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Mark Sanderson

Publications and source records attributed to Mark Sanderson.

33 records · Page 2Linked to original sources

Online and Offline Evaluation in Search Clarification

The effectiveness of clarification question models in engaging users within search systems is currently constrained, casting doubt on their overall usefulness. To improve the performance of these models, it is crucial to employ assessment approaches that encompass both real-time feedback from users (online evaluation) and the characteristics of clarification questions evaluated through human assessment (offline evaluation). However, the relationship between online and offline evaluations has been debated in information retrieval. This study aims to investigate how this discordance holds in search clarification. We use user engagement as ground truth and employ several offline labels to investigate to what extent the offline ranked lists of clarification resemble the ideal ranked lists based on online user engagement.

cs.IR↗

Designing and Evaluating Presentation Strategies for Fact-Checked Content

With the rapid growth of online misinformation, it is crucial to have reliable fact-checking methods. Recent research on finding check-worthy claims and automated fact-checking have made significant advancements. However, limited guidance exists regarding the presentation of fact-checked content to effectively convey verified information to users. We address this research gap by exploring the critical design elements in fact-checking reports and investigating whether credibility and presentation-based design improvements can enhance users' ability to interpret the report accurately. We co-developed potential content presentation strategies through a workshop involving fact-checking professionals, communication experts, and researchers. The workshop examined the significance and utility of elements such as veracity indicators and explored the feasibility of incorporating interactive components for enhanced information disclosure. Building on the workshop outcomes, we conducted an online experiment involving 76 crowd workers to assess the efficacy of different design strategies. The results indicate that proposed strategies significantly improve users' ability to accurately interpret the verdict of fact-checking articles. Our findings underscore the critical role of effective presentation of fact reports in addressing the spread of misinformation. By adopting appropriate design enhancements, the effectiveness of fact-checking reports can be maximized, enabling users to make informed judgments.

cs.IR↗

How Crowd Worker Factors Influence Subjective Annotations: A Study of Tagging Misogynistic Hate Speech in Tweets

Crowdsourced annotation is vital to both collecting labelled data to train and test automated content moderation systems and to support human-in-the-loop review of system decisions. However, annotation tasks such as judging hate speech are subjective and thus highly sensitive to biases stemming from annotator beliefs, characteristics and demographics. We conduct two crowdsourcing studies on Mechanical Turk to examine annotator bias in labelling sexist and misogynistic hate speech. Results from 109 annotators show that annotator political inclination, moral integrity, personality traits, and sexist attitudes significantly impact annotation accuracy and the tendency to tag content as hate speech. In addition, semi-structured interviews with nine crowd workers provide further insights regarding the influence of subjectivity on annotations. In exploring how workers interpret a task - shaped by complex negotiations between platform structures, task instructions, subjective motivations, and external contextual factors - we see annotations not only impacted by worker factors but also simultaneously shaped by the structures under which they labour.

cs.HC↗

i-Align: an interpretable knowledge graph alignment model

Knowledge graphs (KGs) are becoming essential resources for many downstream applications. However, their incompleteness may limit their potential. Thus, continuous curation is needed to mitigate this problem. One of the strategies to address this problem is KG alignment, i.e., forming a more complete KG by merging two or more KGs. This paper proposes i-Align, an interpretable KG alignment model. Unlike the existing KG alignment models, i-Align provides an explanation for each alignment prediction while maintaining high alignment performance. Experts can use the explanation to check the correctness of the alignment prediction. Thus, the high quality of a KG can be maintained during the curation process (e.g., the merging process of two KGs). To this end, a novel Transformer-based Graph Encoder (Trans-GE) is proposed as a key component of i-Align for aggregating information from entities' neighbors (structures). Trans-GE uses Edge-gated Attention that combines the adjacency matrix and the self-attention matrix to learn a gating mechanism to control the information aggregation from the neighboring entities. It also uses historical embeddings, allowing Trans-GE to be trained over mini-batches, or smaller sub-graphs, to address the scalability issue when encoding a large KG. Another component of i-Align is a Transformer encoder for aggregating entities' attributes. This way, i-Align can generate explanations in the form of a set of the most influential attributes/neighbors based on attention weights. Extensive experiments are conducted to show the power of i-Align. The experiments include several aspects, such as the model's effectiveness for aligning KGs, the quality of the generated explanations, and its practicality for aligning large KGs. The results show the effectiveness of i-Align in these aspects.

cs.AI↗

Are footpaths encroached by shared e-scooters? Spatio-temporal Analysis of Micro-mobility Services

Micro-mobility services (e.g., e-bikes, e-scooters) are increasingly popular among urban communities, being a flexible transport option that brings both opportunities and challenges. As a growing mode of transportation, insights gained from micro-mobility usage data are valuable in policy formulation and improving the quality of services. Existing research analyses patterns and features associated with usage distributions in different localities, and focuses on either temporal or spatial aspects. In this paper, we employ a combination of methods that analyse both spatial and temporal characteristics related to e-scooter trips in a more granular level, enabling observations at different time frames and local geographical zones that prior analysis wasn't able to do. The insights obtained from anonymised, restricted data on shared e-scooter rides show the applicability of the employed method on regulated, privacy preserving micro-mobility trip data. Our results showed population density is the topmost important feature, and it associates with e-scooter usage positively. Population owning motor vehicles is negatively associated with shared e-scooter trips, suggesting a reduction in e-scooter usage among motor vehicle owners. Furthermore, we found that the effect of humidity is more important than precipitation in predicting hourly e-scooter trip count. Buffer analysis showed, nearly 29% trips were stopped, and 27% trips were started on the footpath, revealing higher utilisation of footpaths for parking e-scooters in Melbourne.

cs.SI↗

Imagining Future Digital Assistants at Work: A Study of Task Management Needs

Digital Assistants (DAs) can support workers in the workplace and beyond. However, target user needs are not fully understood, and the functions that workers would ideally want a DA to support require further study. A richer understanding of worker needs could help inform the design of future DAs. We investigate user needs of future workplace DAs using data from a user study of 40 workers over a four-week period. Our qualitative analysis confirms existing research and generates new insight on the role of DAs in managing people's time, tasks, and information. Placing these insights in relation to quantitative analysis of self-reported task data, we highlight how different occupation roles require DAs to take varied approaches to these domains and the effect of task characteristics on the imagined features. Our findings have implications for the design of future DAs in work settings, and we offer some recommendations for reduction to practice.

cs.HC↗

MIMICS-Duo: Offline & Online Evaluation of Search Clarification

Asking clarification questions is an active area of research; however, resources for training and evaluating search clarification methods are not sufficient. To address this issue, we describe MIMICS-Duo, a new freely available dataset of 306 search queries with multiple clarifications (a total of 1,034 query-clarification pairs). MIMICS-Duo contains fine-grained annotations on clarification questions and their candidate answers and enhances the existing MIMICS datasets by enabling multi-dimensional evaluation of search clarification methods, including online and offline evaluation. We conduct extensive analysis to demonstrate the relationship between offline and online search clarification datasets and outline several research directions enabled by MIMICS-Duo. We believe that this resource will help researchers better understand clarification in search.

cs.IR↗

Proceedings of the CSCW 2021 Workshop -- Investigating and Mitigating Biases in Crowdsourced Data

This volume contains the position papers presented at CSCW 2021 Workshop - Investigating and Mitigating Biases in Crowdsourced Data, held online on 23rd October 2021, at the 24th ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW 2021). The workshop explored how specific crowdsourcing workflows, worker attributes, and work practices contribute to biases in data. The workshop also included discussions on research directions to mitigate labelling biases, particularly in a crowdsourced context, and the implications of such methods for the workers.

cs.HC↗

Joint Modelling of Cyber Activities and Physical Context to Improve Prediction of Visitor Behaviors

This paper investigates the Cyber-Physical behavior of users in a large indoor shopping mall by leveraging anonymized (opt in) Wi-Fi association and browsing logs recorded by the mall operators. Our analysis shows that many users exhibit a high correlation between their cyber activities and their physical context. To find this correlation, we propose a mechanism to semantically label a physical space with rich categorical information from DBPedia concepts and compute a contextual similarity that represents a user's activities with the mall context. We demonstrate the application of cyber-physical contextual similarity in two situations: user visit intent classification and future location prediction. The experimental results demonstrate that exploitation of contextual similarity significantly improves the accuracy of such applications.

cs.IR↗

Conversational Search -- A Report from Dagstuhl Seminar 19461

Dagstuhl Seminar 19461 "Conversational Search" was held on 10-15 November 2019. 44~researchers in Information Retrieval and Web Search, Natural Language Processing, Human Computer Interaction, and Dialogue Systems were invited to share the latest development in the area of Conversational Search and discuss its research agenda and future directions. A 5-day program of the seminar consisted of six introductory and background sessions, three visionary talk sessions, one industry talk session, and seven working groups and reporting sessions. The seminar also had three social events during the program. This report provides the executive summary, overview of invited talks, and findings from the seven working groups which cover the definition, evaluation, modelling, explanation, scenarios, applications, and prototype of Conversational Search. The ideas and findings presented in this report should serve as one of the main sources for diverse research programs on Conversational Search.

cs.IR↗

Journalists' information needs, seeking behavior, and its determinants on social media

We describe the results of a qualitative study on journalists' information seeking behavior on social media. Based on interviews with eleven journalists along with a study of a set of university level journalism modules, we determined the categories of information need types that lead journalists to social media. We also determined the ways that social media is exploited as a tool to satisfy information needs and to define influential factors, which impacted on journalists' information seeking behavior. We find that not only is social media used as an information source, but it can also be a supplier of stories found serendipitously. We find seven information need types that expand the types found in previous work. We also find five categories of influential factors that affect the way journalists seek information.

cs.IR↗

Common Conversational Community Prototype: Scholarly Conversational Assistant

This paper discusses the potential for creating academic resources (tools, data, and evaluation approaches) to support research in conversational search, by focusing on realistic information needs and conversational interactions. Specifically, we propose to develop and operate a prototype conversational search system for scholarly activities. This Scholarly Conversational Assistant would serve as a useful tool, a means to create datasets, and a platform for running evaluation challenges by groups across the community. This article results from discussions of a working group at Dagstuhl Seminar 19461 on Conversational Search.

cs.IR↗

Towards a Model for Spoken Conversational Search

Conversation is the natural mode for information exchange in daily life, a spoken conversational interaction for search input and output is a logical format for information seeking. However, the conceptualisation of user-system interactions or information exchange in spoken conversational search (SCS) has not been explored. The first step in conceptualising SCS is to understand the conversational moves used in an audio-only communication channel for search. This paper explores conversational actions for the task of search. We define a qualitative methodology for creating conversational datasets, propose analysis protocols, and develop the SCSdata. Furthermore, we use the SCSdata to create the first annotation schema for SCS: the SCoSAS, enabling us to investigate interactivity in SCS. We further establish that SCS needs to incorporate interactivity and pro-activity to overcome the complexity that the information seeking process in an audio-only channel poses. In summary, this exploratory study unpacks the breadth of SCS. Our results highlight the need for integrating discourse in future SCS models and contributes the advancement in the formalisation of SCS models and the design of SCS systems.

cs.IR↗

A Practical Guide for the Effective Evaluation of Twitter User Geolocation

Geolocating Twitter users---the task of identifying their home locations---serves a wide range of community and business applications such as managing natural crises, journalism, and public health. Many approaches have been proposed for automatically geolocating users based on their tweets; at the same time, various evaluation metrics have been proposed to measure the effectiveness of these approaches, making it challenging to understand which of these metrics is the most suitable for this task. In this paper, we propose a guide for a standardized evaluation of Twitter user geolocation by analyzing fifteen models and two baselines in a controlled experimental setting. Models are evaluated using ten metrics over four geographic granularities. We use rank correlations to assess the effectiveness of these metrics. Our results demonstrate that the choice of effectiveness metric can have a substantial impact on the conclusions drawn from a geolocation system experiment, potentially leading experimenters to contradictory results about relative effectiveness. We show that for general evaluations, a range of performance metrics should be reported, to ensure that a complete picture of system effectiveness is conveyed. Given the global geographic coverage of this task, we specifically recommend evaluation at micro versus macro levels to measure the impact of the bias in distribution over locations. Although a lot of complex geolocation algorithms have been applied in recent years, a majority class baseline is still competitive at coarse geographic granularity. We propose a suite of statistical analysis tests, based on the employed metric, to ensure that the results are not coincidental.

cs.SI↗

Analyzing Web Behavior in Indoor Retail Spaces

We analyze 18 million rows of Wi-Fi access logs collected over a one year period from over 120,000 anonymized users at an inner-city shopping mall. The anonymized dataset gathered from an opt-in system provides users' approximate physical location, as well as Web browsing and some search history. Such data provides a unique opportunity to analyze the interaction between people's behavior in physical retail spaces and their Web behavior, serving as a proxy to their information needs. We find: (1) the use of Wi-Fi network maps the opening hours of the mall; (2) there is a weekly periodicity in users' visits to the mall; (3) around 60% of registered Wi-Fi users actively browse the Web and around 10% of them use Wi-Fi for accessing Web search engines; (4) people are likely to spend a relatively constant amount of time browsing the Web while their visiting duration may vary; (5) people tend to visit similar mall locations and Web content during their repeated visits to the mall; (6) the physical spatial context has a small but significant influence on the Web content that indoor users browse; (7) accompanying users tend to access resources from the same Web domains.

cs.IR↗