arXiv subjects

S. Christofides

Publications and source records attributed to S. Christofides.

4 recordsLinked to original sources

arXiv2023

Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing

Customer experience plays a critical role for a profitable organisation or company. A satisfied customer for a company corresponds to higher rates of customer retention, and better representation in the market. One way to improve customer experience is to optimize the functionality of its call center. In this work, we have collaborated with the largest provider of telecommunications and Internet access in the country, and we formulate the customer-agent pairing problem as a machine learning problem. The proposed learning-based method causes a significant improvement in performance of about $215\%$ compared to a rule-based method.

cs.LG↗

arXiv2003

Gamma radiation measurements and dose rates in commercially-used natural tiling rocks (granites)

The gamma radiation in samples of a variety of natural tiling rocks (granites) imported in Cyprus for use in the building industry was measured, employing high-resolution gamma-ray spectroscopy. The rock samples were pulverized, sealed in 1 litre plastic Marinelli beakers, and measured in the laboratory with an accumulating time between 10 and 14 hours each. From the measured gamma-ray spectra, activity concentrations were determined for Th-232 (range from 1 to 906 Bq/kg), U-238 (from 1 to 588 Bq/kg) and K-40 (from 50 to 1606 Bq/kg). The total absorbed dose rates in air calculated from the concentrations of the three radionuclides, Th-232 and U-238 series and K-40, ranged from 7 to 1209 nGy/h for full utilization of the materials, from 4 to 605 nGy/h for half utilization and from 2 to 302 nGy/h for one quarter utilization. The total effective dose rates per person indoors were determined to be between 0.02 to 2.97 mSv/y for half utilization of the materials. Applying dose criteria recently recommended by the EU for superficial materials, 25 of the samples meet the exemption dose limit of 0.3 mSv/y, two of them meet the upper dose limit of 1 mSv/y and only one exceeds clearly this limit.

physics.med-ph↗

arXiv2003

Indoor radon (Rn-222) concentration measurements in Cyprus using high-sensitivity portable detectors

Using high--sensitivity radon (Rn-222) portable detectors (passive electronic devices of the type RADIM3), the airborne Rn-222 concentration in the interior of various Cypriot buildings and dwellings was measured. For each preselected building and dwelling, a calibrated detector was put into a closed room, and the Rn-222 concentration was registered in sampling intervals of 2 to 4 hours for a total counting time of typically 48 hours. Rn-222 activity concentrations were found to be in the range of 6.2 to 102.8 Bq/m**3, with an overall arithmetic mean value of (19.3 +- 14.7) Bq/m**3. This value is by a factor of two below the world average (population-weighted) value of 39 Bq/m**3. The total annual effective dose equivalent to the Cypriot population was calculated to be between 0.16 and 2.6 mSv with an overall arithmetic mean value of (0.49 +- 0.37) mSv.

physics.med-ph↗

arXiv2002

Gamma-ray measurements of naturally occurring radioactive samples from Cyprus characteristic geological rocks

Using high-resolution gamma-ray spectroscopy, the terrestrial gamma radiation in all the predominant types of geological rock formations appearing in Cyprus was measured. Soil samples were collected from each rock type, sealed in 1-litre plastic Marinelli beakers, and measured in the laboratory for 24 hours each. From the measured gamma-ray spectra, activity concentrations were determined for Th-232 (range from 1.3 to 52.8 Bq/kg), U-238 (from 0.9 to 90.3 Bq/kg) and K-40 (from 13 to 894 Bq/kg). Elemental concentrations mean values of (2.8 +- 0.7) ppm, (1.3 +- 0.3) ppm and (0.6 +- 0.1) % were extracted, for thorium, uranium and potassium, respectively. Absorbed dose rates in air outdoors were calculated to be in the range of 0.1-50 nGy/h, depending on the geological features, with an overall mean value of (14.7 +- 7.3) nGy/h. The corresponding effective dose rates per person outdoors were estimated to be between 0.1 and 61.4 microSv/y, assuming a 20% occupancy factor.

physics.med-ph↗