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arXiv · 2508.10239

Breaking the Curse of Knowledge: Designing Personalized Jargon Support for Real-Time Online Meetings

Yifan Song·Yijun Liu·Wing Yee Au·Hon Yung Wong·Brian P. Bailey·Tal August
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Abstract

Cross-disciplinary communication is often hindered by specialized language (i.e., jargon) and uneven background knowledge. Recent advances in speech-to-text and large language models make it possible to provide jargon support during online meetings, but generic support (i.e., defining the same terms for everyone) can overwhelm listeners with definitions they do not need. We present ParseJargon, a system for personalized jargon support in real-time online meetings. We begin with an initial prototype to probe the use of single-sentence user profiles for personalization. We conducted a controlled study and showed that even this minimal personalization enhanced listeners' comprehension and engagement over generic support because of more precise jargon identification. Guided by insights from participants' feedback, we refined the system with more advanced personalization techniques, including in-session user feedback and portable glossary-based profiles. We evaluated how these techniques can further improve jargon identification precision using data collected in the controlled study to simulate personalization over time. We also conducted a latency test, complemented by a lightweight deployment, to analyze the system's real-time capability and usability.

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Yifan Song, Yijun Liu, Wing Yee Au, Hon Yung Wong, Brian P. Bailey, Tal August. 2025-08-13. Breaking the Curse of Knowledge: Designing Personalized Jargon Support for Real-Time Online Meetings. https://arxiv.org/abs/2508.10239

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