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Matthew K. Hong

Publications and source records attributed to Matthew K. Hong.

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Personagram: Bridging Personas and Product Design for Creative Ideation with Multimodal LLMs

Product designers often begin their design process with handcrafted personas. While personas are intended to ground design decisions in consumer preferences, they often fall short in practice by remaining abstract, expensive to produce, and difficult to translate into actionable design features. As a result, personas risk serving as static reference points rather than tools that actively shape design outcomes. To address these challenges, we built Personagram, an interactive system powered by multimodal large language models (MLLMs) that helps designers explore detailed census-based personas, extract product features inferred from persona attributes, and recombine them for specific customer segments. In a study with 12 professional designers, we show that Personagram facilitates more actionable ideation workflows by structuring multimodal thinking from persona attributes to product design features, achieving higher engagement with personas, perceived transparency, and satisfaction compared to a chat-based baseline. We discuss implications of integrating AI-generated personas into product design workflows.

cs.HC

Deconstructing Taste: Toward a Human-Centered AI Framework for Modeling Consumer Aesthetic Perceptions

Understanding and modeling consumers' stylistic taste such as "sporty" is crucial for creating designs that truly connect with target audiences. However, capturing taste during the design process remains challenging because taste is abstract and subjective, and preference data alone provides limited guidance for concrete design decisions. This paper proposes an integrated human-centered computational framework that links subjective evaluations (e.g., perceived luxury of car wheels) with domain-specific features (e.g., spoke configuration) and computer vision-based measures (e.g., texture). By jointly modeling human-derived (consumer and designer) and machine-extracted features, our framework advances aesthetic assessment by explicitly linking model outcomes to interpretable design features. In particular, it demonstrates how perceptual features, domain-specific design patterns, and consumers' own interpretations of style contribute to aesthetic evaluations. This framework will enable product teams to better understand, communicate, and critique aesthetic decisions, supporting improved anticipation of consumer taste and more informed exploration of design alternatives at design time.

cs.HC

FlexMind: Supporting Deeper Creative Thinking with LLMs

Effective ideation requires both broad exploration of diverse ideas and deep evaluation of their potential. Generative AI can support such processes, but current tools typically emphasize either generating many ideas or supporting in-depth consideration of a few, lacking support for both. Research also highlights risks of over-reliance on LLMs, including shallow exploration and negative creative outcomes. We present FlexMind, an AI-augmented system that scaffolds iterative exploration of ideas, tradeoffs, and mitigations. FlexMind exposes users to a broad set of ideas while enabling a lightweight transition into deeper engagement. In a study comparing ideation with FlexMind to ChatGPT, participants generated higher-quality ideas with FlexMind, due to both broader exposure and deeper engagement with tradeoffs. By scaffolding ideation across breadth, depth, and reflective evaluation, FlexMind empowers users to surface ideas that might otherwise go unnoticed or be prematurely discarded.

cs.HC

Scaffolding Flexible Ideation Workflows with AI in Creative Problem-Solving

Divergent thinking in the ideation stage of creative problem-solving demands that individuals explore a broad design space. Yet this exploration rarely follows a neat, linear sequence; problem-solvers constantly shift among searching, creating, and evaluating ideas. Existing interfaces either impose rigid, step-by-step workflows or permit unguided free-form exploration. To strike a balance between flexibility and guidance for augmenting people's efficiency and creativity, we introduce a human-AI collaborative workflow that supports a fluid ideation process. The system surfaces three opt-in aids: (1) high-level schemas to uncover alternative ideas, (2) risk analysis with mitigation suggestions, and (3) steering system-generated suggestions. Users can invoke these supports at any moment, allowing seamless back-and-forth movement among design actions to maintain creative momentum.

cs.HC

From Overload to Insight: Scaffolding Creative Ideation through Structuring Inspiration

Creative ideation relies on exploring diverse stimuli, but the overwhelming abundance of information often makes it difficult to identify valuable insights or reach the `aha' moment. Traditional methods for accessing design stimuli lack organization and fail to support users in discovering promising opportunities within large idea spaces. In this position paper, we explore how AI can be leveraged to structure, organize, and surface relevant stimuli, guiding users in both exploring idea spaces and mapping insights back to their design challenges.

cs.HC

BioSpark: Beyond Analogical Inspiration to LLM-augmented Transfer

We present BioSpark, a system for analogical innovation designed to act as a creativity partner in reducing the cognitive effort in finding, mapping, and creatively adapting diverse inspirations. While prior approaches have focused on initial stages of finding inspirations, BioSpark uses LLMs embedded in a familiar, visual, Pinterest-like interface to go beyond inspiration to supporting users in identifying the key solution mechanisms, transferring them to the problem domain, considering tradeoffs, and elaborating on details and characteristics. To accomplish this BioSpark introduces several novel contributions, including a tree-of-life enabled approach for generating relevant and diverse inspirations, as well as AI-powered cards including 'Sparks' for analogical transfer; 'Trade-offs' for considering pros and cons; and 'Q&A' for deeper elaboration. We evaluated BioSpark through workshops with professional designers and a controlled user study, finding that using BioSpark led to a greater number of generated ideas; those ideas being rated higher in creative quality; and more diversity in terms of biological inspirations used than a control condition. Our results suggest new avenues for creativity support tools embedding AI in familiar interaction paradigms for designer workflows.

cs.HC

Inkspire: Supporting Design Exploration with Generative AI through Analogical Sketching

With recent advancements in the capabilities of Text-to-Image (T2I) AI models, product designers have begun experimenting with them in their work. However, T2I models struggle to interpret abstract language and the current user experience of T2I tools can induce design fixation rather than a more iterative, exploratory process. To address these challenges, we developed Inkspire, a sketch-driven tool that supports designers in prototyping product design concepts with analogical inspirations and a complete sketch-to-design-to-sketch feedback loop. To inform the design of Inkspire, we conducted an exchange session with designers and distilled design goals for improving T2I interactions. In a within-subjects study comparing Inkspire to ControlNet, we found that Inkspire supported designers with more inspiration and exploration of design ideas, and improved aspects of the co-creative process by allowing designers to effectively grasp the current state of the AI to guide it towards novel design intentions.

cs.HC

Next Steps for Human-Centered Generative AI: A Technical Perspective

Through iterative, cross-disciplinary discussions, we define and propose next-steps for Human-centered Generative AI (HGAI). We contribute a comprehensive research agenda that lays out future directions of Generative AI spanning three levels: aligning with human values; assimilating human intents; and augmenting human abilities. By identifying these next-steps, we intend to draw interdisciplinary research teams to pursue a coherent set of emergent ideas in HGAI, focusing on their interested topics while maintaining a coherent big picture of the future work landscape.

cs.HC

BioSpark: An End-to-End Generative System for Biological-Analogical Inspirations and Ideation

Nature is often used to inspire solutions for complex engineering problems, but achieving its full potential is challenging due to difficulties in discovering relevant analogies and synthesizing from them. Here, we present an end-to-end system, BioSpark, that generates biological-analogical mechanisms and provides an interactive interface to comprehend and synthesize from them. BioSpark pipeline starts with a small seed set of mechanisms and expands it using an iteratively constructed taxonomic hierarchies, overcoming data sparsity in manual expert curation and limited conceptual diversity in automated analogy generation via LLMs. The interface helps designers with recognizing and understanding relevant analogs to design problems using four main interaction features. We evaluate the biological-analogical mechanism generation pipeline and showcase the value of BioSpark through case studies. We end with discussion and implications for future work in this area.

cs.HC

Generative AI for Product Design: Getting the Right Design and the Design Right

Generative AI (GenAI) models excel in their ability to recognize patterns in existing data and generate new and unexpected content. Recent advances have motivated applications of GenAI tools (e.g., Stable Diffusion, ChatGPT) to professional practice across industries, including product design. While these generative capabilities may seem enticing on the surface, certain barriers limit their practical application for real-world use in industry settings. In this position paper, we articulate and situate these barriers within two phases of the product design process, namely "getting the right design" and "getting the design right," and propose a research agenda to stimulate discussions around opportunities for realizing the full potential of GenAI tools in product design.

cs.HC