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arXiv · 2405.08831

Deceptive, Disruptive, No Big Deal: Japanese People React to Simulated Dark Commercial Patterns

Katie Seaborn·Tatsuya Itagaki·Mizuki Watanabe·Yijia Wang·Ping Geng·Takao Fujii·Yuto Mandai·Miu Kojima·Suzuka Yoshida
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Abstract

Dark patterns and deceptive designs (DPs) are user interface elements that trick people into taking actions that benefit the purveyor. Such designs are widely deployed, with special varieties found in certain nations like Japan that can be traced to global power hierarchies and the local socio-linguistic context of use. In this breaking work, we report on the first user study involving Japanese people (n=30) experiencing a mock shopping website injected with simulated DPs. We found that Alphabet Soup and Misleading Reference Pricing were the most deceptive and least noticeable. Social Proofs, Sneaking in Items, and Untranslation were the least deceptive but Untranslation prevented most from cancelling their account. Mood significantly worsened after experiencing the website. We contribute the first empirical findings on a Japanese consumer base alongside a scalable approach to evaluating user attitudes, perceptions, and behaviours towards DPs in an interactive context. We urge for more human participant research and ideally collaborations with industry to assess real designs in the wild.

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Katie Seaborn, Tatsuya Itagaki, Mizuki Watanabe, Yijia Wang, Ping Geng, Takao Fujii, Yuto Mandai, Miu Kojima, Suzuka Yoshida. 2024-05-14. Deceptive, Disruptive, No Big Deal: Japanese People React to Simulated Dark Commercial Patterns. https://doi.org/10.1145/3613905.3651099

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