point of model training. In contrast, we propose an approach that learns to generate an internet search query based on the context, and then conditions on the search results to finally generate a response, a method that can employ up-to-the-minute relevant information. We train and evaluate such models on a newly collected dataset of human-human conversations whereby one of the speakers is given access to internet search during knowledgedriven discussions in order to ground their responses. We find that search-query based access of the internet in conversation provides superior performance compared to existing approaches that either use no augmentation or FAISS-based retrieval (Lewis et al., 2020).

cs.AI↗

arXiv2021

Retrieval Augmentation Reduces Hallucination in Conversation

Despite showing increasingly human-like conversational abilities, state-of-the-art dialogue models often suffer from factual incorrectness and hallucination of knowledge (Roller et al., 2020). In this work we explore the use of neural-retrieval-in-the-loop architectures - recently shown to be effective in open-domain QA (Lewis et al., 2020b; Izacard and Grave, 2020) - for knowledge-grounded dialogue, a task that is arguably more challenging as it requires querying based on complex multi-turn dialogue context and generating conversationally coherent responses. We study various types of architectures with multiple components - retrievers, rankers, and encoder-decoders - with the goal of maximizing knowledgeability while retaining conversational ability. We demonstrate that our best models obtain state-of-the-art performance on two knowledge-grounded conversational tasks. The models exhibit open-domain conversational capabilities, generalize effectively to scenarios not within the training data, and, as verified by human evaluations, substantially reduce the well-known problem of knowledge hallucination in state-of-the-art chatbots.

cs.CL↗

arXiv2020

Multi-Modal Open-Domain Dialogue

Recent work in open-domain conversational agents has demonstrated that significant improvements in model engagingness and humanness metrics can be achieved via massive scaling in both pre-training data and model size (Adiwardana et al., 2020; Roller et al., 2020). However, if we want to build agents with human-like abilities, we must expand beyond handling just text. A particularly important topic is the ability to see images and communicate about what is perceived. With the goal of engaging humans in multi-modal dialogue, we investigate combining components from state-of-the-art open-domain dialogue agents with those from state-of-the-art vision models. We study incorporating different image fusion schemes and domain-adaptive pre-training and fine-tuning strategies, and show that our best resulting model outperforms strong existing models in multi-modal dialogue while simultaneously performing as well as its predecessor (text-only) BlenderBot (Roller et al., 2020) in text-based conversation. We additionally investigate and incorporate safety components in our final model, and show that such efforts do not diminish model performance with respect to engagingness metrics.

cs.CL↗

arXiv2020

Deploying Lifelong Open-Domain Dialogue Learning

Much of NLP research has focused on crowdsourced static datasets and the supervised learning paradigm of training once and then evaluating test performance. As argued in de Vries et al. (2020), crowdsourced data has the issues of lack of naturalness and relevance to real-world use cases, while the static dataset paradigm does not allow for a model to learn from its experiences of using language (Silver et al., 2013). In contrast, one might hope for machine learning systems that become more useful as they interact with people. In this work, we build and deploy a role-playing game, whereby human players converse with learning agents situated in an open-domain fantasy world. We show that by training models on the conversations they have with humans in the game the models progressively improve, as measured by automatic metrics and online engagement scores. This learning is shown to be more efficient than crowdsourced data when applied to conversations with real users, as well as being far cheaper to collect.

cs.AI↗

arXiv2020

Open-Domain Conversational Agents: Current Progress, Open Problems, and Future Directions

We present our view of what is necessary to build an engaging open-domain conversational agent: covering the qualities of such an agent, the pieces of the puzzle that have been built so far, and the gaping holes we have not filled yet. We present a biased view, focusing on work done by our own group, while citing related work in each area. In particular, we discuss in detail the properties of continual learning, providing engaging content, and being well-behaved -- and how to measure success in providing them. We end with a discussion of our experience and learnings, and our recommendations to the community.

cs.CL↗