arXiv subjects

Zhou Yu

Publications and source records attributed to Zhou Yu.

At least 217 records · Page 12Linked to original sources

arXiv2021

Towards Emotional Support Dialog Systems

Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help to effectively provide support. However, due to the lack of a well-designed task and corpora of effective emotional support conversations, research on building emotional support into dialog systems remains untouched. In this paper, we define the Emotional Support Conversation (ESC) task and propose an ESC Framework, which is grounded on the Helping Skills Theory. We construct an Emotion Support Conversation dataset (ESConv) with rich annotation (especially support strategy) in a help-seeker and supporter mode. To ensure a corpus of high-quality conversations that provide examples of effective emotional support, we take extensive effort to design training tutorials for supporters and several mechanisms for quality control during data collection. Finally, we evaluate state-of-the-art dialog models with respect to the ability to provide emotional support. Our results show the importance of support strategies in providing effective emotional support and the utility of ESConv in training more emotional support systems.

cs.CL↗

arXiv2021

Leveraging Slot Descriptions for Zero-Shot Cross-Domain Dialogue State Tracking

Zero-shot cross-domain dialogue state tracking (DST) enables us to handle task-oriented dialogue in unseen domains without the expense of collecting in-domain data. In this paper, we propose a slot description enhanced generative approach for zero-shot cross-domain DST. Specifically, our model first encodes dialogue context and slots with a pre-trained self-attentive encoder, and generates slot values in an auto-regressive manner. In addition, we incorporate Slot Type Informed Descriptions that capture the shared information across slots to facilitate cross-domain knowledge transfer. Experimental results on the MultiWOZ dataset show that our proposed method significantly improves existing state-of-the-art results in the zero-shot cross-domain setting.

cs.CL↗

arXiv2021

LEGOEval: An Open-Source Toolkit for Dialogue System Evaluation via Crowdsourcing

We present LEGOEval, an open-source toolkit that enables researchers to easily evaluate dialogue systems in a few lines of code using the online crowdsource platform, Amazon Mechanical Turk. Compared to existing toolkits, LEGOEval features a flexible task design by providing a Python API that maps to commonly used React.js interface components. Researchers can personalize their evaluation procedures easily with our built-in pages as if playing with LEGO blocks. Thus, LEGOEval provides a fast, consistent method for reproducing human evaluation results. Besides the flexible task design, LEGOEval also offers an easy API to review collected data.

cs.AI↗

arXiv2021

Alternating Recurrent Dialog Model with Large-scale Pre-trained Language Models

Existing dialog system models require extensive human annotations and are difficult to generalize to different tasks. The recent success of large pre-trained language models such as BERT and GPT-2 (Devlin et al., 2019; Radford et al., 2019) have suggested the effectiveness of incorporating language priors in down-stream NLP tasks. However, how much pre-trained language models can help dialog response generation is still under exploration. In this paper, we propose a simple, general, and effective framework: Alternating Roles Dialog Model (ARDM). ARDM models each speaker separately and takes advantage of the large pre-trained language model. It requires no supervision from human annotations such as belief states or dialog acts to achieve effective conversations. ARDM outperforms or is on par with state-of-the-art methods on two popular task-oriented dialog datasets: CamRest676 and MultiWOZ. Moreover, we can generalize ARDM to more challenging, non-collaborative tasks such as persuasion. In persuasion tasks, ARDM is capable of generating human-like responses to persuade people to donate to a charity.

cs.CL↗

arXiv2021

TextGAIL: Generative Adversarial Imitation Learning for Text Generation

Generative Adversarial Networks (GANs) for text generation have recently received many criticisms, as they perform worse than their MLE counterparts. We suspect previous text GANs' inferior performance is due to the lack of a reliable guiding signal in their discriminators. To address this problem, we propose a generative adversarial imitation learning framework for text generation that uses large pre-trained language models to provide more reliable reward guidance. Our approach uses contrastive discriminator, and proximal policy optimization (PPO) to stabilize and improve text generation performance. For evaluation, we conduct experiments on a diverse set of unconditional and conditional text generation tasks. Experimental results show that TextGAIL achieves better performance in terms of both quality and diversity than the MLE baseline. We also validate our intuition that TextGAIL's discriminator demonstrates the capability of providing reasonable rewards with an additional task.

cs.CL↗

arXiv2021

DEUX: An Attribute-Guided Framework for Sociable Recommendation Dialog Systems

It is important for sociable recommendation dialog systems to perform as both on-task content and social content to engage users and gain their favor. In addition to understand the user preferences and provide a satisfying recommendation, such systems must be able to generate coherent and natural social conversations to the user. Traditional dialog state tracking cannot be applied to such systems because it does not track the attributes in the social content. To address this challenge, we propose DEUX, a novel attribute-guided framework to create better user experiences while accomplishing a movie recommendation task. DEUX has a module that keeps track of the movie attributes (e.g., favorite genres, actors,etc.) in both user utterances and system responses. This allows the system to introduce new movie attributes in its social content. Then, DEUX has multiple values for the same attribute type which suits the recommendation task since a user may like multiple genres, for instance. Experiments suggest that DEUX outperforms all the baselines on being more consistent, fitting the user preferences better, and providing a more engaging chat experience. Our approach can be used for any similar problems of sociable task-oriented dialog system.

cs.CL↗

arXiv2021

Ethereum Name Service: the Good, the Bad, and the Ugly

DNS has always been criticized for its inherent design flaws, making the system vulnerable to kinds of attacks. Besides, DNS domain names are not fully controlled by the users, which can be easily taken down by the authorities and registrars. Since blockchain has its unique properties like immutability and decentralization, it seems to be promising to build a decentralized name service on blockchain. Ethereum Name Service (ENS), as a novel name service built atop Etheruem, has received great attention from the community. Yet, no existing work has systematically studied this emerging system, especially the security issues and misbehaviors in ENS. To fill the void, we present the first large-scale study of ENS by collecting and analyzing millions of event logs related to ENS. We characterize the ENS system from a number of perspectives. Our findings suggest that ENS is showing gradually popularity during its four years' evolution, mainly due to its distributed and open nature that ENS domain names can be set to any kinds of records, even censored and malicious contents. We have identified several security issues and misbehaviors including traditional DNS security issues and new issues introduced by ENS smart contracts. Attackers are abusing the system with thousands of squatting ENS names, a number of scam blockchain addresses and malicious websites, etc. Our exploration suggests that our community should invest more effort into the detection and mitigation of issues in Blockchain-based Name Services towards building an open and trustworthy name service.

cs.CR↗

arXiv2021

A Student-Teacher Architecture for Dialog Domain Adaptation under the Meta-Learning Setting

Numerous new dialog domains are being created every day while collecting data for these domains is extremely costly since it involves human interactions. Therefore, it is essential to develop algorithms that can adapt to different domains efficiently when building data-driven dialog models. The most recent researches on domain adaption focus on giving the model a better initialization, rather than optimizing the adaptation process. We propose an efficient domain adaptive task-oriented dialog system model, which incorporates a meta-teacher model to emphasize the different impacts between generated tokens with respect to the context. We first train our base dialog model and meta-teacher model adversarially in a meta-learning setting on rich-resource domains. The meta-teacher learns to quantify the importance of tokens under different contexts across different domains. During adaptation, the meta-teacher guides the dialog model to focus on important tokens in order to achieve better adaptation efficiency. We evaluate our model on two multi-domain datasets, MultiWOZ and Google Schema-Guided Dialogue, and achieve state-of-the-art performance.

cs.CL↗

arXiv2021

Reaction front development from ignition spots in n-heptane/air mixtures: low-temperature chemistry effects induced by ultrafine water droplet evaporation

Effects of low-temperature chemistry induced by ultrafine water droplet evaporation on reaction front development from an ignition spot with temperature gradient are studied in this work. The Eulerian-Eulerian method is used to simulate the gas-liquid two-phase reactive flows and the physical model is one-dimensional spherical reactor with stoichiometric gaseous n-heptane/air mixture and ultrafine monodisperse water droplets (initial diameter 5 micrometres). Homogeneous ignitions of two-phase mixtures are first simulated. The water droplets can complete evaporation in the reactor prior to ignition, and hence pronouncedly reduce gas temperature, which may induce the low-chemistry reactions. It is found that the turnover temperature for negative temperature coefficient range increases with droplet volume fraction. Three-stage ignitions are present when the volume fraction is beyond a critical value, i.e., low-temperature, intermediate-temperature, and high-temperature ignitions. The chemical explosive mode analysis also confirms the low-chemistry reactions induced by the evaporation of ultrafine water droplets. Then reaction front development from an ignition spot with temperature gradient in two-phase mixtures is analysed based on one-dimensional simulations. Different modes for reaction front origin in the spot are identified, based on the initial gas temperature and lower turnover temperature. Specifically, the reaction front can be initiated at the left and right ends of the ignition spot, and inside it. Detailed reaction front developments corresponding to the above three modes are discussed. Besides, the pressure wave from high-temperature ignition is important, compared to those from low- and intermediate-chemistries.

physics.flu-dyn↗

arXiv2021

UC2: Universal Cross-lingual Cross-modal Vision-and-Language Pre-training

Vision-and-language pre-training has achieved impressive success in learning multimodal representations between vision and language. To generalize this success to non-English languages, we introduce UC2, the first machine translation-augmented framework for cross-lingual cross-modal representation learning. To tackle the scarcity problem of multilingual captions for image datasets, we first augment existing English-only datasets with other languages via machine translation (MT). Then we extend the standard Masked Language Modeling and Image-Text Matching training objectives to multilingual setting, where alignment between different languages is captured through shared visual context (i.e, using image as pivot). To facilitate the learning of a joint embedding space of images and all languages of interest, we further propose two novel pre-training tasks, namely Masked Region-to-Token Modeling (MRTM) and Visual Translation Language Modeling (VTLM), leveraging MT-enhanced translated data. Evaluation on multilingual image-text retrieval and multilingual visual question answering benchmarks demonstrates that our proposed framework achieves new state-of-the-art on diverse non-English benchmarks while maintaining comparable performance to monolingual pre-trained models on English tasks.

cs.CV↗

arXiv2021

Action-Based Conversations Dataset: A Corpus for Building More In-Depth Task-Oriented Dialogue Systems

Existing goal-oriented dialogue datasets focus mainly on identifying slots and values. However, customer support interactions in reality often involve agents following multi-step procedures derived from explicitly-defined company policies as well. To study customer service dialogue systems in more realistic settings, we introduce the Action-Based Conversations Dataset (ABCD), a fully-labeled dataset with over 10K human-to-human dialogues containing 55 distinct user intents requiring unique sequences of actions constrained by policies to achieve task success. We propose two additional dialog tasks, Action State Tracking and Cascading Dialogue Success, and establish a series of baselines involving large-scale, pre-trained language models on this dataset. Empirical results demonstrate that while more sophisticated networks outperform simpler models, a considerable gap (50.8% absolute accuracy) still exists to reach human-level performance on ABCD.

cs.CL↗

arXiv2021

ChainCQG: Flow-Aware Conversational Question Generation

Conversational systems enable numerous valuable applications, and question-answering is an important component underlying many of these. However, conversational question-answering remains challenging due to the lack of realistic, domain-specific training data. Inspired by this bottleneck, we focus on conversational question generation as a means to generate synthetic conversations for training and evaluation purposes. We present a number of novel strategies to improve conversational flow and accommodate varying question types and overall fluidity. Specifically, we design ChainCQG as a two-stage architecture that learns question-answer representations across multiple dialogue turns using a flow propagation training strategy.ChainCQG significantly outperforms both answer-aware and answer-unaware SOTA baselines (e.g., up to 48% BLEU-1 improvement). Additionally, our model is able to generate different types of questions, with improved fluidity and coreference alignment.

cs.AI↗

arXiv2020

Continual Learning in Task-Oriented Dialogue Systems

Continual learning in task-oriented dialogue systems can allow us to add new domains and functionalities through time without incurring the high cost of a whole system retraining. In this paper, we propose a continual learning benchmark for task-oriented dialogue systems with 37 domains to be learned continuously in four settings, such as intent recognition, state tracking, natural language generation, and end-to-end. Moreover, we implement and compare multiple existing continual learning baselines, and we propose a simple yet effective architectural method based on residual adapters. Our experiments demonstrate that the proposed architectural method and a simple replay-based strategy perform comparably well but they both achieve inferior performance to the multi-task learning baseline, in where all the data are shown at once, showing that continual learning in task-oriented dialogue systems is a challenging task. Furthermore, we reveal several trade-offs between different continual learning methods in term of parameter usage and memory size, which are important in the design of a task-oriented dialogue system. The proposed benchmark is released together with several baselines to promote more research in this direction.

cs.CL↗

arXiv2020

Gunrock 2.0: A User Adaptive Social Conversational System

Gunrock 2.0 is built on top of Gunrock with an emphasis on user adaptation. Gunrock 2.0 combines various neural natural language understanding modules, including named entity detection, linking, and dialog act prediction, to improve user understanding. Its dialog management is a hierarchical model that handles various topics, such as movies, music, and sports. The system-level dialog manager can handle question detection, acknowledgment, error handling, and additional functions, making downstream modules much easier to design and implement. The dialog manager also adapts its topic selection to accommodate different users' profile information, such as inferred gender and personality. The generation model is a mix of templates and neural generation models. Gunrock 2.0 is able to achieve an average rating of 3.73 at its latest build from May 29th to June 4th.

cs.CL↗

arXiv2020

Deep Multimodal Neural Architecture Search

Designing effective neural networks is fundamentally important in deep multimodal learning. Most existing works focus on a single task and design neural architectures manually, which are highly task-specific and hard to generalize to different tasks. In this paper, we devise a generalized deep multimodal neural architecture search (MMnas) framework for various multimodal learning tasks. Given multimodal input, we first define a set of primitive operations, and then construct a deep encoder-decoder based unified backbone, where each encoder or decoder block corresponds to an operation searched from a predefined operation pool. On top of the unified backbone, we attach task-specific heads to tackle different multimodal learning tasks. By using a gradient-based NAS algorithm, the optimal architectures for different tasks are learned efficiently. Extensive ablation studies, comprehensive analysis, and comparative experimental results show that the obtained MMnasNet significantly outperforms existing state-of-the-art approaches across three multimodal learning tasks (over five datasets), including visual question answering, image-text matching, and visual grounding.

cs.CV↗

arXiv2020

Structured Attention for Unsupervised Dialogue Structure Induction

Inducing a meaningful structural representation from one or a set of dialogues is a crucial but challenging task in computational linguistics. Advancement made in this area is critical for dialogue system design and discourse analysis. It can also be extended to solve grammatical inference. In this work, we propose to incorporate structured attention layers into a Variational Recurrent Neural Network (VRNN) model with discrete latent states to learn dialogue structure in an unsupervised fashion. Compared to a vanilla VRNN, structured attention enables a model to focus on different parts of the source sentence embeddings while enforcing a structural inductive bias. Experiments show that on two-party dialogue datasets, VRNN with structured attention learns semantic structures that are similar to templates used to generate this dialogue corpus. While on multi-party dialogue datasets, our model learns an interactive structure demonstrating its capability of distinguishing speakers or addresses, automatically disentangling dialogues without explicit human annotation.

cs.CL↗

arXiv2020

INSPIRED: Toward Sociable Recommendation Dialog Systems

In recommendation dialogs, humans commonly disclose their preference and make recommendations in a friendly manner. However, this is a challenge when developing a sociable recommendation dialog system, due to the lack of dialog dataset annotated with such sociable strategies. Therefore, we present INSPIRED, a new dataset of 1,001 human-human dialogs for movie recommendation with measures for successful recommendations. To better understand how humans make recommendations in communication, we design an annotation scheme related to recommendation strategies based on social science theories and annotate these dialogs. Our analysis shows that sociable recommendation strategies, such as sharing personal opinions or communicating with encouragement, more frequently lead to successful recommendations. Based on our dataset, we train end-to-end recommendation dialog systems with and without our strategy labels. In both automatic and human evaluation, our model with strategy incorporation outperforms the baseline model. This work is a first step for building sociable recommendation dialog systems with a basis of social science theories.

cs.CL↗

arXiv2020

Code to Comment "Translation": Data, Metrics, Baselining & Evaluation

The relationship of comments to code, and in particular, the task of generating useful comments given the code, has long been of interest. The earliest approaches have been based on strong syntactic theories of comment-structures, and relied on textual templates. More recently, researchers have applied deep learning methods to this task, and specifically, trainable generative translation models which are known to work very well for Natural Language translation (e.g., from German to English). We carefully examine the underlying assumption here: that the task of generating comments sufficiently resembles the task of translating between natural languages, and so similar models and evaluation metrics could be used. We analyze several recent code-comment datasets for this task: CodeNN, DeepCom, FunCom, and DocString. We compare them with WMT19, a standard dataset frequently used to train state of the art natural language translators. We found some interesting differences between the code-comment data and the WMT19 natural language data. Next, we describe and conduct some studies to calibrate BLEU (which is commonly used as a measure of comment quality). using "affinity pairs" of methods, from different projects, in the same project, in the same class, etc; Our study suggests that the current performance on some datasets might need to be improved substantially. We also argue that fairly naive information retrieval (IR) methods do well enough at this task to be considered a reasonable baseline. Finally, we make some suggestions on how our findings might be used in future research in this area.

cs.SE↗