arXiv subjects

Yunyao Li

Publications and source records attributed to Yunyao Li.

At least 37 records · Page 2Linked to original sources

arXiv2024

Enhancing Discoverability in Enterprise Conversational Systems with Proactive Question Suggestions

Enterprise conversational AI systems are becoming increasingly popular to assist users in completing daily tasks such as those in marketing and customer management. However, new users often struggle to ask effective questions, especially in emerging systems with unfamiliar or evolving capabilities. This paper proposes a framework to enhance question suggestions in conversational enterprise AI systems by generating proactive, context-aware questions that try to address immediate user needs while improving feature discoverability. Our approach combines periodic user intent analysis at the population level with chat session-based question generation. We evaluate the framework using real-world data from the AI Assistant for Adobe Experience Platform (AEP), demonstrating the improved usefulness and system discoverability of the AI Assistant.

cs.CL↗

arXiv2024

Evaluation and Continual Improvement for an Enterprise AI Assistant

The development of conversational AI assistants is an iterative process with multiple components. As such, the evaluation and continual improvement of these assistants is a complex and multifaceted problem. This paper introduces the challenges in evaluating and improving a generative AI assistant for enterprises, which is under active development, and how we address these challenges. We also share preliminary results and discuss lessons learned.

cs.HC↗

arXiv2024

CoPrompter: User-Centric Evaluation of LLM Instruction Alignment for Improved Prompt Engineering

Ensuring large language models' (LLMs) responses align with prompt instructions is crucial for application development. Based on our formative study with industry professionals, the alignment requires heavy human involvement and tedious trial-and-error especially when there are many instructions in the prompt. To address these challenges, we introduce CoPrompter, a framework that identifies misalignment based on assessing multiple LLM responses with criteria. It proposes a method to generate evaluation criteria questions derived directly from prompt requirements and an interface to turn these questions into a user-editable checklist. Our user study with industry prompt engineers shows that CoPrompter improves the ability to identify and refine instruction alignment with prompt requirements over traditional methods, helps them understand where and how frequently models fail to follow user's prompt requirements, and helps in clarifying their own requirements, giving them greater control over the response evaluation process. We also present the design lessons to underscore our system's potential to streamline the prompt engineering process.

cs.HC↗

arXiv2024

Towards Cross-Cultural Machine Translation with Retrieval-Augmented Generation from Multilingual Knowledge Graphs

Translating text that contains entity names is a challenging task, as cultural-related references can vary significantly across languages. These variations may also be caused by transcreation, an adaptation process that entails more than transliteration and word-for-word translation. In this paper, we address the problem of cross-cultural translation on two fronts: (i) we introduce XC-Translate, the first large-scale, manually-created benchmark for machine translation that focuses on text that contains potentially culturally-nuanced entity names, and (ii) we propose KG-MT, a novel end-to-end method to integrate information from a multilingual knowledge graph into a neural machine translation model by leveraging a dense retrieval mechanism. Our experiments and analyses show that current machine translation systems and large language models still struggle to translate texts containing entity names, whereas KG-MT outperforms state-of-the-art approaches by a large margin, obtaining a 129% and 62% relative improvement compared to NLLB-200 and GPT-4, respectively.

cs.CL↗

arXiv2024

StorySparkQA: Expert-Annotated QA Pairs with Real-World Knowledge for Children's Story-Based Learning

Interactive story reading is a common parent-child activity, where parents expect to teach both language skills and real-world knowledge beyond the story. While increasing storytelling and reading systems have been developed for this activity, they often fail to infuse real-world knowledge into the conversation. This limitation can be attributed to the existing question-answering (QA) datasets used for children's education, upon which the systems are built, failing to capture the nuances of how education experts think when conducting interactive story reading activities. To bridge this gap, we design an annotation framework, empowered by existing knowledge graph to capture experts' annotations and thinking process, and leverage this framework to construct StorySparkQA dataset, which comprises 5,868 expert-annotated QA pairs with real-world knowledge. We conduct automated and human expert evaluations across various QA pair generation settings to demonstrate that our StorySparkQA can effectively support models in generating QA pairs that target real-world knowledge beyond story content. StorySparkQA is available at https://huggingface.co/datasets/NEU-HAI/StorySparkQA.

cs.CL↗

arXiv2024

RETAIN: Interactive Tool for Regression Testing Guided LLM Migration

Large Language Models (LLMs) are increasingly integrated into diverse applications. The rapid evolution of LLMs presents opportunities for developers to enhance applications continuously. However, this constant adaptation can also lead to performance regressions during model migrations. While several interactive tools have been proposed to streamline the complexity of prompt engineering, few address the specific requirements of regression testing for LLM Migrations. To bridge this gap, we introduce RETAIN (REgression Testing guided LLM migrAtIoN), a tool designed explicitly for regression testing in LLM Migrations. RETAIN comprises two key components: an interactive interface tailored to regression testing needs during LLM migrations, and an error discovery module that facilitates understanding of differences in model behaviors. The error discovery module generates textual descriptions of various errors or differences between model outputs, providing actionable insights for prompt refinement. Our automatic evaluation and empirical user studies demonstrate that RETAIN, when compared to manual evaluation, enabled participants to identify twice as many errors, facilitated experimentation with 75% more prompts, and achieves 12% higher metric scores in a given time frame.

cs.IR↗

arXiv2024

ConvKGYarn: Spinning Configurable and Scalable Conversational Knowledge Graph QA datasets with Large Language Models

The rapid advancement of Large Language Models (LLMs) and conversational assistants necessitates dynamic, scalable, and configurable conversational datasets for training and evaluation. These datasets must accommodate diverse user interaction modes, including text and voice, each presenting unique modeling challenges. Knowledge Graphs (KGs), with their structured and evolving nature, offer an ideal foundation for current and precise knowledge. Although human-curated KG-based conversational datasets exist, they struggle to keep pace with the rapidly changing user information needs. We present ConvKGYarn, a scalable method for generating up-to-date and configurable conversational KGQA datasets. Qualitative psychometric analyses confirm our method can generate high-quality datasets rivaling a popular conversational KGQA dataset while offering it at scale and covering a wide range of human-interaction configurations. We showcase its utility by testing LLMs on diverse conversations - exploring model behavior on conversational KGQA sets with different configurations grounded in the same KG fact set. Our results highlight the ability of ConvKGYarn to improve KGQA foundations and evaluate parametric knowledge of LLMs, thus offering a robust solution to the constantly evolving landscape of conversational assistants.

cs.CL↗

arXiv2024

APE: Active Learning-based Tooling for Finding Informative Few-shot Examples for LLM-based Entity Matching

Prompt engineering is an iterative procedure often requiring extensive manual effort to formulate suitable instructions for effectively directing large language models (LLMs) in specific tasks. Incorporating few-shot examples is a vital and effective approach to providing LLMs with precise instructions, leading to improved LLM performance. Nonetheless, identifying the most informative demonstrations for LLMs is labor-intensive, frequently entailing sifting through an extensive search space. In this demonstration, we showcase a human-in-the-loop tool called APE (Active Prompt Engineering) designed for refining prompts through active learning. Drawing inspiration from active learning, APE iteratively selects the most ambiguous examples for human feedback, which will be transformed into few-shot examples within the prompt. The demo recording can be found with the submission or be viewed at https://youtu.be/OwQ6MQx53-Y.

cs.CL↗

arXiv2024

Time Sensitive Knowledge Editing through Efficient Finetuning

Large Language Models (LLMs) have demonstrated impressive capability in different tasks and are bringing transformative changes to many domains. However, keeping the knowledge in LLMs up-to-date remains a challenge once pretraining is complete. It is thus essential to design effective methods to both update obsolete knowledge and induce new knowledge into LLMs. Existing locate-and-edit knowledge editing (KE) method suffers from two limitations. First, the post-edit LLMs by such methods generally have poor capability in answering complex queries that require multi-hop reasoning. Second, the long run-time of such locate-and-edit methods to perform knowledge edits make it infeasible for large scale KE in practice. In this paper, we explore Parameter-Efficient Fine-Tuning (PEFT) techniques as an alternative for KE. We curate a more comprehensive temporal KE dataset with both knowledge update and knowledge injection examples for KE performance benchmarking. We further probe the effect of fine-tuning on a range of layers in an LLM for the multi-hop QA task. We find that PEFT performs better than locate-and-edit techniques for time-sensitive knowledge edits.

cs.CL↗

arXiv2024

AGRaME: Any-Granularity Ranking with Multi-Vector Embeddings

Ranking is a fundamental and popular problem in search. However, existing ranking algorithms usually restrict the granularity of ranking to full passages or require a specific dense index for each desired level of granularity. Such lack of flexibility in granularity negatively affects many applications that can benefit from more granular ranking, such as sentence-level ranking for open-domain question-answering, or proposition-level ranking for attribution. In this work, we introduce the idea of any-granularity ranking, which leverages multi-vector embeddings to rank at varying levels of granularity while maintaining encoding at a single (coarser) level of granularity. We propose a multi-granular contrastive loss for training multi-vector approaches, and validate its utility with both sentences and propositions as ranking units. Finally, we demonstrate the application of proposition-level ranking to post-hoc citation addition in retrieval-augmented generation, surpassing the performance of prompt-driven citation generation.

cs.CL↗

arXiv2024

Entity Disambiguation via Fusion Entity Decoding

Entity disambiguation (ED), which links the mentions of ambiguous entities to their referent entities in a knowledge base, serves as a core component in entity linking (EL). Existing generative approaches demonstrate improved accuracy compared to classification approaches under the standardized ZELDA benchmark. Nevertheless, generative approaches suffer from the need for large-scale pre-training and inefficient generation. Most importantly, entity descriptions, which could contain crucial information to distinguish similar entities from each other, are often overlooked. We propose an encoder-decoder model to disambiguate entities with more detailed entity descriptions. Given text and candidate entities, the encoder learns interactions between the text and each candidate entity, producing representations for each entity candidate. The decoder then fuses the representations of entity candidates together and selects the correct entity. Our experiments, conducted on various entity disambiguation benchmarks, demonstrate the strong and robust performance of this model, particularly +1.5% in the ZELDA benchmark compared with GENRE. Furthermore, we integrate this approach into the retrieval/reader framework and observe +1.5% improvements in end-to-end entity linking in the GERBIL benchmark compared with EntQA.

cs.CL↗

arXiv2023

Increasing Coverage and Precision of Textual Information in Multilingual Knowledge Graphs

Recent work in Natural Language Processing and Computer Vision has been using textual information -- e.g., entity names and descriptions -- available in knowledge graphs to ground neural models to high-quality structured data. However, when it comes to non-English languages, the quantity and quality of textual information are comparatively scarce. To address this issue, we introduce the novel task of automatic Knowledge Graph Enhancement (KGE) and perform a thorough investigation on bridging the gap in both the quantity and quality of textual information between English and non-English languages. More specifically, we: i) bring to light the problem of increasing multilingual coverage and precision of entity names and descriptions in Wikidata; ii) demonstrate that state-of-the-art methods, namely, Machine Translation (MT), Web Search (WS), and Large Language Models (LLMs), struggle with this task; iii) present M-NTA, a novel unsupervised approach that combines MT, WS, and LLMs to generate high-quality textual information; and, iv) study the impact of increasing multilingual coverage and precision of non-English textual information in Entity Linking, Knowledge Graph Completion, and Question Answering. As part of our effort towards better multilingual knowledge graphs, we also introduce WikiKGE-10, the first human-curated benchmark to evaluate KGE approaches in 10 languages across 7 language families.

cs.AI↗

arXiv2023

Open Domain Knowledge Extraction for Knowledge Graphs

The quality of a knowledge graph directly impacts the quality of downstream applications (e.g. the number of answerable questions using the graph). One ongoing challenge when building a knowledge graph is to ensure completeness and freshness of the graph's entities and facts. In this paper, we introduce ODKE, a scalable and extensible framework that sources high-quality entities and facts from open web at scale. ODKE utilizes a wide range of extraction models and supports both streaming and batch processing at different latency. We reflect on the challenges and design decisions made and share lessons learned when building and deploying ODKE to grow an industry-scale open domain knowledge graph.

cs.CL↗

arXiv2023

FLEEK: Factual Error Detection and Correction with Evidence Retrieved from External Knowledge

Detecting factual errors in textual information, whether generated by large language models (LLM) or curated by humans, is crucial for making informed decisions. LLMs' inability to attribute their claims to external knowledge and their tendency to hallucinate makes it difficult to rely on their responses. Humans, too, are prone to factual errors in their writing. Since manual detection and correction of factual errors is labor-intensive, developing an automatic approach can greatly reduce human effort. We present FLEEK, a prototype tool that automatically extracts factual claims from text, gathers evidence from external knowledge sources, evaluates the factuality of each claim, and suggests revisions for identified errors using the collected evidence. Initial empirical evaluation on fact error detection (77-85\% F1) shows the potential of FLEEK. A video demo of FLEEK can be found at https://youtu.be/NapJFUlkPdQ.

cs.CL↗

arXiv2023

Beyond Labels: Empowering Human Annotators with Natural Language Explanations through a Novel Active-Learning Architecture

Real-world domain experts (e.g., doctors) rarely annotate only a decision label in their day-to-day workflow without providing explanations. Yet, existing low-resource learning techniques, such as Active Learning (AL), that aim to support human annotators mostly focus on the label while neglecting the natural language explanation of a data point. This work proposes a novel AL architecture to support experts' real-world need for label and explanation annotations in low-resource scenarios. Our AL architecture leverages an explanation-generation model to produce explanations guided by human explanations, a prediction model that utilizes generated explanations toward prediction faithfully, and a novel data diversity-based AL sampling strategy that benefits from the explanation annotations. Automated and human evaluations demonstrate the effectiveness of incorporating explanations into AL sampling and the improved human annotation efficiency and trustworthiness with our AL architecture. Additional ablation studies illustrate the potential of our AL architecture for transfer learning, generalizability, and integration with large language models (LLMs). While LLMs exhibit exceptional explanation-generation capabilities for relatively simple tasks, their effectiveness in complex real-world tasks warrants further in-depth study.

cs.CL↗

arXiv2023

Construction of Paired Knowledge Graph-Text Datasets Informed by Cyclic Evaluation

Datasets that pair Knowledge Graphs (KG) and text together (KG-T) can be used to train forward and reverse neural models that generate text from KG and vice versa. However models trained on datasets where KG and text pairs are not equivalent can suffer from more hallucination and poorer recall. In this paper, we verify this empirically by generating datasets with different levels of noise and find that noisier datasets do indeed lead to more hallucination. We argue that the ability of forward and reverse models trained on a dataset to cyclically regenerate source KG or text is a proxy for the equivalence between the KG and the text in the dataset. Using cyclic evaluation we find that manually created WebNLG is much better than automatically created TeKGen and T-REx. Guided by these observations, we construct a new, improved dataset called LAGRANGE using heuristics meant to improve equivalence between KG and text and show the impact of each of the heuristics on cyclic evaluation. We also construct two synthetic datasets using large language models (LLMs), and observe that these are conducive to models that perform significantly well on cyclic generation of text, but less so on cyclic generation of KGs, probably because of a lack of a consistent underlying ontology.

cs.CL↗

arXiv2023

Growing and Serving Large Open-domain Knowledge Graphs

Applications of large open-domain knowledge graphs (KGs) to real-world problems pose many unique challenges. In this paper, we present extensions to Saga our platform for continuous construction and serving of knowledge at scale. In particular, we describe a pipeline for training knowledge graph embeddings that powers key capabilities such as fact ranking, fact verification, a related entities service, and support for entity linking. We then describe how our platform, including graph embeddings, can be leveraged to create a Semantic Annotation service that links unstructured Web documents to entities in our KG. Semantic annotation of the Web effectively expands our knowledge graph with edges to open-domain Web content which can be used in various search and ranking problems. Finally, we leverage annotated Web documents to drive Open-domain Knowledge Extraction. This targeted extraction framework identifies important coverage issues in the KG, then finds relevant data sources for target entities on the Web and extracts missing information to enrich the KG. Finally, we describe adaptations to our knowledge platform needed to construct and serve private personal knowledge on-device. This includes private incremental KG construction, cross-device knowledge sync, and global knowledge enrichment.

cs.AI↗

arXiv2023

Powering an AI Chatbot with Expert Sourcing to Support Credible Health Information Access

During a public health crisis like the COVID-19 pandemic, a credible and easy-to-access information portal is highly desirable. It helps with disease prevention, public health planning, and misinformation mitigation. However, creating such an information portal is challenging because 1) domain expertise is required to identify and curate credible and intelligible content, 2) the information needs to be updated promptly in response to the fast-changing environment, and 3) the information should be easily accessible by the general public; which is particularly difficult when most people do not have the domain expertise about the crisis. In this paper, we presented an expert-sourcing framework and created Jennifer, an AI chatbot, which serves as a credible and easy-to-access information portal for individuals during the COVID-19 pandemic. Jennifer was created by a team of over 150 scientists and health professionals around the world, deployed in the real world and answered thousands of user questions about COVID-19. We evaluated Jennifer from two key stakeholders' perspectives, expert volunteers and information seekers. We first interviewed experts who contributed to the collaborative creation of Jennifer to learn about the challenges in the process and opportunities for future improvement. We then conducted an online experiment that examined Jennifer's effectiveness in supporting information seekers in locating COVID-19 information and gaining their trust. We share the key lessons learned and discuss design implications for building expert-sourced and AI-powered information portals, along with the risks and opportunities of misinformation mitigation and beyond.

cs.HC↗