arXiv subjects

Niels van Berkel

Publications and source records attributed to Niels van Berkel.

At least 19 recordsLinked to original sources

arXiv2026

From Voice to Value: Leveraging AI to Enhance Spoken Online Reviews on the Go

Online reviews help people make better decisions. Review platforms usually depend on typed input, where leaving a good review requires significant effort because users must carefully organize and articulate their thoughts. This may discourage users from leaving comprehensive and high-quality reviews, especially when they are on the go. To address this challenge, we developed Vocalizer, a mobile application that enables users to provide reviews through voice input, with enhancements from a large language model (LLM). In a longitudinal study, we analysed user interactions with the app, focusing on AI-driven features that help refine and improve reviews. Our findings show that users frequently utilized the AI agent to add more detailed information to their reviews. We also show how interactive AI features can improve users self-efficacy and willingness to share reviews online. Finally, we discuss the opportunities and challenges of integrating AI assistance into review-writing systems.

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arXiv2026

Graphing the Everyday: A Neurosymbolic Approach to Eliciting Routines for Just-In-Time Adaptive Interventions

Just-In-Time Adaptive Interventions (JITAIs) increasingly rely on conversational agents to elicit user routines, yet translating fluid human dialogue into rigid schedule data remains a significant challenge. We conducted a qualitative investigation of a neurosymbolic pipeline, combining Large Language Models (LLMs) with a Neo4j knowledge graph, to map unstructured verbal narratives into actionable interventions. Through human-centric evaluation using natural-language playbacks, we identified a critical "mental-model gap," where the linear extraction of LLMs clashes with hierarchical, non-linear human storytelling, causing severe entity fragmentation. Furthermore, we articulate an "ecological mismatch," demonstrating that algorithmic schedule availability frequently ignores the user's fluctuating psychological receptivity and physical energy levels. To resolve these tensions, we propose actionable design heuristics, including routine piggybacking, adaptive negotiation, and scalable transparency. Ultimately, these guidelines provide a foundational framework for evolving rigid schedule-trackers into empathetic, context-aware proactive agents capable of supporting long-term health behavior change.

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arXiv2026

Understanding, Challenging, and Demystifying Perceptions of Gig Worker Vulnerabilities

Across service domains, platform-based gig workers often face a wide range of severe yet hidden vulnerabilities, including opaque pay practices, illusions of flexibility, health and safety risks, and privacy violations. To the general public and inexperienced workers such latent vulnerabilities remain largely unknown and concealed by intentional platform design that gives illusions of adequate labor protections, or $\textit{myths}$. This study examines how workers perceive (and shift their beliefs away from) five commonly held misconceptions regarding gig worker vulnerabilities. In $Phase~I$, crowdworkers ($N~=~236$) rated their agreement with five common myths surrounding vulnerabilities in gig work:$~227$ of them believed one or more myth(s). In $Phase~II$, we challenged these workers to defend their views by presenting an expert- or LLM-generated counterargument. Our findings show workers' underexposure to personal and shared vulnerabilities of gig work, revealing a knowledge gap where persuasive interventions can scalably raise awareness around such hidden labor conditions. We reflect on the effectiveness of different persuasion strategies and discuss implications for promoting more accurate public perceptions that support collective bargaining of workers' rights.

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arXiv2026

Who Gets to Interpret the Workout? User Tensions with AI-Generated Fitness Feedback

Fitness tracking platforms increasingly integrate generative AI to interpret activity data, such as Strava's Athlete Intelligence. These integrations raise questions about how athletes engage with AI-supported fitness self-tracking. We analyzed 297 Reddit threads and 5,692 comments from r/Strava following the company's launch of AI features to examine user reactions to AI-generated fitness feedback. Our findings revealed four recurring tensions: (1) numerical evaluation versus contextual understanding; (2) isolated session summaries versus ongoing training narratives; (3) a fixed AI tone versus diverse emotional states; and (4) a single AI voice versus different athletic types. Across these tensions, users resisted AI feedback that constrained interpretations of their own lived experiences. These findings shed light on the implicit challenges of integrating AI into self-tracking platforms. We conclude with implications for the design of AI-supported self-tracking systems that preserve interpretive openness and user agency.

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arXiv2026

PlantWhisperer: Designing Conversational AI to Support Plant Care

Research in Human-Computer Interaction (HCI) has shown that caring for others, including both humans (e.g., close friends) and computers (e.g., Tamagotchi), can have a positive effect on people's wellbeing. However, we know less about the potential role of conversational AI in such settings. In this work, we explore how AI chatbots can support plant care and, in turn, positively influence people's well-being. We developed a mobile application that allows users to `talk' to their plants via chatbots. We evaluated the application with ten participants and conducted semi-structured interviews based on Seligman's PERMA model, which identifies pillars of psychological well-being. Our findings suggest positive effects, with participants reflecting on a sense of connection to their plants and corresponding feelings of accomplishment. While our findings suggest that participants were generally positive about the app, they also raised concerns about the diverse preferences and expectations of users regarding interactions with chatbots representing plants.

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arXiv2026

Embodied AI Agents for Team Collaboration in Co-located Blue-Collar Work

Blue-collar work is often highly collaborative, embodied, and situated in shared physical environments, yet most research on collaborative AI has focused on white-collar work. This position paper explores how the embodied nature of AI agents can support team collaboration and communication in co-located blue-collar workplaces. From the context of our newly started CAI-BLUE research project, we present two speculative scenarios from industrial and maintenance contexts that illustrate how embodied AI agents can support shared situational awareness and facilitate inclusive communication across experience levels. We outline open questions related to embodied AI agent design around worker inclusion, agency, transformation of blue-collar collaboration practices over time, and forms of acceptable AI embodiments. We argue that embodiment is not just an aesthetic choice but should become a socio-material design strategy of AI systems in blue-collar workplaces.

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arXiv2026

Chaplains' Reflections on the Design and Usage of AI for Conversational Care

Despite growing recognition that responsible AI requires domain knowledge, current work on conversational AI primarily draws on clinical expertise that prioritises diagnosis and intervention. However, much of everyday emotional support needs occur in non-clinical contexts, and therefore requires different conversational approaches. We examine how chaplains, who guide individuals through personal crises, grief, and reflection, perceive and engage with conversational AI. We recruited eighteen chaplains to build AI chatbots. While some chaplains viewed chatbots with cautious optimism, the majority expressed limitations of chatbots' ability to support everyday well-being. Our analysis reveals how chaplains perceive their pastoral care duties and areas where AI chatbots fall short, along the themes of Listening, Connecting, Carrying, and Wanting. These themes resonate with the idea of attunement, recently highlighted as a relational lens for understanding the delicate experiences care technologies provide. This perspective informs chatbot design aimed at supporting well-being in non-clinical contexts.

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arXiv2026

Polite But Boring? Trade-offs Between Engagement and Psychological Reactance to Chatbot Feedback Styles

As conversational agents become increasingly common in behaviour change interventions, understanding optimal feedback delivery mechanisms becomes increasingly important. However, choosing a style that both lessens psychological reactance (perceived threats to freedom) while simultaneously eliciting feelings of surprise and engagement represents a complex design problem. We explored how three different feedback styles: 'Direct', 'Politeness', and 'Verbal Leakage' (slips or disfluencies to reveal a desired behaviour) affect user perceptions and behavioural intentions. Matching expectations from literature, the 'Direct' chatbot led to lower behavioural intentions and higher reactance, while the 'Politeness' chatbot evoked higher behavioural intentions and lower reactance. However, 'Politeness' was also seen as unsurprising and unengaging by participants. In contrast, 'Verbal Leakage' evoked reactance, yet also elicited higher feelings of surprise, engagement, and humour. These findings highlight that effective feedback requires navigating trade-offs between user reactance and engagement, with novel approaches such as 'Verbal Leakage' offering promising alternative design opportunities.

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arXiv2026

Watching AI Think: User Perceptions of Visible Thinking in Chatbots

People increasingly turn to conversational agents such as ChatGPT to seek guidance for their personal problems. As these systems grow in capability, many now display elements of "thinking": short reflective statements that reveal a model's intentions or values before responding. While initially introduced to promote transparency, such visible thinking can also anthropomorphise the agent and shape user expectations. Yet little is known about how these displays affect user perceptions in help-seeking contexts. We conducted a 3 x 2 mixed design experiment examining the impact of 'Thinking Content' (None, Emotionally-Supportive, Expertise-Supportive) and 'Conversation Context' (Habit-related vs. Feelings-related problems) on users' perceptions of empathy, warmth, competence, and engagement. Participants interacted with a chatbot that either showed no visible thinking or presented value-oriented reflections prior to its response. Our findings contribute to understanding how thinking transparency influences user experience in supportive dialogues, and offer implications for designing conversational agents that communicate intentions in sensitive, help-seeking scenarios.

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arXiv2025

Confirmation Bias as a Cognitive Resource in LLM-Supported Deliberation

Large language models (LLMs) are increasingly used in group decision-making, but their influence risks fostering conformity and reducing epistemic vigilance. Drawing on the Argumentative Theory of Reasoning, we argue that confirmation bias, often seen as detrimental, can be harnessed as a resource when paired with critical evaluation. We propose a three-step process in which individuals first generate ideas independently, then use LLMs to refine and articulate them, and finally engage with LLMs as epistemic provocateurs to anticipate group critique. This framing positions LLMs as tools for scaffolding disagreement, helping individuals prepare for more productive group discussions.

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arXiv2025

Reflecting Human Values in XAI: Emotional and Reflective Benefits in Creativity Support Tools

In this workshop paper, we discuss the potential for measures of user-centric benefits (such as emotional well-being) that could be explored when evaluating explainable AI (XAI) systems within the arts. As a background to this, we draw from our recent review of creativity support tool (CST) evaluations, that found a paucity of studies evaluating CSTs for user-centric measures that benefit the user themselves. Specifically, we discuss measures of: (1) developing intrinsic abilities, (2) emotional well-being, (3) self-reflection, and (4) self-perception. By discussing these user-centric measures within the context of XAI and the arts, we wish to provoke discussion regarding the potential of such measures.

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arXiv2025

Towards Sustainable Creativity Support: An Exploratory Study on Prompt Based Image Generation

Creativity is a valuable human skill that has long been augmented through both analog and digital tools. Recent progress in generative AI, such as image generation, provides a disruptive technological solution to supporting human creativity further and helping humans generate solutions faster. While AI image generators can help to rapidly visualize ideas based on user prompts, the use of such AI systems has also been critiqued due to their considerable energy usage. In this paper, we report on a user study (N = 24) to understand whether energy consumption can be reduced without impeding on the tool's perceived creativity support. Our results highlight that, for example, a main effect of (image generation) condition on energy consumption, and index of creativity support per prompt but not per task, which seem mainly attributed to image quantity per prompt. We provide details of our analysis on the relation between energy usage, creativity support, and prompting behavior, including attitudes towards designing with AI and its environmental impact.

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arXiv2025

Exploring the Alignment of Perceived and Measured Sleep Quality with Working Memory using Consumer Wearables

Wearable devices offer detailed sleep-tracking data. However, whether this information enhances our understanding of sleep or simply quantifies already-known patterns remains unclear. This work explores the relationship between subjective sleep self-assessments and sensor data from an Oura ring over 4--8 weeks in-the-wild. 29 participants rated their sleep quality daily compared to the previous night and completed a working memory task. Our findings reveal that differences in REM sleep, nocturnal heart rate, N-Back scores, and bedtimes highly predict sleep self-assessment in significance and effect size. For N-Back performance, REM sleep duration, prior night's REM sleep, and sleep self-assessment are the strongest predictors. We demonstrate that self-report sensitivity towards sleep markers differs among participants. We identify three groups, highlighting that sleep trackers provide more information gain for some users than others. Additionally, we make all experiment data publicly available.

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arXiv2025

The Impact of a Chatbot's Ephemerality-Framing on Self-Disclosure Perceptions

Self-disclosure, the sharing of one's thoughts and feelings, is affected by the perceived relationship between individuals. While chatbots are increasingly used for self-disclosure, the impact of a chatbot's framing on users' self-disclosure remains under-explored. We investigated how a chatbot's description of its relationship with users, particularly in terms of ephemerality, affects self-disclosure. Specifically, we compared a Familiar chatbot, presenting itself as a companion remembering past interactions, with a Stranger chatbot, presenting itself as a new, unacquainted entity in each conversation. In a mixed factorial design, participants engaged with either the Familiar or Stranger chatbot in two sessions across two days, with one conversation focusing on Emotional- and another Factual-disclosure. When Emotional-disclosure was sought in the first chatting session, Stranger-condition participants felt more comfortable self-disclosing. However, when Factual-disclosure was sought first, these differences were replaced by more enjoyment among Familiar-condition participants. Qualitative findings showed Stranger afforded anonymity and reduced judgement, whereas Familiar sometimes felt intrusive unless rapport was built via low-risk Factual-disclosure.

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arXiv2025

Beyond Productivity: Rethinking the Impact of Creativity Support Tools

Creativity Support Tools (CSTs) are widely used across diverse creative domains, with generative AI recently increasing the abilities of CSTs. To better understand how the success of CSTs is determined in the literature, we conducted a review of outcome measures used in CST evaluations. Drawing from (n=173) CST evaluations in the ACM Digital Library, we identified the metrics commonly employed to assess user interactions with CSTs. Our findings reveal prevailing trends in current evaluation practices, while exposing underexplored measures that could broaden the scope of future research. Based on these results, we argue for a more holistic approach to evaluating CSTs, encouraging the HCI community to consider not only user experience and the quality of the generated output, but also user-centric aspects such as self-reflection and well-being as critical dimensions of assessment. We also highlight a need for validated measures specifically suited to the evaluation of generative AI in CSTs.

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arXiv2025

Distributed Cognition for AI-supported Remote Operations: Challenges and Research Directions

This paper investigates the impact of artificial intelligence integration on remote operations, emphasising its influence on both distributed and team cognition. As remote operations increasingly rely on digital interfaces, sensors, and networked communication, AI-driven systems transform decision-making processes across domains such as air traffic control, industrial automation, and intelligent ports. However, the integration of AI introduces significant challenges, including the reconfiguration of human-AI team cognition, the need for adaptive AI memory that aligns with human distributed cognition, and the design of AI fallback operators to maintain continuity during communication disruptions. Drawing on theories of distributed and team cognition, we analyse how cognitive overload, loss of situational awareness, and impaired team coordination may arise in AI-supported environments. Based on real-world intelligent port scenarios, we propose research directions that aim to safeguard human reasoning and enhance collaborative decision-making in AI-augmented remote operations.

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arXiv2025

Speech Command + Speech Emotion: Exploring Emotional Speech Commands as a Compound and Playful Modality

In an era of human-computer interaction with increasingly agentic AI systems capable of connecting with users conversationally, speech is an important modality for commanding agents. By recognizing and using speech emotions (i.e., how a command is spoken), we can provide agents with the ability to emotionally accentuate their responses and socially enrich users' perceptions and experiences. To explore the concept and impact of speech emotion commands on user perceptions, we realized a prototype and conducted a user study (N = 14) where speech commands are used to steer two vehicles in a minimalist and retro game style implementation. While both agents execute user commands, only one of the agents uses speech emotion information to adapt its execution behavior. We report on differences in how users perceived each agent, including significant differences in stimulation and dependability, outline implications for designing interactions with agents using emotional speech commands, and provide insights on how users consciously emote, which we describe as "voice acting".

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arXiv2025

Chatbots for Data Collection in Surveys: A Comparison of Four Theory-Based Interview Probes

Surveys are a widespread method for collecting data at scale, but their rigid structure often limits the depth of qualitative insights obtained. While interviews naturally yield richer responses, they are challenging to conduct across diverse locations and large participant pools. To partially bridge this gap, we investigate the potential of using LLM-based chatbots to support qualitative data collection through interview probes embedded in surveys. We assess four theory-based interview probes: descriptive, idiographic, clarifying, and explanatory. Through a split-plot study design (N=64), we compare the probes' impact on response quality and user experience across three key stages of HCI research: exploration, requirements gathering, and evaluation. Our results show that probes facilitate the collection of high-quality survey data, with specific probes proving effective at different research stages. We contribute practical and methodological implications for using chatbots as research tools to enrich qualitative data collection.

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