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arXiv · 1702.00210

Foreign-language Reviews: Help or Hindrance?

Scott A. Hale·Irene Eleta
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Abstract

The number and quality of user reviews greatly affects consumer purchasing decisions. While reviews in all languages are increasing, it is still often the case (especially for non-English speakers) that there are only a few reviews in a person's first language. Using an online experiment, we examine the value that potential purchasers receive from interfaces showing additional reviews in a second language. The results paint a complicated picture with both positive and negative reactions to the inclusion of foreign-language reviews. Roughly 26-28% of subjects clicked to see translations of the foreign-language content when given the opportunity, and those who did so were more likely to select the product with foreign-language reviews than those who did not.

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Scott A. Hale, Irene Eleta. 2017-02-01. Foreign-language Reviews: Help or Hindrance?. https://doi.org/10.1145/3025453.3025575

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